windowplease
Posts: 38
Joined: Thu May 03, 2007 2:12 am

Stuck At JFK - What Are My Rights?

Fri Jun 26, 2009 11:07 pm

T-storms here at JFK tonight. Obviously in the UK we have the EU bill of rights. But if my flight to SFO is cancelled will AA have to put me up in a hotel? Flying in J using miles.... Any help very gratefully recvd. Don't want to be fobbed off!


G
 
greenair727
Posts: 515
Joined: Wed Jan 10, 2007 6:27 am

RE: Stuck At JFK - What Are My Rights?

Fri Jun 26, 2009 11:10 pm

WX is not a fault of the airline, hence they are not obligated to put you up for the night.
 
thegreatchecko
Posts: 689
Joined: Sat Mar 06, 2004 3:34 pm

RE: Stuck At JFK - What Are My Rights?

Fri Jun 26, 2009 11:16 pm

Unless you are a very elite member of AAdvantage, you don't even have a chance of them putting you up for the night.

For issues outside of the control of the airline like weather, you are on your own.
"A pilot's plane she is. She will love you if you deserve it, and try to kill you if you don't...She is the Mighty Q400"
 
FighterPilot
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RE: Stuck At JFK - What Are My Rights?

Fri Jun 26, 2009 11:20 pm



Quoting Windowplease (Thread starter):
What Are My Rights?



Quoting Windowplease (Thread starter):
T-storms here at JFK tonight.

Nothing, deal with it....
*Insert Sound Of GE90 Spooling Up Here*
 
Mir
Posts: 19092
Joined: Mon Jan 05, 2004 3:55 am

RE: Stuck At JFK - What Are My Rights?

Fri Jun 26, 2009 11:21 pm



Quoting Windowplease (Thread starter):
But if my flight to SFO is cancelled will AA have to put me up in a hotel?

Not because of thunderstorms. Airlines don't put people up in hotels for things that are out of their control, and weather is one of those. They may give you a discount voucher for being a J pax, though the fact that you're traveling on miles may affect that.

I would say, though, that I think you will eventually go - there aren't a lot of thunderstorms in the NYC area, and once they pass through the only obstacle will be a widely broken line of storms over the Midwest, which should be easily navigable. You'll just take a delay, which is a much better alternative to trying to fly through the storms.

-Mir
7 billion, one nation, imagination...it's a beautiful day
 
haggis79
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Joined: Tue Jun 27, 2006 8:05 pm

RE: Stuck At JFK - What Are My Rights?

Fri Jun 26, 2009 11:31 pm



Quoting Mir (Reply 4):
Airlines don't put people up in hotels for things that are out of their control, and weather is one of those.

this may be true for airlines based in the US, however it is not true for European airlines or Australian once (was personally put into a hotel by Virgin Blue when they had to cancel a flight due to weather). But I agree, since he is in the US, he is stuck.
300 310 319/20/21 332/3 343 AT4/7 143 B19 732/3/4/5/G/8/9 742/4 752/3 763/4 77E/W CR2/7/9 D95 E45/70 F50 F70 100 M11 M90
 
SANFan
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Joined: Sun Aug 06, 2006 10:10 am

RE: Stuck At JFK - What Are My Rights?

Fri Jun 26, 2009 11:39 pm

Quoting Mir (Reply 4):
I would say, though, that I think you will eventually go - there aren't a lot of thunderstorms in the NYC area, and once they pass through the only obstacle will be a widely broken line of storms over the Midwest, which should be easily navigable

And, of course, assuming that fog doesn't close SFO at some point in the evening...

Everyone has advised that you are on your own (when the delays are weather-related) and that is true. However, that doesn't mean that the carrier might not help you out anyway.

My thoughts: be very nice to the agents you encounter, keep very close to the situation (i.e., don't go hide in a bar and lose track of what's going on), and have some idea of the accomodations near the airport (companies, prices, availablility) so you can take action quickly if needed. Also, remember that sometimes phoning the airline will yield you better and quicker help than queing up at the airport (especially once flights start cancelling.)

Good luck!

bb

[Edited 2009-06-26 16:49:10]
 
josekmlb
Posts: 195
Joined: Thu May 29, 2008 7:34 am

RE: Stuck At JFK - What Are My Rights?

