So long story short, Lufthansa, 2 1/2 months ago, said they would be refunding my changes fees for a ticket I had going to Istanbul due to a situation which was their fault that occurred at IST airport.
2.5 months later, I still have yet to see a refund post to my account. It's fairly sizable, and it would be nice to have that back in my account. Shortly after I filed my complaint, I received and email that they would credit me 3000 miles to my UA mileage plus account, which they did within the week. They said it would be 1 or 2 billing cycles before I got my refund, and if I didn't show on the second one, to get in contact with them.
My second statement came last week, and still nothing. I probably wouldn't be as upset if this weren't tied to my bank account and instead a credit card. My problem is the fact that LH has absolutely NO phone numbers for the public for their refund department. You CANNOT call and speak to someone about the processing of your refund. I have to email, and for the past 2 weeks, all 3 of my emails, both to the refund department and the customer relations department have been unanswered. I sent another one today with a bit more "urgency" in the tone of it.
At any rate, why would it take them almost 3 months to refund something? And why do they not have a contact phone number for these departments. Wait, I take that back. There is one listed for customer relations, however, it only sends you to a menu which tells you what numbers to call if you need to make a reservation, then tells you to email LH for complaints, then hangs up on you.
Sorry, I'm getting irritated, but is there any way to handle this other than the obvious?