|Quoting DocLightning (Thread starter):|
Suppose I arrange a nonrefundable fare for 3-day weekend to go somewhere, but on arrival at the airport, my flight is delayed and the soonest I can get there is right before my scheduled departure. Do I get a refund? What if the airline cannot get me there before my scheduled departure?
This is called a Futile Trip. On non-refundable fares the "refund" is in the form of a flight coupon valid for the amount paid for the original trip.
There's a lot of factors, such as alternate airports, next available flight, purpose of trip, etc...
Remember, a non-refundable fare is NEVER refundable by the airline. The most they will do is issue a voucher for the amount of the segments not flown. This usually also applies in periods of bad weather or other factors otherwise outside the airline's control.
|Quoting billreid (Reply 3):|
I cancelled my appointment and asked simply to fly back to FLA. DL did so but told me that I would have to pay for the FLA-ATL flights and that after deducting that sum I would have $28.73 left from my $368 fare.
My guess is you never went above the gate agent, and they didn't understand your trip was now in futility. You should've asked for a supervisor or called their customer support hotline.