Fri Jun 26, 2009 11:47 pm



Quoting FighterPilot (Reply 3):
Nothing, deal with it....

 rotfl  sorry I had to laugh thats messed up but funny....
 
windowplease
Posts: 38
Joined: Thu May 03, 2007 2:12 am

RE: Stuck At JFK - What Are My Rights?

Fri Jun 26, 2009 11:49 pm

Thanks everyone for the suggestions, info and advice. It's like having a personal set of aviation consultants on call!


I'm on AA177 if anyone's got any intelligence on where our 762 currently is - some say DTW, some say PHL.
 
WestWing
Posts: 1133
Joined: Thu Feb 03, 2005 2:01 am

RE: Stuck At JFK - What Are My Rights?

Sat Jun 27, 2009 12:10 am

AA.com is showing departure of 177 from gate 41 at JFK. The flight originally supposed to come into gate 41 was from LAX(AA 34). This flight was diverted to, and was still at DTW at 8:00 PM. If the aircraft is still the one that will turn int o 177, then I think that the current estimated departure time showing on AA.com of 9:00 PM for 177, arrival SFO about 1AM is not likely to hold.

UPDATE: AAL34 has now taken off from DTW en-route to JFK scheduled to arrive around 9:45 PM and your flight 177 is now showing as a 10:45 PM departure from JFK, arriving SF around 2:45 AM

[Edited 2009-06-26 17:36:20]
The best time to plant a tree is 40 years ago. The second best time is today.
 
BP1
Posts: 133
Joined: Thu Aug 30, 2007 4:39 am

RE: Stuck At JFK - What Are My Rights?

Sat Jun 27, 2009 12:50 am

The Marriott Courtyard right there is nice and has free shuttle service from the airport to the hotel and you can get a room that looks right on the runway.

Teterboro has a ground stop right now (that is the main private airport for New York City)

Ground Stop to [ TEB ], in effect for arriving traffic due to [ WEATHER / THUNDERSTORMS ].

Cheers,
BP1
"First To Fly The A-380" / 26 October 2007 SYD-SIN Inaugural
 
skord
Posts: 112
Joined: Mon Apr 07, 2008 6:26 pm

RE: Stuck At JFK - What Are My Rights?

Sat Jun 27, 2009 2:14 am



Quoting Haggis79 (Reply 5):
this may be true for airlines based in the US, however it is not true for European airlines

Thats very true. For example... back in Mar/Apr time there was a strike in Greece and many UK Charter flights were affected by this. Thomson Airways provided hotel accomodation, breakfast, lunch and evening meal for 3 of their flights which were delayed by 24hrs (approx 600 passengers). 2 flights ex LGW and 1 MAN flight. All paid for by the airline, even though it was totally out of their control, and landing TOM with a bill which probably touched £60,000!!
Passengers in the UK/EU are heavily protected by law, and you will quite often find that Airlines will accomodate you even if they are not obligated to by law. (but not all the time!)
Good luck, and enjoy SFO!!!
 
767pilot11
Posts: 5
Joined: Wed Jul 01, 2009 7:32 pm

RE: Stuck At JFK - What Are My Rights?

Thu Jul 02, 2009 1:57 am

Had the same thing happen. WX is not a fault of the airline so you have no rights basically
767pilot11
 
exFATboy
Posts: 1887
Joined: Thu Jul 17, 2003 11:15 am

RE: Stuck At JFK - What Are My Rights?

Thu Jul 02, 2009 6:42 pm

Realizing that the OP has (hopefully) long since made it to SFO , but just for the sake of general info...

Quoting Mir (Reply 4):
They may give you a discount voucher for being a J pax, though the fact that you're traveling on miles may affect that.

My experience has been that US carriers will usually at least throw you a hotel discount voucher no matter what your class or whether or not you're on miles - CO has always been good about this, they've even given me amenity kits too when I've had checked bags and thus no toiletries.

Carriers in the US are pretty unlikely to cancel flights just because of thunderstorms, unless the cumulative delays get so bad that crews start timing out and no replacements are available, or the forecast is really, really grim. I've taken 8 hour delays from weather, but the flight still went. The times I've had to get a hotel have been where I've taken a WX delay from my starting point to the hub, and been delayed so badly the last flight to my final destination for the day had already left.

BTW, it just started pouring here in NYC again - of course, since I have to leave in 20 min or so for an appointment. I am so sick of rain it's ridiculous...

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