Luftfahrer
Topic Author
Posts: 976
Joined: Sun Mar 15, 2009 11:27 am

Delta SkyClub

Thu Jan 07, 2010 9:19 pm

Hi,

I just found out that Delta offers one-day tickets for their SkyClubs. Since I am going to connect in ATL this summer, I thought I might give them a try.
DL's homepage indicates there are 8 facilites spread across the terminals (although still labeled as Crown Room, but I presume it simply hasn't been updated yet).
Which one should I take, also with a good view of the apron in mind? My flight is going to leave from either terminal E or T. What can I expect from the food they offer?
Is the experience generally worth the 50$? I am going to have about 5 hours of layover time.

Thanks in advance.

[Edited 2010-01-07 13:20:48]
'He resembled a pilot, which to a seaman is trustworthiness personified.' Joseph Conrad
 
deltairlines
Posts: 6876
Joined: Mon May 24, 1999 4:47 am

RE: Delta SkyClub

Thu Jan 07, 2010 11:49 pm

Some lounges have views, some don't. At the end of the day though, you'll be able to see a few gates directly around the lounge and maybe across the taxiway to the concourse opposite you. None of the lounges have great views of any runways.

I'll give a quick rundown of the lounges:

E14 - former International First Class lounge (back from the 1990s). Small-ish, only lounge with showers, has some hors d'oevres put out at dinner time. No views whatsoever.
E15 - former BusinessElite lounge. Much larger than the lounge next door. Hors d'oevres there as well. Not much of a view - you get a great view of a widebody at the gate right next to the club, but that's about it.
C - Upstairs club, it's the newest lounge at ATL. Small but nice. Standard snacks of fruit, cookies, pretzel mix, etc. Views of some of the Delta Connection gates on Concourse C, as well as looking across to (I believe) the northern half of Concourse B.
B25 - Upstairs club, a bit run down. Gets crowded. Standard snacks. Views of parts of Concourses A and B.
B10 - Concourse-level club, worst lounge in the Delta network. Small, crowded, dark, no view, no draft beer. The only time I will ever go in this lounge is if I have a very tight connection between flights that are both leaving out of the lower B gates. And even there, I might rather sit at the gate.
A Centerpoint - Upper level club, a bit larger and roomier. Standard snacks. View looking toward the B gates, but not much. Behind the agents desk is a nice view looking down on Concourse A, but you can't sit there. This club is closed on weekends.
A17 - Another upper level club. Bit more crowded than Centerpoint, but otherwise very similar. Views looking onto Concourse A/B.
T6 - the original Intl F lounge at ATL (before Concourse E). Normally is quiet, some views on Concourse A and T. Standard snacks.

What I'd recommend you do is maybe go to downtown Atlanta (20 minute ride on Marta) and check some stuff out there. If you're interested in staying at the airport, there are some big windows at the end of Concourse C that look right out onto the southern runways. There's also a real good restaurant in the E Concourse called One Flew South that I normally eat at if I have a couple of hours in Atlanta.
 
PI4EVER
Posts: 624
Joined: Wed May 06, 2009 10:29 pm

RE: Delta SkyClub

Fri Jan 08, 2010 3:48 pm

Marius:
Good overview of SkyClubs by DeltAirlines. One other suggestion. Flying DL roundtrip? A 30 day membership only costs $90 and also permits a guest to accompany you. Can be used at any SkyClub in case you're flying back from a different hub city.
I like E15 and T6. Avoid B10 as noted. Overall, DL's clubs are a comfortable escape from the "hub bub" that is ATL all the time.
I wish you good luck on your trip to the US.
Thomas
P.S. Can you bring me some pretzel bread?....  yummy 
watch what you want. you may get it.
 
Luftfahrer
Topic Author
Posts: 976
Joined: Sun Mar 15, 2009 11:27 am

RE: Delta SkyClub

Fri Jan 08, 2010 4:42 pm



Quoting DeltAirlines (Reply 1):

Thanks a lot for the detailed overview!

Depending on where my flight is actually going to depart from, I will either choose E15 or T6. However... given that the lounge at C16 is the newest and located upstairs is something that I am curious to see as well. I am really spoilt for choice here!

Quoting DeltAirlines (Reply 1):
What I'd recommend you do is maybe go to downtown Atlanta

I'd like to do an ATL city tour as well as visit the DL Heritage museum, but 5 hours is the maximum time I have. In case of a delay it could easily be much less, and considering an early boarding time, security, transportation etc. the whole tour would be more of a rush.
Knowing that my flight home is often over-booked, I might however spontaneously decide to spend another day in Atlanta when asked by the airline... but this is pure speculation.

Quoting PI4EVER (Reply 2):
I wish you good luck on your trip to the US.

Thank you!

Quoting PI4EVER (Reply 2):
Flying DL roundtrip? A 30 day membership only costs $90 and also permits a guest to accompany you.

Yes, however ATL is the only airport in my itinerary with SkyClubs. On the inbound flight I plan on doing some spotting - lots of opportunity from my experience!
It is also going to be my first trip to the US all alone.

Quoting PI4EVER (Reply 2):
Overall, DL's clubs are a comfortable escape from the "hub bub" that is ATL all the time.

