ANITIX87
Topic Author
Posts: 2952
Joined: Mon Mar 07, 2005 4:52 am

AirTran Service/Amenities/Comfort

Mon Nov 16, 2009 8:32 pm

Hi, all.

A few weeks ago I started a thread asking about AA's domestic and Caribbean product. Since then, my plans have changed significantly, and I may actually be going to Florida instead. The cheapest option, by far, is AirTran out of HPN (on a 737, I think), down to PBI. The next cheapest option is CO out of EWR, on a 753 and a 738 depending on the flight time. I have flown CO many times and love their service, but with the price difference, AirTran is looking quite good.

I'm not asking if AirTran is safe, because I know they are, and I know they have nothing to do with the ValuJet of old, so let's keep that discussion out of this, please? I'm just curious how their service and product compare to other airlines in terms of:

Seat comfort and pitch
IFE, PTV, Wi-Fi, etc
On time performance
On-board service (food and drink, whether it's BOB or not, etc (do they have ginger ale??))
And any other information anyone can give me.

Thanks!

TIS
www.stellaryear.com: Canon EOS 50D, Canon EOS 5DMkII, Sigma 50mm 1.4, Canon 24-70 2.8L II, Canon 100mm 2.8L, Canon 100-4
 
PI4EVER
Posts: 624
Joined: Wed May 06, 2009 10:29 pm

RE: AirTran Service/Amenities/Comfort

Mon Nov 16, 2009 9:10 pm

Antonis:
I have found service on AirTran to be good in any comparison to other US legacy or low-cost carriers. Employees are generally friendly and personable, snacks and alcohol to purchase but usual beverage service complimentary. Upgrades available to their business class cabin - avoid row 1 for limited legroom to bulkhead - with complimentary snacks and alcohol and comfortable seating in rows 2 and 3. Exit row seating worth the extra per flight segment fee - about $15-20 - and on-time performance better than average. Seat pitch is otherwise considered a bit "tight" but within usual US legacy and low-cost comparisons.
Anyone can be swayed by loyalty to a particular airline frequent flyer program, but I find FL to be a pleasant flight experience, with very competitive fares if you're interested in a new flight experience or simply considering value for product purchased.
Good Luck with your flights and I hope you enjoy your trip to Florida. Come on down!
Thomas
P.S. They serve Seagram's Ginger Ale.
watch what you want. you may get it.
 
stratosphere
Posts: 1060
Joined: Sat Sep 22, 2007 12:45 pm

RE: AirTran Service/Amenities/Comfort

Mon Nov 16, 2009 11:56 pm

I just about exclusively fly AirTran. Their prices are pretty decent and the cost to upgrade is minimal and I usually always upgrade. The only drawback for me is changing planes in ATL also the connect times they have are either VERY short or very long there does not seem to be any middle ground..Also the ambush from the salespeople trying to get you to sign up for an AirTran credit card can be annoying after repeated trips through ATL..Other than that they run a pretty decent operation.
 
ANITIX87
Topic Author
Posts: 2952
Joined: Mon Mar 07, 2005 4:52 am

RE: AirTran Service/Amenities/Comfort

Tue Nov 17, 2009 12:16 am

Thanks for the input, guys! Looks like I'll likely be going to PBI (and the flight is on a 717, and non-stop, so no hassle through ATL).

TIS
www.stellaryear.com: Canon EOS 50D, Canon EOS 5DMkII, Sigma 50mm 1.4, Canon 24-70 2.8L II, Canon 100mm 2.8L, Canon 100-4
 
sw733
Posts: 5302
Joined: Wed Feb 25, 2004 6:19 am

RE: AirTran Service/Amenities/Comfort

Tue Nov 17, 2009 1:57 am

I think AirTran has the best domestic service behind Southwest, no doubt. When flying to or through ATL, I will take them over DL any day, even at a higher price. They are just an enjoyable airline, comfortable planes, friendly crews. I enjoy giving them my money, and I cannot say that about more than a 5 airlines or so worldwide.
 
PHLBOS
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Joined: Thu Apr 01, 2004 6:38 am

RE: AirTran Service/Amenities/Comfort

Tue Nov 17, 2009 10:40 pm

One thing nobody has yet mentioned is that FL does have XM radio on all its planes. One can either use their own headset or use the complementary ones (at least they use to be complementary) they hand out and reuse them on another flight.

The XM controls are on the armrests. Word of CAUTION: an accidental brush of the armrest (where the controls arehere the controls are) can unintentionally change the radio station or volume.

Since you're flight is on a 717, the Coach seats have 30" of pitch but the seatbacks give firm support but are not rock hard (like NW's DC-9/A319/A320 seats).

Who knows, maybe your flight will be on one of the NFL-themed planes (Falcons, Colts, Ravens).

Heads Up: in case you don't already know this, FL DOES charge for the first checked bag (unlike B6 and WN).
"TransEastern! You'll feel like you've never left the ground because we treat you like dirt!" SNL Parady ad circa 1981
 
Airstud
Posts: 3090
Joined: Wed Nov 29, 2000 11:57 am

RE: AirTran Service/Amenities/Comfort

Thu Nov 26, 2009 1:39 pm



Quoting ANITIX87 (Thread starter):
(do they have ginger ale??)

Mmm, ginger ale...  Smile

Hey no one did really answer about the onboard WiFi. Months ago when I was looking at booking an airTran trip, the website kept touting the free (yes free) WiFi on all flights; but lately I've seen promos that say "When you buy one [credit; segment; hour; whatever the unit is] then you get an extra one...."

So it seems like maybe you do have to pay for the WiFi on the airTrain now?

(And, relax about the sales pitches for the airTran credit card. I got assaulted by sales pitches for the Delta credit card when I transited ATL on Northwelta in September.)
Pancakes are delicious.
 
srbmod
Posts: 15446
Joined: Tue Mar 20, 2001 1:32 pm

RE: AirTran Service/Amenities/Comfort

Thu Nov 26, 2009 2:55 pm



Quoting Airstud (Reply 6):

Hey no one did really answer about the onboard WiFi. Months ago when I was looking at booking an airTran trip, the website kept touting the free (yes free) WiFi on all flights; but lately I've seen promos that say "When you buy one [credit; segment; hour; whatever the unit is] then you get an extra one...."

So it seems like maybe you do have to pay for the WiFi on the airTrain now?

The free WiFi was a way to drive folks to try it out. AirTran wasn't the only airline doing this. Pretty much all of the airlines that use GoGo had a similar promotion early on. The promotion has turned into a BOGO deal, which is not bad, especially on a transcon.

Quoting Airstud (Reply 6):
(And, relax about the sales pitches for the airTran credit card. I got assaulted by sales pitches for the Delta credit card when I transited ATL on Northwelta in September.)

I find the credit card folks annoying, regardless of what airline's card they're pitching. I would go more into this, but that's better suited for Non-Av.

Quoting PHLBOS (Reply 5):

That is a great amenity, especially on a longer flight, but I haven't flown FL in a few years (Let's just say that DL's transcon IFE and inflight upgrades got me to switch.). I wish more airlines would offer Sirius XM on their flights.
 
isitsafenow
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Joined: Sun Feb 01, 2004 9:22 am

RE: AirTran Service/Amenities/Comfort

Thu Nov 26, 2009 4:54 pm

I compare airTran with the Republic Airlines of the early 80's...which I flew a lot until the merger with NW.......

airTran has nothing top shelf or extravagant....they just get you there pretty much when they say they will. Heck, that's all that matters, isn't it?
safe
If two people agree on EVERYTHING, then one isn't necessary.

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