|Quoting EwRkId (Reply 2):|
Thanks anyway, My grandfather was on the phone with CO for over an hour and they still insisted my grandmother wasn't on the flight out. So my grandfather had to change the flight from 7 am to 1010am and HE HAD TO BUY ANOTHER TICKET FOR HER!!!!!!! SO when he gets home, he thinks he has the email they sent him before he left to print out his and my grandmothers BP's, so he's gonna send them a long letter.
|Quoting Ikramerica (Reply 3):|
They likely failed to scan the boarding pass on boarding, but counted the pax via stubs. This happens sometimes when older people travel together, as the man seems to want to hand the passes to the agent together, then they seem to need help getting onboard, and the process gets screwed up.
It's shameful that CO wouldn't fix the problem, but they will refund everything when presented with all the boarding passes and a firmly worded letter to the right person.
|Quoting USFlyer MSP (Reply 4):|
I would not have paid CO another dime. I just would have shown up at the airport tomorrow, outbound boarding pass in hand, and pitched a fit until: a) they made room on the plane for my party..b) provided denied boarding compensation...or c) called the police on me.
|Quoting EwRkId (Reply 5):|
He had a problem before they even got to the gate at EWR, when they were checking in on the E-Ticket machine it wouldn't work, so the agent took the ticket and did her thing behind the counter it is a shame they wouldn't fix it.
|Quoting Ikramerica (Reply 7):|
oooo, sounds like the CSR did something to mess it up. not good.
CO's always been good to me, so it saddens me to hear such a story and that even after a lot of time on the phone, they wouldn't do anything for him.
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