ahlfors
Posts: 1281
Joined: Mon Oct 23, 2000 1:44 am

Cancelling Ticket Due To New Security Rules

Thu Dec 31, 2009 12:40 am

So I'm flying from Canada to the Caribbean via the US (on Continental) in about a week and a half. I was intending to carry-on some rather personally valuable goods that don't take up much space, but more than what is allowable under the zero-carry-on policy on effect now for flights from Canada to the US. There is no way I would ever consider checking these items or sending them by mail/fedex etc because they are irreplaceable. So having them with me at all times is the only option.

So now with the new rules I cannot carry them on, and had I known this at the time I bought the ticket, I would have paid extra to get a direct flight. And am still willing to do so, but I have a non-refundable flight and I can't afford to buy a totally new ticket without getting a refund of the other one. So I'm thinking why do I not have the right to cancel my ticket, as the airline is no longer able to provide a part of the service they sold me (i.e. ability take on at least one piece of carry-on... a small backpack would do). I understand that it's not their decision, but isn't this a case of superior force in which case they are not able to hold up their side of the bargain due to the government rules, and hence I should not be obligated to hold up my side of the bargain either. Just like if they are forced to cancel a flight due to superior force, one of the options the passenger has is to cancel the flight.
 
pink77W
Posts: 12
Joined: Fri Aug 07, 2009 2:47 am

RE: Cancelling Ticket Due To New Security Rules

Thu Dec 31, 2009 12:48 am

GOOD LUCK, i would b very suprised if that logic would fly.
 
RussianJet
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Joined: Sat Jul 21, 2007 4:15 am

RE: Cancelling Ticket Due To New Security Rules

Thu Dec 31, 2009 12:51 am

How about not taking them with you?
✈ Every strike of the hammer is a blow against the enemy. ✈
 
ahlfors
Posts: 1281
Joined: Mon Oct 23, 2000 1:44 am

RE: Cancelling Ticket Due To New Security Rules

Thu Dec 31, 2009 12:53 am

I could not take them with me, but then a big part of the purpose of my trip would be eliminated.
 
tdscanuck
Posts: 8572
Joined: Wed Jan 11, 2006 7:25 am

RE: Cancelling Ticket Due To New Security Rules

Thu Dec 31, 2009 12:55 am



Quoting Ahlfors (Thread starter):
I understand that it's not their decision, but isn't this a case of superior force in which case they are not able to hold up their side of the bargain due to the government rules, and hence I should not be obligated to hold up my side of the bargain either.

I'm sure you can cancel; I doubt they'd owe you a refund. The whole point of force majeur ("superior force") is that it relieves *both* parties of their obligations. Money that has already changed hands is, I believe, not required to be returned. They may choose to do so for good customer relations, but I don't think they're obligated to do so. I also doubt the contract of carriage (the actual terms of your agreement) specifically spells out your carry-on baggage allowance.

Tom.
 
jetfuel
Posts: 1027
Joined: Tue Jan 11, 2005 10:27 pm

RE: Cancelling Ticket Due To New Security Rules

Thu Dec 31, 2009 1:28 am

It's a security requirement - NOT the airline's fault. I say you have no right to any refund if you cancel. Sorry
Where's the passion gone out of the airline industry? The smell of jetfuel and the romance of taking a flight....
 
ltbewr
Posts: 12392
Joined: Thu Jan 29, 2004 1:24 pm

RE: Cancelling Ticket Due To New Security Rules

Thu Dec 31, 2009 1:36 am

If you live close to the border, like Toronto/southern Ontario, maybe you could drive over to Buffalo and catch your flight there. Then you could have your normal carry on.
 
LAXintl
Posts: 20183
Joined: Wed May 24, 2000 12:12 pm

RE: Cancelling Ticket Due To New Security Rules

Thu Dec 31, 2009 1:41 am

I have to agree with Jetfuel that security mandates are a regulatory requirement that is not the airline fault, nor is the airline failing to provide you transportation. Matter of fact, they will happily carry you and your items, you just are refusing to check them.
Anyhow even in normal times, airlines can and do refuse carry on bags in the cabin (for examples when overhead bins are full) and force clients to check them.
From the desert to the sea, to all of Southern California
 
VC10DC10
Posts: 605
Joined: Sun Apr 30, 2006 9:56 am

RE: Cancelling Ticket Due To New Security Rules

Thu Dec 31, 2009 2:54 am

From the Canadian Air Transport Security Authority website (http://www.catsa-acsta.gc.ca/Page.aspx?ID=77&pname=measures_mesures&lang=en):

"Carry-on bag means items to which a passenger has access to during a flight, but does NOT include personal items such as small purses, cameras, coats, items for care of infants, laptop computers, diplomatic or consular bags, crutches, canes, walkers, containers carrying life sustaining items, medication or medical devices, musical instruments, or any special needs items."

