flyiguy
Posts: 886
Joined: Mon Feb 23, 2004 2:21 pm

Who Flies The Friendliest Skies?

Wed Apr 21, 2010 1:20 pm

AOL's Mystery Flyer goes undercover to find the friendliest flight attendants and the most helpful service. Follow her journey on Twitter.

No hot food, no pillows and blankets, and on some flights, no complimentary water. What's left? The one thing that can turn a long, meal-less coach flight from an ordeal to a joyride is...friendliness: helpful airline personnel and flight attendants with a positive attitude.

Over the next few weeks, I'll be traveling coast-to-coast on ten of our country's busiest airlines as AOL's Mystery Flyer. And I'll be looking to answer one really important question:

The airlines I will be flying are:

1. United Airlines
2. Continental Airlines
3. Delta Airlines
4. Southwest Airlines
5. JetBlue
6. AirTran
7. American Airlines
8. US Airways
9. Alaska Airlines
10. Spirit Airlines

http://news.travel.aol.com/2010/04/2...friendliest-skies/?ncid=webmaildl4

So who will get the best review ???
The opinions I post are of mine and mine alone, not of the airline I work for.
 
mogandoCI
Posts: 1247
Joined: Thu Jun 04, 2009 2:39 pm

RE: Who Flies The Friendliest Skies?

Wed Apr 21, 2010 1:30 pm

jetblue's staff is cheerful, fun, and friendly. VX is a close second.

with AA and UA, u kinda have to be flying F/J to get excellent service.

i always feel bad for the staff of US - they have to smile and remain friendly even though the unions absolutely can't get along with the boss.
 
MH017
Posts: 1473
Joined: Tue Apr 26, 2005 4:17 am

RE: Who Flies The Friendliest Skies?

Wed Apr 21, 2010 1:41 pm

I had some really helpful and good F/A's during my recent ORD-IAH-SJU-EWR-ORD flights...

Never flew on AS, but heard good things about them too...
don't throw away tomorrow !
 
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kgaiflyer
Posts: 2568
Joined: Sat Jul 19, 2008 3:22 am

RE: Who Flies The Friendliest Skies?

Wed Apr 21, 2010 2:00 pm

You might want to add XE and ZW to your list. Some of those ladies running the whole show
on short-haul CRJ-200 and ERJ-145 flights do amazing work.

And a shout-out to the FAs doing SFO-BOS on UA -- that is one long, long, endless flight.
 
FCAFLYBOY
Posts: 560
Joined: Sun Nov 05, 2006 5:03 am

RE: Who Flies The Friendliest Skies?

Wed Apr 21, 2010 2:05 pm

Quoting kgaiflyer (Reply 3):
And a shout-out to the FAs doing SFO-BOS on UA -- that is one long, long, endless flight.

Rubbish try doing LGW-BJL, or even worse LGW-YYZ return, off duty outbound, work inbound, no night stop
= hell on earth.

Having said that, SFO-BOS is long, kind of like LGW-SSH which alot of airlines in the UK do, not nice.
 
 
fca767
Posts: 1294
Joined: Sat Nov 25, 2006 7:29 pm

RE: Who Flies The Friendliest Skies?

Wed Apr 21, 2010 2:06 pm

Being from UK, travelled on USair,Delta,American I think I'll go for Southwest or Jetblue as someone else said  
 
sw733
Posts: 5298
Joined: Wed Feb 25, 2004 6:19 am

RE: Who Flies The Friendliest Skies?

Wed Apr 21, 2010 2:11 pm

In my experience, it's definitely Southwest. I have not flown JetBlue though, but have flown all of the others. In my experience, US Airways, United and Spirit are the worst.
 
tharanga
Posts: 426
Joined: Fri Apr 10, 2009 3:29 am

RE: Who Flies The Friendliest Skies?

Wed Apr 21, 2010 2:12 pm

You'd have to fly each airline dozens of times, in order to get a fair sample. And the regional affiliates, too. Not every airline's F/As are all equally friendly, and not all of them have good days everyday.
 
sq_ek_freak
Posts: 1179
Joined: Fri Dec 15, 2000 4:48 pm

RE: Who Flies The Friendliest Skies?

Wed Apr 21, 2010 2:13 pm

Surprised VX isn't on the list....?
Keep Discovering
 
hnl-jack
Posts: 251
Joined: Wed Mar 14, 2001 10:34 pm

RE: Who Flies The Friendliest Skies?

