atlflyer
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What's Wrong With This AA Photo?

Thu Mar 18, 2010 1:06 am

This photo just bothers me. This is AA's premium cabin yet they still pay NO attention to detail. How much nicer would it look if the seat belts were folded and pillow and blankets were nicely placed on top of the seats? Just little things like that would make the cabin look nicer. Instead it really looks like someone just threw a blanket and pillow on each seat as they probably did.

http://www.airliners.net/photo/Ameri...lines/Boeing-767-323-ER/1667007/L/
 
ua777222
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RE: What's Wrong With This AA Photo?

Thu Mar 18, 2010 1:29 am

Photo:


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Click here for bigger photo!

Photo © Ben Wang



How the seats feel and function is far more important than if the seat belts are folded. This is widely practiced on both sides of the pond, but not really here in the states.

Keep in mind that most US flights have pretty quick turns which require prompt cleaning compared to say an Asian flight that comes in in the late morning and departs late evening/early morning that day. Also, I don't think most Americans care about a seat belt being folded. If we get a meal in any cabin these days it's a good flight.

Those are some nice pillows btw.
"It wasn't raining when Noah built the ark."
 
BMI727
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RE: What's Wrong With This AA Photo?

Thu Mar 18, 2010 1:36 am

Quoting ATLflyer (Thread starter):
were folded and pillow and blankets were nicely placed on top of the seats?

Maybe, but it could be a tight turnaround, and of course the plastic bags would have to stay to demonstrate cleanliness. Ideally, I would want these items distributed after takeoff for most flights, since finding somewhere to stow them can be a hassle though I realize that would require FAs to work harder and a stowage area onboard.

Quoting UA777222 (Reply 1):
Also, I don't think most Americans care about a seat belt being folded.

I don't want it folded because then I have to move it before I sit down. Maybe go down the cabin and make sure the seatbelts aren't falling down the crevices between seats, but folding them is pretty much a waste of time on both ends.
Why do Aerospace Engineering students have to turn things in on time?
 
Aeroflot001
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RE: What's Wrong With This AA Photo?

Thu Mar 18, 2010 2:09 am

Besides those 2 style points any idea as to why the poster is referring to them as new seats since they have been around since late 07 or early 08? Are they using built in avod instead of the "laptops"?
 
josekmlb
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RE: What's Wrong With This AA Photo?

Thu Mar 18, 2010 2:35 am

Quoting UA777222 (Reply 1):
, I don't think most Americans care about a seat belt being folded

I think one DL pax sat on the seatbelt folded and the belt went up her arse so most airlines keep them out. Thats if I can remember right.
 
m11stephen
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RE: What's Wrong With This AA Photo?

Thu Mar 18, 2010 2:57 am

I personally prefer the pillow and blanket to be wrapped in plastic so I can at least get the "illusion" of cleanliness. I doubt most pax would even care or notice whether or not the seat belts are folded.
My opinions, statements, etc. are my own and do not have any association with those of any employer.
 
toobz
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RE: What's Wrong With This AA Photo?

Thu Mar 18, 2010 2:59 am

LOL i saw this pic on the homepage. i honestly thought it made AA J look pretty weak...cabin does look a mess.
On most if not all DL transatlantic BE flights ive been on, the seatbelts are folded.
 
Byrdluvs747
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RE: What's Wrong With This AA Photo?

Thu Mar 18, 2010 3:00 am

Having flown in those seats(and that very same plane), I have to agree that AA's "product presentation" can be very hit or miss. Simply placing every pillow in a uniform manner would present a far more professional image. Its not like its time consuming.

However, getting AA FA's to do this on a routine basis will probably involve some kind of negociation.  
Quoting ATLflyer (Thread starter):

How much nicer would it look if the seat belts were folded and pillow and blankets were nicely placed on top of the seats?

AA contracts for the cleaning of those pillows/blankets after every flight. I prefer that they stay in the bag as the cleaner returns them so they dont come in contact with other dirty surfaces.
The 747: The hands who designed it were guided by god.
 
smi0006
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RE: What's Wrong With This AA Photo?

Thu Mar 18, 2010 3:12 am

Quoting ATLflyer (Thread starter):
This photo just bothers me. This is AA's premium cabin yet they still pay NO attention to detail. How much nicer would it look if the seat belts were folded and pillow and blankets were nicely placed on top of the seats?


I couldn't agree more!!

Attention to detail makes a massive difference subconsciously. When boarding an aircraft having soft subtle music, lighting levels correct for the time of day (and yes I am aware that this may not mean dimming them for safety reasons), a clean and tidy cabin and nicely groomed crew set the atmosphere for a flight. The aim is to have people walk in and begin to relaxed and feel calm. And these things cost nothing!!! This doesn't mean the blankets and pillows can't be wrapped in plastic either, it is possible to wrap them in plastic and still place them nicely!

If you’re not going to present the cabin nicely for boarding, why present the meal nicely for eating?

