flaps30
Topic Author
Posts: 187
Joined: Mon May 25, 2009 12:33 am

Outrageous Fees From Delta Infuriate Me!

Sun Apr 18, 2010 2:52 am

Let me start off by saying that I am a loyal Southwest flyer who only flies the other airlines when I absolutely have no choice (when someone else is buying the ticket for example). Someone bought me a roundtrip ticket on Delta from SLC-LAX for about $200. I had to change the ticket and was shellshocked to find out that Delta wanted to charge me $150 just to change the ticket (mind you the ticket only cost about $200) and then tack on more airfare. This is exactly why I will only fly Southwest when I pay for a ticket. They never charge you a fee for changing a reservation. Not to mention all the other things they do not charge for that all the "legacy/bank robber" airlines do. So the next time all you Southwest bashers go at it, just remember the outrageous fee you had to pay just to change your ticket, the outrageous fee you had to pay to check your bags, and all the other fees you had to pay on the plane just to eat, drink, get a pillow, or get a blanket. These legacy carriers make me sick and I hope they all go bankrupt!!!!!!!!!!!!!!!!!
every day is a good day to fly
 
macsog6
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RE: Outrageous Fees From Delta Infuriate Me!

Sun Apr 18, 2010 2:57 am

Quoting flaps30 (Thread starter):
These legacy carriers make me sick and I hope they all go bankrupt!!!!!!!!!!!!!!!!!

Ever try to fly WN to LHR, CDG or NRT? If they all went under, and no one stepped up, we would likely have a porblem.


And it is not just DL. Admittedly, I am no huge fan of DL, but they are no better or worse than most of their competitors.
Sixty Plus Years of Flying! "I fly because it releases my mind from the tyranny of petty things." - Saint Ex
 
flaps30
Topic Author
Posts: 187
Joined: Mon May 25, 2009 12:33 am

RE: Outrageous Fees From Delta Infuriate Me!

Sun Apr 18, 2010 3:00 am

Quoting Macsog6 (Reply 1):
Ever try to fly WN to LHR, CDG or NRT?

my fault, I meant to say whenever I fly domestically.
every day is a good day to fly
 
BMI727
Posts: 11094
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RE: Outrageous Fees From Delta Infuriate Me!

Sun Apr 18, 2010 3:02 am

Quoting flaps30 (Thread starter):
(mind you the ticket only cost about $200)

That is why they charge the change fee. You could have gotten a flexible ticket, but didn't.

Quoting flaps30 (Thread starter):
just remember the outrageous fee you had to pay just to change your ticket

I don't think I've ever changed a ticket.

Quoting flaps30 (Thread starter):
the outrageous fee you had to pay to check your bags

It's been years since I've checked a bag.

Quoting flaps30 (Thread starter):
fees you had to pay on the plane just to eat, drink

Southwest does not even offer me the option of getting a meal onboard, free or otherwise. I'm not against Southwest, far from it, but this rant comes off to me as being silly.
Why do Aerospace Engineering students have to turn things in on time?
 
PGNCS
Posts: 2249
Joined: Sun Apr 15, 2007 5:07 am

RE: Outrageous Fees From Delta Infuriate Me!

Sun Apr 18, 2010 3:14 am

Why did somebody buy a ticket if they didn't know when you wanted to fly? Let me guess: they bought you the cheapest ticket they could find, a ticket that is heavily restricted. If you or your cohorts don't know when you want to fly, they bought an inappropriate ticket to get the lowest price. What was Southwest's fare on the route that day? If they are cheaper why didn't they buy you a ticket on your beloved Southwest? If Delta was cheaper, then you know why they bought the ticket they did: their fault for buying an inappropriately restricted ticket, not Delta's. They are charging fees that make economic sense, that help control yields, and that are largely in line with the other carriers in the full-service market.

Next time you need to go from Jacksonville to Narita or from Spokane to Lyon, please do it on Southwest.

Next time I want to be herded in a stampede to get the best seats and hear blather on the PA all day long while I'm trying to read, I'll go on Southwest.

It's really uplifting that you want all the legacy carriers to go bankrupt so much that you put 17 exclamation points after your rant. You do realize that the legacy airlines employ hundreds of thousands of people, most of which were in no way associated with decisions involving setting fees, but since you list you occupation as "ops" (whatever that means) I'm sure that you are well aware of that.
 
PIEAvantiP180
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RE: Outrageous Fees From Delta Infuriate Me!

