I booked a flight for my friend in December, from FRA to TPE via Beijing, she is a Taiwanese resident. I understand the political tension which existed but with the new air services and kind of improving relationship i dud not think there would be an issue for a Taiwanese resident to transit in Beijing, provided they had no intention on entering China (which she didn't).
Anyway she was denied check in in FRA as she did not have her national ID, I thought a passport would have been sufficient as this is what one requires for international travel.
I feel guilty for not researchign properly on the restrictions, and for her having to fork out over £1000 for an additional ticket at the last minute. She booked with Expedia and there was no mention of any additional ID requirements other than a passport. What avenues can she explore in order to gain a refund on the original ticket if any?
I feel terrible for booking the flight for her, and her additional expense, but i feel Air China should clarify and communicate effectively their policy on transporting Taiwanese Nationals.
A VERY dissapointed Amo
[Edited 2010-01-09 09:58:26]