Could you possibly use a "small purse"?
 
sw733
Posts: 5302
Joined: Wed Feb 25, 2004 6:19 am

RE: Cancelling Ticket Due To New Security Rules

Thu Dec 31, 2009 7:18 pm

Yeah, you won't get a refund. Sorry, friend. I see how you could argue, but it would in no way be successful, I guarantee it.

Quoting VC10DC10 (Reply 8):
Could you possibly use a "small purse"?

They prefer "European Hand Bag"
 
copter808
Posts: 1383
Joined: Sat Dec 30, 2000 1:14 pm

RE: Cancelling Ticket Due To New Security Rules

Fri Jan 01, 2010 9:27 pm

Why don't you start by contacting the CO staff to see what they have to say? If you can't work something with them, then you will have to work on another solution. I don't think you are entitled to a refund, but two people working together can solve most problems.

Also, these restrictions are likely short term issues.
 
andygarrett
Posts: 16
Joined: Mon Jun 15, 2009 8:48 pm

RE: Cancelling Ticket Due To New Security Rules

Sun Jan 03, 2010 12:11 am

This may help.

http://www.catsa.gc.ca/Page.aspx?ID=77&pname=measures_mesures&lang=en

"U.S.A. bound passengers are permitted zero carry-on bags effective immediately and lasting for several days. Passengers travelling within Canada are still permitted two carry-on bags (although to make the screening process most efficient, fewer carry-on items is preferred)."

Also check with the local airport website and TSA.

Good luck. I blame the terrorists.
 
exFATboy
Posts: 1887
Joined: Thu Jul 17, 2003 11:15 am

RE: Cancelling Ticket Due To New Security Rules

Wed Jan 06, 2010 3:19 am

If FedEx isn't an option, then I'm not sure what you can do, other than contact CO, explain the situation, and ask them to change the ticket to originate/terminate from the nearest US airport, then buy ground transportation. They aren't obligated to do that, but under the circumstances they might.

If you're connecting at EWR, they might also let you discard the Canada-EWR segment and just use the EWR-Caribbean part, and you'd have to go to/from EWR by train or bus - major hassle, I know, but not seeing that many alternatives.

You didn't say where you are, but if you're in Toronto Megabus runs from Toronto to the Buffalo airport for US $20 or less.

Again, I'm not sure how flexible CO is going to be, especially if you have a really cheap fare, but it can't hurt to ask.

Good luck!

Quoting AndyGarrett (Reply 11):
I blame the terrorists.

I blame the Canadian government for what is now, since TSA has rescinded the more ridiculous post-crotch-bomber actions, the most overblown response to the latest terrorist action.

Quote:
They prefer "European Hand Bag"

 rotfl 
http://www.youtube.com/watch?v=LRecos7TcA0&feature=related

[Edited 2010-01-05 19:22:37 by exFATboy]
 
airtrainer
Posts: 1492
Joined: Sat Aug 30, 2003 11:44 pm

RE: Cancelling Ticket Due To New Security Rules

Wed Jan 06, 2010 6:57 am



Quoting VC10DC10 (Reply 8):
"Carry-on bag means items to which a passenger has access to during a flight, but does NOT include personal items such as small purses, cameras, coats, items for care of infants, laptop computers, diplomatic or consular bags, crutches, canes, walkers, containers carrying life sustaining items, medication or medical devices, musical instruments, or any special needs items."

Thanks for the info. I'm travelling with a reflex camera and two or three zooms and a laptop. I put everything in a special backpack, will I be allowed to take it as a carry-on ?
Life is short : eat dessert first !
 
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airbuseric
Posts: 3560
Joined: Sat Jan 22, 2005 1:24 am

RE: Cancelling Ticket Due To New Security Rules

Wed Jan 06, 2010 9:19 am



Quoting Copter808 (Reply 10):
Why don't you start by contacting the CO staff to see what they have to say?



Quoting Copter808 (Reply 10):
I don't think you are entitled to a refund, but two people working together can solve most problems.

Indeed! Fully agree with above...

Maybe CO can book you on a nonstop + paying an additional amount, or something like that.

In case you don't fly and cancel these non-refundable tickets, the airline has to return payment of all taxes paid. Be sure you don't check-in (online) for the flight.
"The whole world steps aside for the man who knows where he is going"

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