Sun Apr 18, 2010 3:17 am

2 day ago one of out pilots had a ticket on F9 from DEN-ABQ and the ticket cost was 59.10. Do to the plane he was going to went broke in SDL i had to change his ticket to PHX. They wanted to charge me 100 to change the ticket, then i asked to cancel it and it would cost me 100 to cancel when the original ticket cost was 59.10. So its just not DL but all the other airlines not named WN.
 
dc9northwest
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RE: Outrageous Fees From Delta Infuriate Me!

Sun Apr 18, 2010 3:19 am

Quoting flaps30 (Thread starter):
I had to change the ticket and was shellshocked to find out that Delta wanted to charge me $150 just to change the ticket (mind you the ticket only cost about $200) and then tack on more airfare.

Oh, noes. You had to pay more because there was no more room on the initial travel class too. That happens on Southwest too. Want to change the ticket, there's a change fee, yes. This makes perfect sense for the airline and inconveniences only those who can't plan ahead. But you can book a higher fare and avoid the issue. So what's the problem? Buy a new ticket on Southwest.

Quoting BMI727 (Reply 3):
I don't think I've ever changed a ticket.

It's been years since I've checked a bag.

Same here.

[Edited 2010-04-17 20:21:36]
 
crj200faguy
Posts: 180
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RE: Outrageous Fees From Delta Infuriate Me!

Sun Apr 18, 2010 3:23 am

You seem to forget that flying is a PRIVILEGE not a RIGHT. If you don't like it. Fly someone else. I don't whine about the high priced grocery store. I shop somewhere cheaper.

As for Southwest not charging for bags. The CEO said they wouldn't charge for them at this time. He said they may in the future.
 
flaps30
Topic Author
Posts: 187
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RE: Outrageous Fees From Delta Infuriate Me!

Sun Apr 18, 2010 3:24 am

Quoting PGNCS (Reply 5):
If you or your cohorts don't know when you want to fly

S**t happens after people buy their tickets, they are called emergencies and require a change in the ticket.

Quoting PGNCS (Reply 5):
their fault for buying an inappropriately restricted ticket

my point exactaly is that Southwest has restricted tickets too but they dont charge a fee to change.

Quoting PGNCS (Reply 5):
They are charging fees that make economic sense,

Of course it makes sense to the airline because they dont give a crap about their customers and the money they have to spend.

Quoting PGNCS (Reply 5):
Next time you need to go from Jacksonville to Narita or from Spokane to Lyon, please do it on Southwest.

I did mention that this topic is about my domestic travel.

Quoting PGNCS (Reply 5):
Next time I want to be herded in a stampede to get the best seats and hear blather on the PA all day long while I'm trying to read, I'll go on Southwest.

So go ahead and pay a fee to pick your seat on the other airlines.

Quoting PGNCS (Reply 5):
It's really uplifting that you want all the legacy carriers to go bankrupt so much that you put 17 exclamation points after your rant. You do realize that the legacy airlines employ hundreds of thousands of people,

I dont give a crap about the other airlines survival because they dont give a crap about customers.
every day is a good day to fly
 
darthluke12694
Posts: 185
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RE: Outrageous Fees From Delta Infuriate Me!

Sun Apr 18, 2010 3:25 am

Ok, We all know that all airlines pretty much nickel and dime us, charge stupid fees. A lot of people have complained about this. I'm sorry, but this is the future, and we all have to suck it up. Flying with an airline is a service, that you pay people to do. If you don't like it, you can drive. I'm not saying this just to you, but to everyone. This is the future. Complaining about it won't work.

I understand that you are mad about your situation, and I don't blame you. But the fact is that if you don't like it, don't pay it.

Quoting BMI727 (Reply 3):
but this rant comes off to me as being silly

I agree with you.

Quoting flaps30 (Thread starter):
outrageous fee you had to pay to check your bags

Simple solution, don't check bags. Or better, send them by UPS or FedEx. It may be cheaper  .

Quoting flaps30 (Thread starter):
and all the other fees you had to pay on the plane just to eat, drink, get a pillow, or get a blanket

Do you really need any of this? I don't think it was that long of a flight. Maybe a drink, but nothing more.
KBNA - "To most people, the sky is the limit. To those who love aviation, the sky is home."
 
sasd209
Posts: 381
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RE: Outrageous Fees From Delta Infuriate Me!

Sun Apr 18, 2010 3:28 am

Quoting flaps30 (Reply 10):
So go ahead and pay a fee to pick your seat on the other airlines.

