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DocLightning
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"Failure To Carry."

Sat Feb 13, 2010 4:59 am

So I have some questions of what defines "Failure to carry."

Suppose I arrange a nonrefundable fare for 3-day weekend to go somewhere, but on arrival at the airport, my flight is delayed and the soonest I can get there is right before my scheduled departure. Do I get a refund? What if the airline cannot get me there before my scheduled departure?

What constitutes "Failure to Carry" to the degree that my nonrefundable fare is refundable? At some point, the airline cannot fulfill my contract with them and has to give my money back.
-Doc Lightning-

"The sky calls to us. If we do not destroy ourselves, we will one day venture to the stars."
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deltairlines
Posts: 6892
Joined: Mon May 24, 1999 4:47 am

RE: "Failure To Carry."

Sat Feb 13, 2010 5:04 am

Quoting DocLightning (Thread starter):
Suppose I arrange a nonrefundable fare for 3-day weekend to go somewhere, but on arrival at the airport, my flight is delayed and the soonest I can get there is right before my scheduled departure. Do I get a refund? What if the airline cannot get me there before my scheduled departure?

Definitely cause for a full refund - I've had trips before (daytrips though) where by the time I would get to my city, I would have missed my meeting and would basically be flying right back. With trips like that, I've always been able to get a full refund from the airline, even on non-refundable tickets.
 
FlyDeltaJets87
Posts: 4479
Joined: Fri Aug 11, 2006 3:51 am

RE: "Failure To Carry."

Sat Feb 13, 2010 5:41 am

Quoting DocLightning (Thread starter):
Suppose I arrange a nonrefundable fare for 3-day weekend to go somewhere, but on arrival at the airport, my flight is delayed and the soonest I can get there is right before my scheduled departure.

I had a non-refundable ticket this weekend and as soon as my initial flight was canceled, I could change or cancel or refund my itinerary without penalty. I'm not sure what the minimum time limit on a delay to constitute giving you a refund is though. I know Delta will let you change flights without penalty once the delay on your original flight exceeds 90 minutes.
"Let's Roll"- Todd Beamer, United Airlines Flight 93, Sept. 11, 2001
 
billreid
Posts: 738
Joined: Fri Jun 23, 2006 10:04 am

RE: "Failure To Carry."

Sat Feb 13, 2010 5:59 am

I got screwed by DL once.

I had a meeting in MSP and left Fla at 7:00am with a conx in ATL. The flight diverted to another city and we sat on the ground for 75 minutes before eventually flying back to ATL.

I missed my connection.

DL offered to fly me to MSP and have me arrive 8 minutes before my return flight back to ATL.
I cancelled my appointment and asked simply to fly back to FLA. DL did so but told me that I would have to pay for the FLA-ATL flights and that after deducting that sum I would have $28.73 left from my $368 fare. I am not sure if they would charge me a change fee as well. I never used the $28.73 credit because I am only a PM and I do not count.
Some people don't get it. Business is about making MONEY!
 
rcaq
Posts: 87
Joined: Wed Aug 26, 2009 6:14 pm

RE: "Failure To Carry."

Sat Feb 13, 2010 11:22 am

Quoting DeltAirlines (Definitely cause for a full refund - I've had trips before (daytrips though) where by the time I would get to my city, I would have missed my meeting and would basically be flying right back. With trips like that, I've always been able to get a full refund from the airline, even on non-refundable tickets.):

This is one of the questions that's been lurking around in my head for weeks - Granted, there're some regulations passed by the EU gov. - Travelling outside the EU w/ non EU carriers, however, is a different league.

Being used to some European LCC policies, I'm always prepared to face some inconvenient measures and outcomes.

I'm glad to hear that things are not as bad as they seem to be. Thanks for sharing!

[Edited 2010-02-13 03:23:36]
 
Maverick623
Posts: 4660
Joined: Thu Nov 30, 2006 9:13 am

RE: "Failure To Carry."

