I was hoping for some concrete answers on this forum, as the internet did not give me what I was looking for.
About a week ago, my 9W flight into LHR was delayed by 50 minutes, arriving at roughly 0735 local time (STD: 0645) [nothing to do with the volcano, it was due to late departure from BOM]. Despite travelling J, my bags were one of the last to come of the carousel, exactly 95 minutes after touchdown. I had a train to catch from Kings Cross at 1005 hours, tickets for which had been booked previously. If my flight had landed on time, it would given me three hours and twenty minutes to reach Kings Cross. I managed to leave Heathrow at 0910 hours and reached Kings Cross at 1010 hours - I took the tube from Terminal 4 to Heathrow.
Consequently, I missed my train and had to buy a new ticket costing GBP 82.
I mailed the airline asking for a reimbursement of this amount, as it was purely their fault. I was fobbed off with 1000 miles credited to my FF account (not even enough for an upgrade on their shortest flight with J) and refusal to pay anything.
What are my rights in this situation? Do the EU regulations allow me to claim any sort of compensation or was the delay too short? Is it legally possible for me to claim the money from the airline?
Many thanks in advance.