Wed Apr 21, 2010 2:35 pm

Quoting FlyIGuy (Thread starter):
AOL's Mystery Flyer goes undercover to find the friendliest flight attendants and the most helpful service. Follow her journey on Twitter.

No hot food, no pillows and blankets, and on some flights, no complimentary water. What's left? The one thing that can turn a long, meal-less coach flight from an ordeal to a joyride is...friendliness: helpful airline personnel and flight attendants with a positive attitude.

Over the next few weeks, I'll be traveling coast-to-coast on ten of our country's busiest airlines as AOL's Mystery Flyer. And I'll be looking to answer one really important question:

The airlines I will be flying are:

1. United Airlines
2. Continental Airlines
3. Delta Airlines
4. Southwest Airlines
5. JetBlue
6. AirTran
7. American Airlines
8. US Airways
9. Alaska Airlines
10. Spirit Airlines

It is unfortunate that HA isn't on the list. Their FA's are amongst the most consistent and caring of the U.S. domestic carriers.
 
PGNCS
Posts: 2249
Joined: Sun Apr 15, 2007 5:07 am

RE: Who Flies The Friendliest Skies?

Wed Apr 21, 2010 2:51 pm

Quoting tharanga (Reply 7):
You'd have to fly each airline dozens of times, in order to get a fair sample. And the regional affiliates, too. Not every airline's F/As are all equally friendly, and not all of them have good days everyday.

Exactly right. This bit has no validity. One person's subjective experiences in a flight or two doesn't paint a remotely accurate picture of reality.
 
Viscount724
Posts: 18858
Joined: Thu Oct 12, 2006 7:32 pm

RE: Who Flies The Friendliest Skies?

Wed Apr 21, 2010 9:49 pm

Quoting PGNCS (Reply 10):
Quoting tharanga (Reply 7):
You'd have to fly each airline dozens of times, in order to get a fair sample. And the regional affiliates, too. Not every airline's F/As are all equally friendly, and not all of them have good days everyday.

Exactly right. This bit has no validity. One person's subjective experiences in a flight or two doesn't paint a remotely accurate picture of reality.

Agree. It's almost impossible to obtain any kind of statistically-meaningful data based on one flight. I've had good and bad flights on every airline I've flown on. That's true for any service industry where you're dealing with human beings rather than machines.
 
dc9northwest
Posts: 2142
Joined: Sun Feb 04, 2007 5:33 am

RE: Who Flies The Friendliest Skies?

Thu Apr 22, 2010 1:18 am

Spirit. Spirit will definitely get the best reviews.

They're amazing. Everyone raves about them lately.
 
fbgdavidson
Posts: 3563
Joined: Thu Oct 14, 2004 6:25 am

RE: Who Flies The Friendliest Skies?

Thu Apr 22, 2010 2:32 am

Quoting tharanga (Reply 7):
You'd have to fly each airline dozens of times, in order to get a fair sample. And the regional affiliates, too. Not every airline's F/As are all equally friendly, and not all of them have good days everyday.

Exactly. Also depending upon your perspective you might find different results. I find BA's staff generally professional but know others that find that approach stuffy. The same way my father found VS's staff to be rather informal and unprofessional others find it friendly.
"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
 
charliefoxtrot
Posts: 1
Joined: Thu Apr 22, 2010 3:13 am

RE: Who Flies The Friendliest Skies?

Thu Apr 22, 2010 3:22 am

VX, B6, CO, WN and... (personal experience) once you make it to the cabin, NK FA's are quite friendly.
 
Pe@rson
Posts: 16001
Joined: Sat Jan 13, 2001 6:29 pm

RE: Who Flies The Friendliest Skies?

Thu Apr 22, 2010 11:11 am

Quoting SQ_EK_freak (Reply 8):
Surprised VX isn't on the list....?

Me too! I had terrific experiences on it.
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
 
signol
Posts: 2652
Joined: Tue Oct 30, 2007 5:18 pm

RE: Who Flies The Friendliest Skies?

Thu Apr 22, 2010 12:24 pm

Quoting Pe@rson (Reply 15):

If this is to make news, the cynic in me says that's why they're not testing Virgin America. Everything nice does not make good TV (or blog rant, or whatever...)

signol
Flights booked: NWI-AMS-JNB-DUR, JNB-AMS-NWI

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