The best presented cabins that I have seen during boarding have been QR and QF. QF when on an Australian bound sector and they are playing the moving post-cards with the Kids choir on them on the PTVs, 'I still call Australia home' is playing and the mood lighting is light and bright but still soft on they eyes if that makes sense. QR is more creative with the mood lighting having different colours, pink and blue I think.

[Edited 2010-03-17 20:15:04]
 
m11stephen
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RE: What's Wrong With This AA Photo?

Thu Mar 18, 2010 3:31 am

Quoting smi0006 (Reply 8):
Attention to detail makes a massive difference subconsciously. When boarding an aircraft having soft subtle music, lighting levels correct for the time of day (and yes I am aware that this may not mean dimming them for safety reasons),

Proper lighting and smooth jazz make for a great atmosphere!  
My opinions, statements, etc. are my own and do not have any association with those of any employer.
 
flyfree727
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RE: What's Wrong With This AA Photo?

Thu Mar 18, 2010 3:48 am

and about 2 minutes after boarding, the blankets are thrown on the floor under the footrest space or most commonly BEHIND the seat in the area designed for the seat to actually recline, or in the next empty seat. The seat back work table is crammed with papers, laptops, magazines, bose headseats, mcdonalds bags, etc. Shoes come off, usually ending up in the aisle. Feet are placed up on the wall, across the tray table, slung over the armrest. During the flight newpapers, water bottles, magazines, snack boxes/bags etc are thrown on the floor giving the illusion of a movie theater. It is very common while deplaning to hear remaks like "wow these first class passgengers are really messy" Point of post: I have NEVER in 21 years had a passenger comment on a cabin being a "mess" , a blanket not properly folded, or placed to the customers liking during boarding. I sure hope no one loses sleep tonight over the MESSED up looking cabin in the photo posted.

AA ORD
(767 purser)

[Edited 2010-03-17 20:53:52]
 
atlflyer
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RE: What's Wrong With This AA Photo?

Thu Mar 18, 2010 4:03 am

I think it makes a huge difference when you board and see a neat cabin:

 
commavia
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RE: What's Wrong With This AA Photo?

Thu Mar 18, 2010 4:09 am

Quoting flyfree727 (Reply 10):
and about 2 minutes after boarding, the blankets are thrown on the floor under the footrest space or most commonly BEHIND the seat in the area designed for the seat to actually recline, or in the next empty seat. The seat back work table is crammed with papers, laptops, magazines, bose headseats, mcdonalds bags, etc. Shoes come off, usually ending up in the aisle. Feet are placed up on the wall, across the tray table, slung over the armrest. During the flight newpapers, water bottles, magazines, snack boxes/bags etc are thrown on the floor giving the illusion of a movie theater. It is very common while deplaning to hear remaks like "wow these first class passgengers are really messy" Point of post: I have NEVER in 21 years had a passenger comment on a cabin being a "mess" , a blanket not properly folded, or placed to the customers liking during boarding. I sure hope no one loses sleep tonight over the MESSED up looking cabin in the photo posted.

AA ORD
(767 purser)

        
 
Byrdluvs747
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RE: What's Wrong With This AA Photo?

Thu Mar 18, 2010 4:11 am

Quoting ATLflyer (Reply 11):
I think it makes a huge difference when you board and see a neat cabin:

 

Ah yes, the DL inward facing coffins. I knew it wouldn't be long before the Deltoids show up on this thread.
The 747: The hands who designed it were guided by god.
 
m11stephen
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RE: What's Wrong With This AA Photo?

Thu Mar 18, 2010 4:18 am

Quoting Byrdluvs747 (Reply 13):
Ah yes, the DL inward facing coffins. I knew it wouldn't be long before the Deltoids show up on this thread.

Is it just me or do the DL seats remind you of those blue gym mats we had in elementary school?   Also, I'd rather be able to look out the window in AA J and not have to see a chiropractor vs. straining my neck the entire flight and having my seat belt folded for a few seconds when I board...
My opinions, statements, etc. are my own and do not have any association with those of any employer.
 
smi0006
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RE: What's Wrong With This AA Photo?

Thu Mar 18, 2010 4:21 am

Quoting flyfree727 (Reply 10):
I have NEVER in 21 years had a passenger comment on a cabin being a "mess" , a blanket not properly folded, or placed to the customers liking during boarding. I sure hope no one loses sleep tonight over the MESSED up looking cabin in the photo posted.

However it is subconcious, they may not complain (I agree it would be petty to complain) and it's not a huge deal from a literal point of view. But these small thing all add up in a customers mind, not so much in economy where everything is gernerally price based but in J it does, the pax themselves probably don't even realise it.
 
LMP737
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RE: What's Wrong With This AA Photo?

Thu Mar 18, 2010 5:00 am

I bet you even money you do a search of cabin photos you will find pillows/blankets that are not placed exactly center on the seat.
Never take financial advice from co-workers.
 
AAAL
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RE: What's Wrong With This AA Photo?

Thu Mar 18, 2010 5:58 am

Quoting ATLflyer (Reply 11):

Honestly, even though the AA product might be sloppy, it still looks better than the cabin you presented.


