travellin'man
Topic Author
Posts: 469
Joined: Sun May 13, 2001 1:55 am

UA FF Mile Accrual Restrictions On Thai?

Thu Mar 04, 2010 7:16 pm

I was a little surprised to receive a letter from United today stating that the trip I just flew on Thai LAX-DAC rt thru BKK doesn't accrue miles because of the booking class (I was in the back in Y). There go 19,000 miles (and I was awake for most of them...)

I remember a friend telling me that when he flew Y on Singapore that he had to pay an extra $75 to be able to accrue the miles, but I didn't realize Thai did this as well.

United politely invites me to appeal this letter if there is anything wrong, but I see no recourse. My questions for the community thus were,

1) is there any recourse, and then

2) how many *A partner carriers have this no-miles policy for Y booking class? It would help me know the next time I fly if I have a choice of one carrier over another, and one does permit this accrual and the other doesn't, for example.

Any input would be great. Thanks!
It is not enough to be rude; one must also be incorrect.
 
kiwiandrew

UA FF Mile Accrual Restrictions On Thai?

Thu Mar 04, 2010 7:26 pm

What was the actual booking subclass ? If it was one of the following U Y B M H Q T K S then you should have received 100% mileage credit according to the mileage plus website and you should challenge UA since their own site says those are eligible classes . If it was a class other than those listed above then I guess you are S.O.O.L.


http://www.united.com/page/article/0,,1194,00.html

Many airlines only give partial or nil credit for the lowest yield booking classes so it is always important before you purchase a ticket to check that the particular fare class you are purchasing is eligible for mileage in your chosen programme . Since you are with mileage plus you might want to bookmark this page

http://www.united.com/page/article/0,6867,1177,00.html

so that you can avoid similar disappointment in the future . I hope it turns out that your flights were in an eligible class and that this has just been an error on the part of UA ...good luck !
 
KL808
Posts: 1534
Joined: Thu May 20, 1999 3:49 am

UA FF Mile Accrual Restrictions On Thai?

Thu Mar 04, 2010 7:32 pm

First of you have to look at your fare class

If you really flew "Y" then you should get full miles. If you flew another fare class and not listed on the chart HERE then you get no miles

Hope that helps
AMS-LAX-MNL
 
travellin'man
Topic Author
Posts: 469
Joined: Sun May 13, 2001 1:55 am

UA FF Mile Accrual Restrictions On Thai?

Thu Mar 04, 2010 7:56 pm

This is great info, folks; I appreciate it very much. I will write United and send them a copy of this chart. If this is in fact Thai's policy, it is still United's mistake for not representing it correctly, and that is the info I went on when making the ticket.
It is not enough to be rude; one must also be incorrect.
 
kiwiandrew

UA FF Mile Accrual Restrictions On Thai?

Thu Mar 04, 2010 10:27 pm

Quoting travellin'man (Reply 3):
I will write United and send them a copy of this chart. If this is in fact Thai's policy, it is still United's mistake for not representing it correctly, and that is the info I went on when making the ticket.

Have you actually established what subclass the fare you bought was in ?
 
travellin'man
Topic Author
Posts: 469
Joined: Sun May 13, 2001 1:55 am

UA FF Mile Accrual Restrictions On Thai?

Thu Mar 04, 2010 10:42 pm

It just says Y. I see no subclass listed.
It is not enough to be rude; one must also be incorrect.
 
kiwiandrew

UA FF Mile Accrual Restrictions On Thai?

Fri Mar 05, 2010 12:44 am

Quoting travellin'man (Reply 5):
It just says Y. I see no subclass listed.

I think that you will need to do a bit more research before resubmitting a claim to UA , Y as a subclass is for most airlines a very expensive ticket ( sometimes even more expensive than discounted business class ! ) so I think that it is probably quite unlikely that the ticket was booked into "Y" subclass .


Who did you purchase the ticket through ?

If you still have any emails with the fare basis quoted on it that will usually be a clue as a lot of the time the first letter of the fare basis is the booking subclass eg a fare basis of BLEE6M is usually an indication that the fare was booked in "B" subclass .

Did the letter you recieved from UA give you any clues for example did it say something along the lines of 'fares booked in ____ class are ineligible for mileage plus credit ?
 
User avatar
LAXintl
Posts: 20460
Joined: Wed May 24, 2000 12:12 pm

UA FF Mile Accrual Restrictions On Thai?

