Hey guys, I just thought I'd share a story about flying out of New Delhi in December, and get some thoughts/feedback. I realise LHR
gets all the bad press as far as being the so called "worst airport in the world," but I've never experienced at Heathrow what I saw at Delhi.
To start with, I'd been dropped off at the airport by an arranged transfer 3 hours prior to departure, which while early shouldn't be excessive. A surprisingly uptight gentleman at the door wasn't going to let me into the terminal and asked me to wait on the pavement until closer to my departure time. The thing is, once I walked down to the next door I walked straight in, and checked in for my flight that had just opened.
Then came a complete lack of service from anyone I spoke to about anything. And I use "anything" in the context of a range of questions from "What do you mean you're out of Australian Dollars, okay, where's the best place to go?" to "Where can I get a coffee?"
Then came the kicker, and the part that stops my post from just being a derranged rant:
My plane was late coming to the gate due to something that I NEVER thought I would EVER see, especially in such a politically sensitive part of the world. The flight that left the gate prior to mine arriving, closed up, pushed back and started to taxi for a flight to Tokyo. A 773 that I imagine being 2 days before Christmas was full. As I sat and watched, all hell broke loose. Dispatchers and supervisors started yelling in both Hindi and English, before up walked a slightly elderly woman who had checked in, had her bags taken, enjoyed a drink in the departures area, yet not boarded the flight. How on earth, in such security conscious times could it be missed that the number of checked in passengers didn't match the number of people on board, and that there were unattended/unaccounted for bags???
Okay, I'm done, thanks for listening. Any thoughts/comments?