Just my 2 cents.
 
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AirPacific747
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RE: What's Wrong With This AA Photo?

Thu Mar 18, 2010 1:57 pm

Quoting BMi727 (Reply 2):
Maybe, but it could be a tight turnaround

That's not a valid excuse. The pax who will sit in those seats paid a lot for their tickets, and such simple details should be in place no watter what.
 
September11
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RE: What's Wrong With This AA Photo?

Thu Mar 18, 2010 1:58 pm

Looks like the photo was taken after the flight was completed. Empty flight.
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ozark1
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RE: What's Wrong With This AA Photo?

Thu Mar 18, 2010 2:13 pm

Ok I am confused. On that photo of the DL seats facing inward...do they swivel around so you can look out the window? Easy access to the aisle but I've never seen seats facing that way. Sorry, i am probably asking a dumb question but am just curious.
Thanks
 
777STL
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RE: What's Wrong With This AA Photo?

Thu Mar 18, 2010 2:22 pm

I've flown AA premium plenty of times and this isn't honestly something I would have picked nits over. Cabin cleaning is usually subcontracted anyway, so the airline isn't totally to blame.
PHX based
 
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airportugal310
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RE: What's Wrong With This AA Photo?

Thu Mar 18, 2010 2:27 pm

I absolutely enjoy the attitude towards AA on these forums. I should also say that I haven't ever flown AA, don't plan to, nor care either way.

I have noticed that a thread on AA can go one of four ways:

1) Someone makes a comment about something negative, and everyone agrees
2) Someone makes a comment about something negative, and everyone disagrees
3) Someone makes a comment about something positive, and everyone agrees
3) Someone makes a comment about something positive, and everyone disagrees

Frankly, I agree with the poster, and specifically this comment:

Quoting smi0006 (Reply 8):
The aim is to have people walk in and begin to relaxed and feel calm. And these things cost nothing!!!

Correct. It is about perception folks. Not about the actual product - there is a distinction. I am sure you have all heard about first impressions in some form or another.

Quoting September11 (Reply 19):
Looks like the photo was taken after the flight was completed. Empty flight.

In that case, thread FAIL
I sell airplanes and airplane accessories
 
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calpsafltskeds
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RE: What's Wrong With This AA Photo?

Thu Mar 18, 2010 2:27 pm

Quoting 777STL (Reply 21):
I've flown AA premium plenty of times and this isn't honestly something I would have picked nits over. Cabin cleaning is usually subcontracted anyway, so the airline isn't totally to blame

I guess then if the food's bad that's not AA's problem either as it's usually subcontracted.
Isn't the airline responsible to set standards for their subcontractors?
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777STL
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RE: What's Wrong With This AA Photo?

Thu Mar 18, 2010 2:28 pm

Quoting CALPSAFltSkeds (Reply 23):
I guess then if the food's bad that's not AA's problem either as it's usually subcontracted.
Isn't the airline responsible to set standards for their subcontractors?

Notice I said "isn't totally to blame".
PHX based
 
b727fan
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RE: What's Wrong With This AA Photo?

Thu Mar 18, 2010 2:43 pm

Quoting ATLflyer (Thread starter):
NO attention to detail. How much nicer would it look if the seat belts were folded and pillow and blankets were nicely placed on top of the seats? Just little things like that would make the cabin look nicer.


  

Agreed. If the shot taken is meant to advertise something, then "presentation" is key factor.   
 
LAXSTEW
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RE: What's Wrong With This AA Photo?

Thu Mar 18, 2010 2:53 pm

Quoting flyfree727 (Reply 10):
Point of post: I have NEVER in 21 years had a passenger comment on a cabin being a "mess" , a blanket not properly folded, or placed to the customers liking during boarding.

i bet many of your premium passengers certainly notice whether the cabin they enter is neat and inviting or sloppy and just kinda thrown together. and i bet this first impression gives them an indication of the type of service they're in for....

md90 to salt lake or 777 to SYD, i always try to make sure the biz cabin looks impeccable. i suppose it's a personal matter of work ethic and how much pride you take in your workplace, company, and product.
 
BA174
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RE: What's Wrong With This AA Photo?

Thu Mar 18, 2010 3:05 pm

Quoting UA777222 (Reply 1):
How the seats feel and function is far more important than if the seat belts are folded. This is widely practiced on both sides of the pond, but not really here in the states.

Never been on any European or middle eastern carrier with seats layed up like that. It is know that it is common for US carriers not to be as slik as European ones when it comes to things like that.
 
BMI727
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RE: What's Wrong With This AA Photo?

Thu Mar 18, 2010 7:35 pm

Quoting AirPacific747 (Reply 18):
That's not a valid excuse. The pax who will sit in those seats paid a lot for their tickets, and such simple details should be in place no watter what.

What is more important to you: having the blanket and seatbelts nicely folded on the seat, or leaving on time?
Why do Aerospace Engineering students have to turn things in on time?

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