|Quoting peteschiller (Reply 1):|
I like how they only offer the survey when the flight's on time. That can't be a coincidence.
I just filled out a survey for a trip I took on March 30th. The survey was perfect timing after my trials and tribulations trying to get to Chicago from Arcata. I took 6 days off from work and I cashed in 12,500 miles to fly ACV
one way. After two days in Chicago I took Amtrak's California Zephyr to Emeryville, the Amtrak Capitol Corridor from Emeryville to Martinez and the Amtrak bus from Martinez to Arcata. The entire Amtrak trip cost me $595 including a roomette on the sleeper car between CHI and EMY. Affordable first class!!
To make a long story short, our flight was 35 minutes late leaving ACV
due to weather in SFO
. I knew I was going to miss my connection and the UAX representative at ACV
was no help and told me if I missed my connection in SFO
, I would have to stand by for a later flight to ORD
. Because I was flying on a saver mileage ticket she could not confirm me on a later flight unless I wanted to pay a change fee. We got into SFO
at 10:30am and my SFO
flight was scheduled to leave at 10:50am. After collecting my suitcase from the plane-side cart, I ran full speed from the UAX gates to Gate 69. I got to the gate 7 minutes before the flight was scheduled to leave for MSP
. The door was closed and there was no one at the podium. An unhappy camper, I walked to Gate 70 and explained my predicament to the agent at that gate. She told me UA
now closes the door 10 minutes early but graciously helped me out. I ended up getting a seat on the 12noon nonstop from SFO
and arrived an hour before I would have connecting through MSP
. I later found out UA
sent me an e-mail explaining I was rebooked but did not find out until I returned home and regained internet access.
sent me a survey and I was more than happy to fill out the extended version. I complained about policies and individuals I felt were not right, and was equally supportive where I felt UA
and certain staff were doing an outstanding job. I don't expect to receive any miles. Those usually go to Bob P from Des Moines.
I'm leavin on a jet plane. Don't know when I'll be back again....