ewrkid
Posts: 90
Joined: Thu Dec 18, 2008 11:13 pm

Help With CO Ticket!

Fri Jun 19, 2009 12:59 am

Hi Everyone,

My grandparents just traveled EWR-LAX on CO and are trying flying back tomorrow. My grandfather just tried to print out there boarding passes and was able to print out his, but was not able to print out my grandmothers. He called CO and they are saying she wasn't a passenger on the way out and they can't put her on the flight back!!!!


What can he do!? Any help ASAP would be great, thank u!!!
EwRkId
 
IAHFLYR
Posts: 3941
Joined: Sat Jun 25, 2005 12:56 am

RE: Help With CO Ticket!

Fri Jun 19, 2009 1:07 am

First thing I would do is get Grandmother's confirmation number or ticket number and have it in hand then call CO back! The confirmation number will be printed on her boarding pass for the outbound flight.

You may also want to look at the website and verify her reservation is there, if not look in the manage reservations in past and/or cancelled reservations just for added verification.
Any views shared are strictly my own and do not a represent those of any former employer.
 
ewrkid
Posts: 90
Joined: Thu Dec 18, 2008 11:13 pm

RE: Help With CO Ticket!

Fri Jun 19, 2009 3:35 am

Thanks anyway, My grandfather was on the phone with CO for over an hour and they still insisted my grandmother wasn't on the flight out. So my grandfather had to change the flight from 7 am to 1010am and HE HAD TO BUY ANOTHER TICKET FOR HER!!!!!!! SO when he gets home, he thinks he has the email they sent him before he left to print out his and my grandmothers BP's, so he's gonna send them a long letter.
 
ikramerica
Posts: 13730
Joined: Mon May 23, 2005 9:33 am

RE: Help With CO Ticket!

Fri Jun 19, 2009 3:47 am



Quoting EwRkId (Reply 2):
Thanks anyway, My grandfather was on the phone with CO for over an hour and they still insisted my grandmother wasn't on the flight out. So my grandfather had to change the flight from 7 am to 1010am and HE HAD TO BUY ANOTHER TICKET FOR HER!!!!!!! SO when he gets home, he thinks he has the email they sent him before he left to print out his and my grandmothers BP's, so he's gonna send them a long letter.

They likely failed to scan the boarding pass on boarding, but counted the pax via stubs. This happens sometimes when older people travel together, as the man seems to want to hand the passes to the agent together, then they seem to need help getting onboard, and the process gets screwed up.

It's shameful that CO wouldn't fix the problem, but they will refund everything when presented with all the boarding passes and a firmly worded letter to the right person.
Of all the things to worry about... the Wookie has no pants.
 
usflyer msp
Posts: 2151
Joined: Tue May 23, 2000 11:50 am

RE: Help With CO Ticket!

Fri Jun 19, 2009 3:52 am

I would not have paid CO another dime. I just would have shown up at the airport tomorrow, outbound boarding pass in hand, and pitched a fit until: a) they made room on the plane for my party..b) provided denied boarding compensation...or c) called the police on me.
 
ewrkid
Posts: 90
Joined: Thu Dec 18, 2008 11:13 pm

RE: Help With CO Ticket!

Fri Jun 19, 2009 3:53 am



Quoting Ikramerica (Reply 3):
They likely failed to scan the boarding pass on boarding, but counted the pax via stubs. This happens sometimes when older people travel together, as the man seems to want to hand the passes to the agent together, then they seem to need help getting onboard, and the process gets screwed up.

It's shameful that CO wouldn't fix the problem, but they will refund everything when presented with all the boarding passes and a firmly worded letter to the right person.

He had a problem before they even got to the gate at EWR, when they were checking in on the E-Ticket machine it wouldn't work, so the agent took the ticket and did her thing behind the counter it is a shame they wouldn't fix it. Me and 5 other family members are flying Business-First to FRA and he is seriously considering cancelling the tickets if they don't resolve it!!!
 
ewrkid
Posts: 90
Joined: Thu Dec 18, 2008 11:13 pm

RE: Help With CO Ticket!

Fri Jun 19, 2009 3:55 am



Quoting USFlyer MSP (Reply 4):
I would not have paid CO another dime. I just would have shown up at the airport tomorrow, outbound boarding pass in hand, and pitched a fit until: a) they made room on the plane for my party..b) provided denied boarding compensation...or c) called the police on me.

He would have done that, but he threw out the outbound boarding passes when he get to LA, so he believes that he got an email from CO the day before the left for the EWR-LAX to print out both of their boarding passes, so when he gets home he's gonna send that along with a letter.
 
ikramerica
Posts: 13730
Joined: Mon May 23, 2005 9:33 am

RE: Help With CO Ticket!

Fri Jun 19, 2009 5:44 am



Quoting EwRkId (Reply 5):
He had a problem before they even got to the gate at EWR, when they were checking in on the E-Ticket machine it wouldn't work, so the agent took the ticket and did her thing behind the counter it is a shame they wouldn't fix it.

oooo, sounds like the CSR did something to mess it up. not good.

CO's always been good to me, so it saddens me to hear such a story and that even after a lot of time on the phone, they wouldn't do anything for him.
Of all the things to worry about... the Wookie has no pants.
 
ewrkid
Posts: 90
Joined: Thu Dec 18, 2008 11:13 pm

RE: Help With CO Ticket!

Fri Jun 19, 2009 5:49 am



Quoting Ikramerica (Reply 7):
oooo, sounds like the CSR did something to mess it up. not good.

CO's always been good to me, so it saddens me to hear such a story and that even after a lot of time on the phone, they wouldn't do anything for him.

Yes, they have been to me too. It is sad, Specially for such loyal customers who just flew Business-first with them EWR-BRS-EWR, EWR-LAX and is going to fly EWR-FRA-EWR in Business- first with me and 5 other of my family members next month....

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