Fri Mar 05, 2010 1:00 am

Yes the fare basis is definitely important. Even Lufthansa even offers no, or reduced credit dependent on fare basis.

Also point of purchase can be important. Some consolidator, or 'gray" 3rd party resellers fares also cannot earn miles at times.
From the desert to the sea, to all of Southern California
 
travellin'man
Topic Author
Posts: 469
Joined: Sun May 13, 2001 1:55 am

UA FF Mile Accrual Restrictions On Thai?

Fri Mar 05, 2010 1:22 am

The ticket was purchased for me through an outfit in SF called Airbrokers; I had never dealt with them before; they seem to specialize in US-Europe business class fares and Trans-Pac, but I know nothing about their status. The fare basis is listed as HLAP6M. If you have any insight as to what that means, I would appreciate it. Thanks so much for the input so far!
It is not enough to be rude; one must also be incorrect.
 
kiwiandrew

UA FF Mile Accrual Restrictions On Thai?

Fri Mar 05, 2010 1:40 am

Quoting travellin'man (Reply 8):
The fare basis is listed as HLAP6M

In theory I would expect that it would normally be booked into "H" class - which , according to Mileage Plus is a mileage earning fare . ( Although I have to say that I have also seen the occassional fare basis which had no visible connection to the actual booking class used - indeed there is a note to that effect on the Mileage Plus page "Please note that the booking class shown on your ticket may differ from the booking class relevant for mileage accrual" )

I would contact Mileage Plus and ask them to clarify exactly why they believe the fare is non-earning , but be fully prepared for them to come back and tell you that the fare was booked and ticketed in a non-earning class , unfortunately , if it was all you can really do is remember "Caveat Emptor" and resolve to check the actual booking class before committing to any future purchases .

( Although it may still be worth checking out whether you could apply for credit with Royal Orchid Plus - TGs frequent flyer programme instead - better to have some "orphaned miles" in a different account than to have no miles at all - refer http://www.thaiair.com/frequent-flye...hai-and-star-alliance-airlines.htm )
 
travellin'man
Topic Author
Posts: 469
Joined: Sun May 13, 2001 1:55 am

UA FF Mile Accrual Restrictions On Thai?

Fri Mar 05, 2010 2:56 am

Thank you KiwiAndrew and everyone else for your input!
It is not enough to be rude; one must also be incorrect.
 
airtrainer
Posts: 1492
Joined: Sat Aug 30, 2003 11:44 pm

RE: UA FF Mile Accrual Restrictions On Thai?

Fri Mar 05, 2010 6:56 am

Hi, you can check your booking details on united.com, log in to your Mileage Plus account and there's a link where you can find your past itineraries.

Also, this thread might be useful for your future bookings...
http://www.flyertalk.com/forum/unite...y-partner-merged-updated-10-a.html

Good luck !
Life is short : eat dessert first !
 
LDIkaros
Posts: 142
Joined: Mon Apr 16, 2007 11:48 am

RE: UA FF Mile Accrual Restrictions On Thai?

Fri Mar 05, 2010 12:49 pm

Just because UA denied your initial mileage request does not mean that you are not eligible for UA miles for your TG flight. About 2 years ago I flew TG BKK-CNX r/t. Upon checkin for my flight to CNX I gave the Thai checkin staff my UA Mileage Plus number and the miles posted within a few days to my UA account. On the return I forgot to provide my UA MP number so I did not get automatic credit for that segment. No problem, I thought, so I sent in my boarding pass plus eticket receipt and a letter requesting mileage credit. UA denied my request, claiming an ineligible fare class. I tried again, informing them that I had gotten my miles for the first half of the trip. UA sent me a letter requesting more documentation. I sent another request plus all the documents I had for the flight, and my request was again denied (I can't remember the exact reason). I finally gave up as it was just 500 miles.

Basically, I had the impression that UA MP tries to come up with some lame excuses for not crediting miles on partner airlines. I had similar bad experiences with UA claiming miles for flights on LH, OZ, AC. In all these cases I had to persist and send multiple letters claiming my miles and UA MP eventually relented.

So my advie is: try again. Don't give up so easily.

If nothing else works with UA try another * alliance mileage program. You have nothing to loose.

I no longer fly UA or credit my miles to MP. There are better alternatives for me.

Hope that helps.

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