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Ever Pulled Your Airline Status In A Huff?

Wed Nov 04, 2009 6:55 pm

Ever been in a situation where you felt you had to tell an agent, "I'm a super duper gold executive vip elite"? Were you embarrassed by it later?
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Ever Pulled Your Airline Status In A Huff?

Wed Nov 04, 2009 10:35 pm

Once and only once.

I was traveling on a very long multi-stop itinerary with several different airlines when, in the middle of it, some pillocks decided it would be a good idea to try and blow planes up over the Atlantic. They might not have gotten away with it, but utter meltdown ensued regardless. I had already flown LYR-TOS-BOO-TRD-OSL-AMS when I was informed that my next AMS-BRS flight was canceled because of security reasons, but the CWL flight was going as planned so I was re-booked on that... yeah right, I've flown Cityhopper enough to know they'll blame anything other that one of the Fokkers going tech! Upon arriving at CWL the promised coach transfer to BRS was nowhere to be seen and the ground agents expected it to be another hour at least. There was just one and a half hours until check in for my next flight to Plymouth closed - the last of the day - and the following morning I was due to travel away again on a PLH-NQY-LGW-MAH routing. I had to be home on that flight if I was to have any hope of getting my winter gear swapped for my summer clothes.

Now I'd spent the last few days camping in Svalbard, so I wasn't exactly dressed to impress, and although one of my bags had arrived, I'd already had to describe the appearance of my other 'scruffy' rucksack to the ground staff, so when I asked them if I could be given a taxi to BRS they just looked at me, and said a very firm no. I wandered off and made a few calls, then came back to the desk, presented my Gold FB card and said, please phone KLM, they will put me in a taxi. The ground crew were less than impressed and said I was wasting their time but they would try contacting KLM once, to be honest they looked a little taken aback that a backpacker had a Gold Card - I think they wondered if I'd nicked it! They seemed a bit annoyed that KLM said yes at once, and five minutes later I was on my way to BRS in a taxi - credit to the driver, he blasted down the M4 and into England and got me into Bristol five minutes before Air Southwest's check in closed.

Dan  Smile
...love is just a camouflage for what resembles rage again...
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Ever Pulled Your Airline Status In A Huff?

Wed Nov 04, 2009 11:05 pm

Yeah we do it all the time and it certainly helps. We were on a flight to South Africa a few years ago and my father booked my parents in First from LHR and my brother and I in economy (damnit) and two days before we were due to leave they cancelled our flight and we wouldn't have known if I didn't carry my phone out that evening. After speaking to managers in Africa and in London my dad managed to get us all up in First with limitless accommodation in Cape Town for the extra nights. Had my father not stressed his gold Executive Club card, we would have been waiting for A LOT longer! But also when we fly and things go wrong we are all usually of a high enough tier to complain and because we are then more valued customers better service is normal. Never have we felt embarrassed after wards though!
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Ever Pulled Your Airline Status In A Huff?

Wed Nov 04, 2009 11:59 pm

I did in LHR earlier this year. I was supposed to fly LHR-JFK-MSP on Delta, getting into MSP around 5 p.m. on a Sunday evening (work at 8 a.m. the next morning). Delta cancels LHR-JFK, rebooks me on LHR-ATL-MSP, getting in at midnight, which I was not interested in. I call the Platinum line from England (USD $50 phone call!) and get onto a LHR-CDG-ATL-MSP itinerary, getting in at 6 p.m. (works for me).

I go to LHR on the morning of my flight, go to AF check-in (since my LHR-CDG flight was on AF) and the agent can't find my ticket. Turns out that the DL station manager at LHR decided she knew better than me, and had rebooked me back onto LHR-ATL-MSP, getting in at midnight.

I end up going to T4 to sort this out with her, and just blew up at her at 6 a.m. I told her that changing a Platinum's itinerary after I had it sorted out was beyond unacceptable and I demanded an earlier flight home. She finally relented and put me on a NW LHR-MSP nonstop (at this time, the merger was formalized and in its initial stages of integration) - I told her I'd be informing some of my executive level contacts at Delta about her behavior and she just rolled her eyes at me - I was told afterwards by said contacts that "the situation was handled with everything being better going forward."
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Ever Pulled Your Airline Status In A Huff?

Thu Nov 05, 2009 9:34 pm

Only once as a Chairman's Preferred with US.
I was flying to FRA via CLT and PHL. I was asked if I would consider flying an earlier CLT-PHL leg due to oversells on my flight and make same connection to my FRA flight. Well and good, off we go to PHL on "earlier" flight.
I arrive PHL and at check-in at the Envoy Lounge I was informed my flight was cancelled because I had no-showed my flight from CLT and the flight was full. My original seats had been given to someone else. DUH! How could I be standing at the desk in PHL when my original flight had JUST LEFT CLT? They realized the agent had not re-booked me correctly hence my original itinerary cancelled completely out as a "no show." I was told I would "likely" fly tomorrow because the A330 was "terribly" oversold.
I remained cool and simply stated someone better figure something out because I held OK tickets and did what I was asked to do as a favor to US. It took an hour but a Duty Manager managed to find Envoy seats on my flight and personally escorted us on the plane with frantic explanations about name closeouts etc, etc. I complimented US on the sophistication of SABRE, but it is only as good as the agent working it.
It did work out OK, but that initial flush when informed "your flight is cancelled because you no showed" didn't make for a pleasant welcome in the Lounge.
watch what you want. you may get it.
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Ever Pulled Your Airline Status In A Huff?