I do, and I'm happy to say I've avoided Southwest for 5 years now!  
Quoting PGNCS (Reply 5):
Next time I want to be herded in a stampede to get the best seats and hear blather on the PA all day long while I'm trying to read, I'll go on Southwest.

 bigthumbsup 

[Edited 2010-04-17 20:31:12]
 
darthluke12694
Posts: 185
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RE: Outrageous Fees From Delta Infuriate Me!

Sun Apr 18, 2010 3:28 am

Quoting CRJ200FAGuy (Reply 9):
You seem to forget that flying is a PRIVILEGE not a RIGHT. If you don't like it. Fly someone else. I don't whine about the high priced grocery store. I shop somewhere cheaper.

Thank you!! You are 100% correct!

Quoting flaps30 (Reply 10):
I dont give a crap about the other airlines survival because they dont give a crap about customers.

What if you worked for a legacy airline. Would you want them to go bankrupt? It's not the employees choice!! It is the CEO's choice and all of the executives. Why would you wish for thousands of people to loose their jobs!!
KBNA - "To most people, the sky is the limit. To those who love aviation, the sky is home."
 
John
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RE: Outrageous Fees From Delta Infuriate Me!

Sun Apr 18, 2010 3:36 am

Just think of it this way.....in every other business...you pay alacarte for what you want. You want cheese on that burger?...that'll be .59c extra. You want a beer at the ball game? $7.00 please....Front row seats for the concert next month?
 
darthluke12694
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RE: Outrageous Fees From Delta Infuriate Me!

Sun Apr 18, 2010 3:41 am

Quoting John (Reply 15):
Just think of it this way.....in every other business...you pay alacarte for what you want. You want cheese on that burger?...that'll be .59c extra. You want a beer at the ball game? $7.00 please....Front row seats for the concert next month?

Yes, it reminds me of those diners where you pick what you eat, but everything costs something. Just because you get the steak, doesn't mean you should get the potatoes for free. (It may sound stupid, but it's true, it's picking what you want).
KBNA - "To most people, the sky is the limit. To those who love aviation, the sky is home."
 
Thumper
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RE: Outrageous Fees From Delta Infuriate Me!

Sun Apr 18, 2010 3:44 am

I happen to like Delta, I would rather pay a little more ,choose my seat and know they are paying pilots and maintance people a fair wage. I don't like flying cheap airlines with $20,000 a year pilots and cheap maintance.
 
PHXtoDCAtoMSP
Posts: 9
Joined: Sat Feb 16, 2008 2:28 am

RE: Outrageous Fees From Delta Infuriate Me!

Sun Apr 18, 2010 3:59 am

Quoting flaps30 (Thread starter):
and all the other fees you had to pay on the plane just to eat, drink, get a pillow, or get a blanket.

Didn't Southwest get rid of pillows and blankets? I think it was during H1N1. Did they bring them back?
 
COERJ145
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RE: Outrageous Fees From Delta Infuriate Me!

Sun Apr 18, 2010 4:01 am

Quoting Thumper (Reply 17):
I happen to like Delta, I would rather pay a little more ,choose my seat and know they are paying pilots and maintance people a fair wage. I don't like flying cheap airlines with $20,000 a year pilots and cheap maintance.

Southwest 737 pilots actually make more than Delta pilots on the 747. Southwest 737 captain(12+yrs seniority): 192K per year Delta 747 captain(12+years seniority): 175K per year... (Source: Airlinepilotcentral.com) Plus has Southwest had any fatal accidents that were maintainence related? No.
 
frmrCapCadet
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RE: Outrageous Fees From Delta Infuriate Me!

Sun Apr 18, 2010 4:03 am

Most major compainies practice these sorts of fees, I call it 'gotcha' pricing. You can avoid it. I bank at a Credit Union, shop at Costco, and fly WN when I can. It is of interest that they all pay their employees well. I have chosen to fly less internationally, there is a lot I have not done yet in the USA.
Buffet: the airline business...has eaten up capital...like..no other (business)
 
jetfuel
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RE: Outrageous Fees From Delta Infuriate Me!

Sun Apr 18, 2010 4:51 am

Quoting Thumper (Reply 17):
don't like flying cheap airlines with $20,000 a year pilots and cheap maintance.

Then dont ever fly on a legacy commuter flights. Southwest Pilots are often paid over what many legacy carrier Pilots are paid.
Where's the passion gone out of the airline industry? The smell of jetfuel and the romance of taking a flight....
 
heathrow
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RE: Outrageous Fees From Delta Infuriate Me!

