Flanders
Topic Author
Posts: 80
Joined: Sat Oct 11, 2008 6:38 pm

Involuntary Rebooking - Which Booking Class?

Thu Jul 23, 2009 9:40 pm

Hi there,

In April 2008 - a few weeks before the departure date - LO canceled my flight to Beijing and rebooked me on OS and LH. Original booking class was "W". The booking class on the new tickets turned out to be "W" as well.

In April 2009 - while waiting at the gate in MIA - the airplane went tech. I was booked on UA in booking class "W" but got new tickets on LX in booking class "Y". (which means 50% more FF miles compared to "W")

Makes me wonder how this is regulated? I always thought you would get rebooked in the same booking class or is it a matter of availability?

Greetings,

Flanders.
 
EASTERN
Posts: 61
Joined: Tue May 19, 2009 2:44 am

RE: Involuntary Rebooking - Which Booking Class?

Fri Jul 24, 2009 12:16 pm

During involuntary rebooking, you are rebooked into the class of service you purchased your ticket in, or the next available lowest. For instance, if you booked a very discounted R fare ticket, but everything was zero-ed out after L, we'd put you in L. There are times when only full-fare Y is available, which is where you would be placed.

Some agents during busy days of irregular ops will just change your record and ignore booking codes. Most systems default to Y when you sell a segment, so that may also explain what happened with your UA booking.

Sometimes it's availability, sometimes not.
P from NYC
 
Flanders
Topic Author
Posts: 80
Joined: Sat Oct 11, 2008 6:38 pm

RE: Involuntary Rebooking - Which Booking Class?

Sat Jul 25, 2009 2:48 pm

Thanks a lot for your answer Eastern!
 
Cubsrule
Posts: 11368
Joined: Sat May 15, 2004 12:13 pm

RE: Involuntary Rebooking - Which Booking Class?

Sat Jul 25, 2009 6:03 pm



Quoting EASTERN (Reply 1):
Some agents during busy days of irregular ops will just change your record and ignore booking codes. Most systems default to Y when you sell a segment, so that may also explain what happened with your UA booking.

FWIW, it's very airline-dependent. US is, in my experience, always the booked class. AA is almost always Y (in fact, IIRC when looking for volunteers AA announces that you'll get more miles, which they accomplish by rebooking in Y). NW also went up to Y or F, IIRC.
I can't decide whether I miss the tulip or the bowling shoe more
 
deltairlines
Posts: 6875
Joined: Mon May 24, 1999 4:47 am

RE: Involuntary Rebooking - Which Booking Class?

Sun Jul 26, 2009 12:20 am

DL will rebook irrops into full Y, as well as bumps most of the time. It's not so much the extra miles for me as it is the extra EQMs - those can be great on a long flight.
 
Cubsrule
Posts: 11368
Joined: Sat May 15, 2004 12:13 pm

RE: Involuntary Rebooking - Which Booking Class?

Sun Jul 26, 2009 6:21 pm



Quoting DeltAirlines (Reply 4):
DL will rebook irrops into full Y, as well as bumps most of the time. It's not so much the extra miles for me as it is the extra EQMs - those can be great on a long flight.

Agreed on the EQMs. DL is, in my experience, though, the least consistent carrier. They seem to be about 60% Y and 40% booked class-- annoying given that they are the most willing to trim schedules preemptively.
I can't decide whether I miss the tulip or the bowling shoe more
 
PWMRamper
Posts: 311
Joined: Tue Jul 14, 2009 6:26 am

RE: Involuntary Rebooking - Which Booking Class?

Mon Jul 27, 2009 10:23 am

At my station, we'll usually rebook in Y class for Irregular Operations, as very rarely is the same booking code used. Also, in the case of oversold situations, Y Class seats are above other seats, so it prevents someone from getting bumped twice.

And of course, if rebooking on other airlines, we have to book in Y class, as its the only thing consistent on other carriers.

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