Sat Nov 07, 2009 5:20 am

I've been XPLT with AA for 4-5 yrs now? I shoot my mouth off to get upgraded all the time and feel like a d*uche later when I'm in F sipping champagne to London or Tokyo. I work for an airline and pay good money *(usually) to fly in premium cabins. It is what you make of it.


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RE: Ever Pulled Your Airline Status In A Huff?

Sat Nov 07, 2009 9:02 am

Rarely, if they start to mistake me for a non-rev I smile, chuckle and say oh no dear actually I'm a gold medallion. And no I don't feel douchey about it. I do feel a bit douchey when I let myself get into a territorial battle with a seatmate. I just really really hate people touching me and in my space especially dudes who think that their junk is so garganguan that they must spread their legs to kingdom come so their legs bush up against mine. Or the guys with short sleeves and really hairy arms who's arm hair constantly tickles my arm no matter how far I lean away, it makes my skin crawl.
Enough about flying lets talk about me!
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RE: Ever Pulled Your Airline Status In A Huff?

Mon Nov 09, 2009 6:07 pm

Only once.

I was going SYD -> MEL on a business trip and was in the QF lounge looking over the gates when the annoucement came that my flight had been cancelled (this was 10 minutes before the due departure time - the plane had gone tech), and could all affected passengers please check with the staff at the counter in the lounge.

The queue to the customer service counter in the lounge was terrible by the time I got there (God knows what it would have been like at the gate) so I calmly went back to my seat, got my phone and called the premium hotline. I explained to the nice lady what had happened, it took her all of three minutes to confirm me on the flight which was leaving 30 minutes after my original flight - it being the next flight to MEL.

No, actually, make that twice. The second time I was returning home to SYD from MEL and I had not realised that the return part of my ticket was open - I was not confirmed on any flight. This was a Friday evening and as any Australian a.netter will tell you, flights are full. I was told by the check-in that I could only be confirmed on the last flight in the evening (9:30pm departure - about 4 hours away) but to proceed through security to an area beside one of the gates, where I would be called when I could be confirmed on an earlier flight.

There was a large number of passengers already there, obviously all being waitlisted for a flight like I was. I sat next to and started talking with a queenie QF staff member, who was huffing and puffing that he shouldn't have to be kept waiting, he was staff, etc. I was sitting there less than 10 minutes before I was called (and I was one of the last to arrive) - the looks I got from the other people who had clearly been waiting for ages were not good - not to mention the queenie QF staff member - talk about cat's bum....
I only turn left when boarding aircraft. Well, mostly. All right, sometimes. OH OKAY - rarely.
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RE: Ever Pulled Your Airline Status In A Huff?

Tue Nov 10, 2009 1:00 am

Briefly pulled it out yesterday at JFK. Was getting in line to go through security - agent told me I had to check my bag. I told her that I've flown with this bag hundreds of times, know that it fits without a problem handle first and just slipped in that I'm Platinum...she said let me see your BP, saw that it was a paid First Class ticket and I indeed was a Platinum, handed back to me while smiling and saying "Thank you for your business".
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RE: Ever Pulled Your Airline Status In A Huff?

Tue Nov 10, 2009 9:24 am

Haven't had the need to pull FF status (I'm a double Star Alliance Gold) but have, on occasion, pulled rank. I hold a fairly senior (VP) position with a rather large airline, and wipping out my businesscard always does the trick when one airline or another tries to make my life miserable.

Pulling rank also works a treat when blagging an upgrade, which I do without even the slightest hint of bad consciense; I've worked 25+ years in this business, have saved the day for countless of airlines around the globe and have excellent contacts - it would be daft not to use the priviliges coming with that.

There was a time, back when I could still see my feet, when I was rather more junior than today, working for a company selling aircraft spare parts. 3 times in one month we'd gotten BA out of trouble to sending me over to LHR as a courier carrying AOG spares (an oil fliter, a sparkplug and 3 engine bolts respectively). This earned us a lot of goodwill, which came in handy later that year when I was on my way to JFK on vacation. The BA 747 went tits up and they had all kind of problems re-booking the lot of us onto other services. I called the office, spoke to my manager who in turn made a call to the VP of BA Engineering. 5 minutes later my name was heard over the tannoy, asking me to present myself at the Concorde lounge. Big smiles all round; from cattle to Concorde courtesy of nothing but a phone call.

As they say, it's not what you know, it's WHO you know  Wink
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