I was scheduled to fly out of JFK to GIG thru MIA on Feb/12, due to the lack of a non-stop flight and i wanted to get into Rio before noon as i had some interesting activities on Rio's carnaval during saturday night.
Unfortunatelly, i'm still at MIA, scheduled to travel from MIA to GIG only today Feb 13.
What happen :
1- AA613 service from MIA to JFK, with ETD at 6:15 due to an unexpected technical problem, only departed at 10:15
2- AA905 even delayed, departed 0:43, just a few minutes before AA613 landed at MIA, my flight AA905 was protected for the next day. Rebook on AA950 was not possible as the leg to GIG was full on F and C. If they downgrade me to Y, my bag wouldn't come with me, and i would not have clothes, and had to be near my house to receive the bag sunday night !
3- Flight crew sends us to a Rebooking Center without any employee
4- After 15-20 minutes, i called ExecPlat Desk to check my options; they are not authorized to allow passengers to go to a hotel
5- After another passenger locate another Rebooking Center , i went to the counter, and had to wait almost 1 hour on the line
6- No hotel available.... Even no voucher for food neither nothing.... of course no hotel means no taxi.
7- Found a hotel... at 4 AM ... costed me ..... dollars, plus taxi...
Opinions please... of course my first choice is send a very nice (really nice) letter to AA but sometimes to be so nice represents that you're not so upset and then they come with 10,000 / 20,000 points... i don't want that !
By the way:
- Check-in on time
- Bag OK
- Ticket: First/Business class
- AAdvantage: ExecPlat with 150,000 miles during the past 13 months