Sounds good! Looking forward to it - I will of course write a trip report including a little review of the SkyClub lounge, whichever I will choose...
'He resembled a pilot, which to a seaman is trustworthiness personified.' Joseph Conrad
 
jetstar
Posts: 1369
Joined: Mon May 19, 2003 2:16 am

RE: Delta SkyClub

Fri Jan 08, 2010 10:46 pm



Quoting DeltAirlines (Reply 1):
B10 - Concourse-level club, worst lounge in the Delta network. Small, crowded, dark, no view, no draft beer. The only time I will ever go in this lounge is if I have a very tight connection between flights that are both leaving out of the lower B gates. And even there, I might rather sit at the gate.

I agree with your ratings on the Sky Clubs at ATL, I have been to almost all of them.

To add more to the Sky Club at B10, I would say it has to be the worst clubroom of all the airline clubs out there. Both the men’s and women’s restrooms have one toilet, so there is normally a line waiting to use them. The club is so small at times there is only standing room only.

Most of my ATL-LGA flights leave from nearby this club, but I do not use this club anymore, if I have time, I go to the club at B25 and leave 5 minutes earlier to get to my gate. If I have a tight connection, then I just use the nearby public restrooms and sit at the gate.

This clubroom at B10 is a total disgrace and Delta should be ashamed to even have the audacity to charge to use this clubroom. I have filed a few complaints online to Delta about this clubroom, and I am sure I am not the only one who has complained about it, and all I have got back from them is a form statement thanking me for filing the complaint and that it will be forwarded on.

I even demanded to talk to someone in Sky Club management about this club and I was denied. There is no listing anywhere on Delta’s website listing any phone number or address for Sky Club management.

When I was flying on AA, on AA’s Admiral’s Club listing on their website, each club had not only their local phone number for the club, but the club manager’s name. One time I had a problem at the LGA Admiral’s Club, so I called the club and spoke to the manager, he forwarded my complaint to their headquarters and I received a phone call back from someone in upper management to address my complaint.

But other than the problem with this particular clubroom, I have been very pleased with the Sky Clubs. I would put them one step above the Admiral’s Clubs, mainly because they have open bars. I do find that the snacks vary in different clubs around the country.

JetStar
 
deltairlines
Posts: 6876
Joined: Mon May 24, 1999 4:47 am

RE: Delta SkyClub

Fri Jan 08, 2010 10:59 pm



Quoting Jetstar (Reply 4):
I do find that the snacks vary in different clubs around the country.

I've been finding that the snacks are more consistent now across the network post-merger. With Delta (and Continental) lounges, you go in knowing what to expect. The Red Carpet Clubs I've been to have been more varied around the country.

As for B10, Delta knows it's an issue (a group of us FlyerTalkers met with the general manager of the Atlanta SkyClubs last year). It's more of an issue of convenience vs. shutting it down - obviously having a lounge is better than not having one. That being said, the space is rather small and there's not a whole lot that can be done about it. It (with the exception of E, which is a much newer concourse than the others) is the only terminal-level SC in Atlanta and it does make a huge difference in regards to square footage.

Essentially, the SkyClub at B10 is more of an outstation type club in size. The President's Club on D is roughly the same size, but rarely as crowded (and I'm sure will be even quieter come 1/31, when SC members lose access to the PC). It's unfortunate, but better than no club. As I said, I'll use it in a pinch, but I'll generally be in-and-out of that lounge within 20 minutes. As it stands, I've been able to avoid that club since 2006, which is a good thing in my book.
 
jetstar
Posts: 1369
Joined: Mon May 19, 2003 2:16 am

RE: Delta SkyClub

Sat Jan 09, 2010 1:33 am

I agree there is nothing that could be done with the club at B10 the way it is now, but I would think that if Delta wanted to, they could build a new club at B10 above the old club extending on to the roof, but it appears that Delta would rather keep this small overcrowded club the way it is, and get around the complaints by calling it more of a convenience or an outstation, and better than nothing at all.

Its not like this club is open to the public, members pay an average of $350.00 a year for Sky Club membership, so I think that we members should be entitled to something better than this club. I complained to Delta that I was unable to use the club at B10 because it was overcrowded and I had to sit at the gate and use the public restrooms, basically unable to use a club for which I pay a lot of money to be a member of, but Delta just ignored me.

And this has not been a one time problem, at least ten times in the past year I have not gone into this club because of all these problems, If I can I use the club at B25 I will, but other times I just sit at the gate just across from the club entrance door instead, so I feel I have been cheated out of my money that I have paid Delta for membership.

Personally I don’t see them shutting this club down, that leaves the B25 club as the only club on Concourse B, and that club is crowded enough as it is.

DeltAirlines, if you have a name of the manager for the Sky Clubs at ATL, could you please PM me with the name, I would like to talk directly with someone there about this problem, if they hear enough complaints, as if they have not heard enough yet, maybe they will do something about it.

JetStar
 
tommy767
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Joined: Sat Aug 09, 2003 12:18 pm

RE: Delta SkyClub

Thu Jan 21, 2010 8:42 pm

I got lucky and used the skyclubs on a r/t out of LAX to BOS via JFK. If you fly through JFK from LAX in First, you're able to use the clubs no matter where your going. I was most impressed with the JFK club. There were no views but it was the international lounge and there was plenty of free food and drinks before the dinnertime push. The BOS club has really nice personnel who are truly helpful if your flight gets cancelled. Its also brand new with Sam Adams at the bar. LAX was spacious and seemed nice but I wasn't there for very long.
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