Sun Feb 14, 2010 9:16 pm

Quoting DocLightning (Thread starter):

Suppose I arrange a nonrefundable fare for 3-day weekend to go somewhere, but on arrival at the airport, my flight is delayed and the soonest I can get there is right before my scheduled departure. Do I get a refund? What if the airline cannot get me there before my scheduled departure?

This is called a Futile Trip. On non-refundable fares the "refund" is in the form of a flight coupon valid for the amount paid for the original trip.

Quoting DocLightning (Thread starter):
What constitutes "Failure to Carry" to the degree that my nonrefundable fare is refundable?

There's a lot of factors, such as alternate airports, next available flight, purpose of trip, etc...

Remember, a non-refundable fare is NEVER refundable by the airline. The most they will do is issue a voucher for the amount of the segments not flown. This usually also applies in periods of bad weather or other factors otherwise outside the airline's control.

Quoting billreid (Reply 3):
I cancelled my appointment and asked simply to fly back to FLA. DL did so but told me that I would have to pay for the FLA-ATL flights and that after deducting that sum I would have $28.73 left from my $368 fare.

My guess is you never went above the gate agent, and they didn't understand your trip was now in futility. You should've asked for a supervisor or called their customer support hotline.
"PHX is Phoenix, PDX is the other city" -777Way
 
FlyDeltaJets87
Posts: 4479
Joined: Fri Aug 11, 2006 3:51 am

RE: "Failure To Carry."

Sun Feb 14, 2010 11:27 pm

Quoting Maverick623 (Reply 5):
Remember, a non-refundable fare is NEVER refundable by the airline. The most they will do is issue a voucher for the amount of the segments not flown. This usually also applies in periods of bad weather or other factors otherwise outside the airline's control.

Incorrect. I purchased a non-refundable ticket for my travel this past weekend but could have had the ticket refunded to me without penalty because of all the cancellations through ATL this past weekend.
"Let's Roll"- Todd Beamer, United Airlines Flight 93, Sept. 11, 2001
 
Maverick623
Posts: 4660
Joined: Thu Nov 30, 2006 9:13 am

RE: "Failure To Carry."

Mon Feb 15, 2010 3:16 am

Quoting FlyDeltaJets87 (Reply 6):
I purchased a non-refundable ticket for my travel this past weekend but could have had the ticket refunded to me without penalty because of all the cancellations through ATL this past weekend.

Was it a cash refund, or a voucher for future travel? They are two different things.
"PHX is Phoenix, PDX is the other city" -777Way
 
FlyDeltaJets87
Posts: 4479
Joined: Fri Aug 11, 2006 3:51 am

RE: "Failure To Carry."

Mon Feb 15, 2010 11:10 pm

Quoting Maverick623 (Reply 7):
Was it a cash refund, or a voucher for future travel? They are two different things.

The check-in agent made it sound like I would have received a cash refund (I guess the money would have been refunded to my credit-card that I used to purchase the ticket). Instead I chose to basically keep the ticket on file and to use a "later date", since I figured the $210 fare I got for DAB-GSO wasn't going to be that low again, and she said I could use it to go just about anywhere since my current travel was disrupted. For example, if this Thanksgiving, I decide I want to fly home to Greensboro from Dayton, Ohio (where I'll be living by this coming May or June), I could do that. I'll be curious to see how this whole thing is really going to work as I've never used it before. I might use it to go to Texas soon after graduation.
"Let's Roll"- Todd Beamer, United Airlines Flight 93, Sept. 11, 2001
 
PWMRamper
Posts: 316
Joined: Tue Jul 14, 2009 6:26 am

RE: "Failure To Carry."

Tue Feb 16, 2010 4:30 pm

Nonrefundable fares are easily refunded by the carrier during IRROPS, and it's almost ALWAYS a refund back onto the credit card used to purchase the ticket.

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