Sun Apr 18, 2010 5:13 am

If you needed to make changes, you should have bought a full Y ticket. 150$ may be a bit steep, but if you need flexibility, you should buy Y. This isn't a "fault" of DL by any means. Be more sure of your travel plans!
 
peanuts
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RE: Outrageous Fees From Delta Infuriate Me!

Sun Apr 18, 2010 5:16 am

Quoting flaps30 (Thread starter):

Come on dude. Go on Craigslist, they have a special section for people like you and your rants.

You clearly found your place: WN
It works for some, not for all. Same with legacies.

You post rants about your bank, credit card, government, restaurants and retail stores as well? It's all the same. Nickle and diming is what makes profits. Badly needed profits. Customers have the choice to opt out on most of those "extras".

Do I hear a rant from you when you are in Europe trying to use the loo somewhere having to pay for it???  
 
chrisair
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RE: Outrageous Fees From Delta Infuriate Me!

Sun Apr 18, 2010 5:26 am

I was going to sit back and watch this thread for the highly amusing statements people make about legacies.

Quoting Thumper (Reply 17):
I don't like flying cheap airlines with $20,000 a year pilots and cheap maintance.

A WN 737 capt makes between $181 and $206/hr of flying. A DL 737 capt makes $154 to $168/hr of flying. A DL 777/744 capt tops out at $209/hr.

I'd hardly call their pilots cheap.

Quoting BMI727 (Reply 3):
I don't think I've ever changed a ticket.

You must not fly much, or for business. I fly every week, sometimes two or three different trips in a week. Things change. Meetings get cancelled or postponed or moved. I'll pay the fare difference, but to charge me to pay the fare difference is ridiculous, imo. I'm sure this will fall on deaf ears though....

Back to the corner to watch this unfold....and for the smart guy who will inevitably say "why do you hate DL?" I actually kind of like DL. I don't need to make them my primary carrier, but I've had a couple good experience with them this year.

[Edited 2010-04-17 22:27:57]
 
flaps30
Topic Author
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RE: Outrageous Fees From Delta Infuriate Me!

Sun Apr 18, 2010 5:34 am

Quoting heathrow (Reply 28):
If you needed to make changes, you should have bought a full Y ticket. 150$ may be a bit steep, but if you need flexibility, you should buy Y. This isn't a "fault" of DL by any means. Be more sure of your travel plans!

Well, if they didnt charge and arm and a leg for a Y ticket, than maybe I would have. The only way they will give you flexibility is if they charge a fortune for it.
every day is a good day to fly
 
Longhornmaniac
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RE: Outrageous Fees From Delta Infuriate Me!

Sun Apr 18, 2010 5:46 am

Quoting crosswinds21 (Reply 14):

Check and mate.   

flaps30, your attitude is childish, with all due respect.

Notice the difference between everyone else's attitude and tone and yours?

You're more than entitled to your opinion. If you don't like the legacies, then don't fly them. In giving WN your business, you're not only telling WN that you like what they're doing, but you're telling the legacies you don't like what they're doing. If enough people do it, then the airlines will change the game to match the demand from consumers.

As it stands right now, however, the legacies are bleeding money for a variety of reasons (and it has nothing to do with the addition of fees), and rather than raising the price of the ticket, they add all of these fees for services that cost them money to employ.

If you want to check a bag, that bag has a weight, which equals more fuel required for the plane, which requires more money spent for said fuel.

If you want a meal, it costs the airline money to buy that meal for you.

As mentioned by crossroads21 and others (BMI727), the ticket price in 2010 no longer reflects the value of the transportation. Due to heaps of reasons, including too much competition, poor management, and unrealistic consumer expectations, ticket prices have been driven downward to a point that the cost of providing the transportation to you exceeds the price of the ticket.

Rather than raising the price of the ticket to meet that cost, legacies have implemented service based fees which aren't mandatory, but rather reflect the value of the non-essential services, while helping the airlines keep their fares low and competitive (for fliers like you).

If you don't like the fee for checking a bag, don't do it!

If you don't want to buy food on board, buy it at the airport (for just as much, in all likelihood)!

It's somewhat ironic that, if you fly as much as you let on, you could have elite status on a legacy and avoid everything you're complaining about, and stand to gain even more (first class upgrades, priority check-in and seat assignments etc...).

Cheers,
Cameron
Cheers,
Cameron
 
BMI727
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RE: Outrageous Fees From Delta Infuriate Me!

