traindoc
Topic Author
Posts: 271
Joined: Thu Mar 06, 2008 11:35 am

CO And The Volcano

Mon Apr 19, 2010 11:50 pm

There are four of us travelling CO from SAT-IAH-EWR-MXP on 4/22. CO shows the EWR-MXP flight cancelled thru 4/20. However, LH is resuming almost all service from the USA to FRA and MUC today. IF LH can do it, whats going on with CO? Their web site has been a very poor source of information during this time. They seemed to have dropped the ball. I hope this is not their new approach to customer service under Jeff Smisek.

(BTW my wife and I are both Platinum Elites with CO, so we have put our money where our mouth is in regards to CO.)

Traindoc
 
tommy767
Posts: 4658
Joined: Sat Aug 09, 2003 12:18 pm

RE: CO And The Volcano

Mon Apr 19, 2010 11:57 pm

Quoting traindoc (Thread starter):
I hope this is not their new approach to customer service under Jeff Smisek.

I don't think it has anything to do with Jeff. It has to do with scheduling ops at EWR just being a total mess after the Volcano. I'd see if you can get there on another star alliance carrier: United, Lufthansa, Air Canada, Scandinavian etc. Any of these carriers have comparable, if not better service than CO across the atlantic.
"KEEP CLIMBING" -- DELTA
 
nws2002
Posts: 717
Joined: Wed Feb 13, 2008 11:04 pm

RE: CO And The Volcano

Tue Apr 20, 2010 12:15 am

Quoting tommy767 (Reply 1):
I don't think it has anything to do with Jeff. It has to do with scheduling ops at EWR just being a total mess after the Volcano.

+1, crews and aircraft are out of position all over the place. CO is trying to resume the normal schedule, but our high aircraft utilization rate is causing issues.

As a CO employee I will also admit that we are not the best at irregular ops. I'm sure there is someone working on making it better, but compared with airlines like AA we are not at the same level.
 
IAHFLYR
Posts: 3943
Joined: Sat Jun 25, 2005 12:56 am

RE: CO And The Volcano

Tue Apr 20, 2010 3:07 am

Quoting traindoc (Thread starter):
I hope this is not their new approach to customer service under Jeff Smisek.

Just get prepared, Jeffy is making changes they are not close to passenger friendly in terms of what the most frequent CO flying folk are used to finding on CO flights.

For example.....pay more for exit row seats...buy food in the economy cabin with your credit card.............................and the most recent act, no response to overhead bin charges!!!! Is this all related to the volcano eruption???/ I think NOT!
Any views shared are strictly my own and do not a represent those of any former employer.
 
codc10
Posts: 1760
Joined: Sat Jul 08, 2000 7:18 am

RE: CO And The Volcano

Tue Apr 20, 2010 3:19 am

Quoting IAHFLYR (Reply 3):
no response to overhead bin charges

Just because Jeff didn't kowtow to some useless political stunt by the loudmouth Chuck Schumer (who is no friend of Continental) doesn't mean that CO will be levying carry on charges any time soon.

In terms of fees and ancillary revenues, CO is a follower, not a leader. They will be a lot quicker to respond now than in years past, but it is highly unlikely that they will be the first movers on any new nickel-and-diming.
 
aznmadsci
Posts: 1643
Joined: Tue Dec 18, 2007 8:02 pm

RE: CO And The Volcano

Tue Apr 20, 2010 5:53 am

Quoting traindoc (Thread starter):
LH is resuming almost all service from the USA to FRA and MUC today. IF LH can do it, whats going on with CO? Their web site has been a very poor source of information during this time. They seemed to have dropped the ball.

LH has more to lose than CO. LH had to halt their entire operations, basically, while CO has to reshuffle their planes to get their European ops back in order as the rest of their ops has been functioning. Go to FlyerTalk if you want to complain about CO dropping the ball.
The journey of life is not based on the accomplishments, but the experience.
 
justloveplanes
Posts: 867
Joined: Thu Jul 08, 2004 5:38 am

RE: CO And The Volcano

Tue Apr 20, 2010 7:13 am

Quoting nws2002 (Reply 2):
As a CO employee I will also admit that we are not the best at irregular ops. I'm sure there is someone working on making it better, but compared with airlines like AA we are not at the same level.

Can't CO shift ops to the IAH and go to Southern Europe? Looks like they are wait and see at EWR.
 
ThePinnacleKid
Posts: 497
Joined: Wed Feb 23, 2005 9:47 am

RE: CO And The Volcano

Tue Apr 20, 2010 3:43 pm

Quoting justloveplanes (Reply 6):
Can't CO shift ops to the IAH and go to Southern Europe? Looks like they are wait and see at EWR.

A high volume of the European ops are 757's from EWR... as such they don't have the range to do IAH-Europe....
"Sonny, did we land? or were we shot down?"

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