Sun Apr 18, 2010 6:13 am

Quoting chrisair (Reply 21):
You must not fly much, or for business. I fly every week, sometimes two or three different trips in a week. Things change. Meetings get cancelled or postponed or moved. I'll pay the fare difference, but to charge me to pay the fare difference is ridiculous, imo. I'm sure this will fall on deaf ears though....

No, I don't travel on business, but if I did I would certainly make sure to check the change fees and unrestricted tickets.
Why do Aerospace Engineering students have to turn things in on time?
 
crosswinds21
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RE: Outrageous Fees From Delta Infuriate Me!

Sun Apr 18, 2010 6:43 am

Quoting chrisair (Reply 21):
You must not fly much, or for business. I fly every week, sometimes two or three different trips in a week. Things change. Meetings get cancelled or postponed or moved. I'll pay the fare difference, but to charge me to pay the fare difference is ridiculous, imo. I'm sure this will fall on deaf ears though....

Well...I travel for business sometimes. Our policy is usually to get non refundable tickets when we don't expect that our plans will get change and get refundable tickets otherwise. I've had to make changes to both types of tickets. An interesting, yet conveniently overlooked fact is that more often than not, if you buy a non refundable ticket, change it once (pay the change fee and the fare difference), then total amount paid is still less than the cost of a refundable ticket. So you still come out ahead.

And for what it's worth, despite the fact that people don't like change fees (I certainly don't like them), I think they make perfect sense. First of all, you ALWAYS pay the fare difference when you change a ticket, even if it's a refundable ticket, for obvious reasons. On AA for example, a typical market may have something like 5 levels of refundable fares. If you get the lowest one but then your plans change and the new desired flight doesn't have that fare class available, then you still obviously the fare difference.

The change fee, on the other hand, is a penalty for changing a non refundable ticket. I think that without this fee, the ticket in essence becomes "refundable." Because of the fact that tickets are good for a year and the fact that people fly so often these days, it's very likely that a non refundable ticket would get reused anyway and in this sense it would become no different than changing a flexible ticket. So like I said, that's why I think that the change fee makes perfect sense. Whether or not $150 is too high or not, that's a different matter.
 
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Aeroflot777
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RE: Outrageous Fees From Delta Infuriate Me!

Sun Apr 18, 2010 8:30 am

Quoting flaps30 (Reply 22):
Well, if they didnt charge and arm and a leg for a Y ticket, than maybe I would have. The only way they will give you flexibility is if they charge a fortune for it.

Oh no... they charge what air travel is *supposed* to cost. You should say thank you to them for even offering a $200 ticket in the first place. We are very spoiled nowadays. Air travel is expensive, your paying price is already heavily discounted.

Remember, you choose who you fly. If you like WN and their business model, much like a lot of people on here, by all means stick to them. It's your choice. Delta and Aeroflot have been my carriers of choice for 15 years in a row now. I've flown WN and hated it. It's all about opinion. Simply because you like WN doesn't mean everyone does. Delta Air Lines has treated me super well on over 400+ flights I've taken with them, and I will sure as hell fly them all the time. No doubt about it, and guess what if I need to change my flight, it's my fault, so I will go ahead and pay that 150$ fee, and keep them in business. That's what loyalty is.

Don't rant about absolutely ridiculous reasons. I'll laugh when WN starts caving in and charging for everything, including the rambling they do over the PA system.

Aeroflot777
 
atrude777
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RE: Outrageous Fees From Delta Infuriate Me!

Sun Apr 18, 2010 7:30 pm

Quoting PHXtoDCAtoMSP (Reply 15):

Didn't Southwest get rid of pillows and blankets? I think it was during H1N1. Did they bring them back?

They did not bring them back.

Alex
Good things come to those who wait, better things come to those who go AFTER it!
 
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mayor
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RE: Outrageous Fees From Delta Infuriate Me!

Mon Apr 19, 2010 12:03 am

quote=flaps30,reply=22]Well, if they didnt charge and arm and a leg for a Y ticket, than maybe I would have. The only way they will give you flexibility is if they charge a fortune for it.[/quote]


You're spoiled. Adjusted for inflation, ticket prices on comparable routes and miles aren't that much different than they were in the 30s, when it was a "luxury". The prices of new cars has climbed, comparably and yet I don't see the same amount of complaining about that. People just blithely put up their money and drive off the lot, drive to the airport and complain about the air fares. Sheesh!  
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