anshuk
Posts: 93
Joined: Sun Feb 08, 2009 9:05 am

Delays: Passenger Rights? (EU)

Thu Apr 29, 2010 1:51 pm

Hey everybody,

I was hoping for some concrete answers on this forum, as the internet did not give me what I was looking for.

About a week ago, my 9W flight into LHR was delayed by 50 minutes, arriving at roughly 0735 local time (STD: 0645) [nothing to do with the volcano, it was due to late departure from BOM]. Despite travelling J, my bags were one of the last to come of the carousel, exactly 95 minutes after touchdown. I had a train to catch from Kings Cross at 1005 hours, tickets for which had been booked previously. If my flight had landed on time, it would given me three hours and twenty minutes to reach Kings Cross. I managed to leave Heathrow at 0910 hours and reached Kings Cross at 1010 hours - I took the tube from Terminal 4 to Heathrow.

Consequently, I missed my train and had to buy a new ticket costing GBP 82.

I mailed the airline asking for a reimbursement of this amount, as it was purely their fault. I was fobbed off with 1000 miles credited to my FF account (not even enough for an upgrade on their shortest flight with J) and refusal to pay anything.

What are my rights in this situation? Do the EU regulations allow me to claim any sort of compensation or was the delay too short? Is it legally possible for me to claim the money from the airline?

Many thanks in advance.  
 
LondonCity
Posts: 964
Joined: Wed Nov 19, 2008 12:57 pm

RE: Delays: Passenger Rights? (EU)

Thu Apr 29, 2010 1:59 pm

Quoting Anshuk (Thread starter):
What are my rights in this situation? Do the EU regulations allow me to claim any sort of compensation or was the delay too short? Is it legally possible for me to claim the money from the airline?

To the best of my knowledge, there are no EU rules covering passenger rights in a case like this. Check with the AUC's website for the list of EU rules governing passenger compensation.

Personally I would never book a restricted rail ticket to meet a long-haul flight connection unless I were to allow more time than this. There are so many variables which can affect flight performance on a long distance routing from Asia.

You did not say to which UK city you were travelling to from Kings Cross. If bound for say, Yorkshire or the Northeast then wouldn't it have been better to have flown from Bombay to, say, Manchester, Leeds or Newcastle via a hub in mainland Europe ?
 
anshuk
Posts: 93
Joined: Sun Feb 08, 2009 9:05 am

RE: Delays: Passenger Rights? (EU)

Thu Apr 29, 2010 2:03 pm

Quoting LondonCity (Reply 1):

You did not say to which UK city you were travelling to from Kings Cross. If bound for say, Yorkshire or the Northeast then wouldn't it have been better to have flown from Bombay to, say, Manchester, Leeds or Newcastle via a hub in mainland Europe ?

I was traveling to Leeds, in fact. My origin was BLR. I have several options to fly to LBA/MAN from BLR but generally fly 9W due to my FF status with them. If not 9W, I fly EK whilst still earning points on the 9W programme.

Thank you for your quick reply!  
 
LondonCity
Posts: 964
Joined: Wed Nov 19, 2008 12:57 pm

RE: Delays: Passenger Rights? (EU)

Thu Apr 29, 2010 2:32 pm

Pleased to be of help. In future it might be better to buy a flexible "Saver" ticket in case of flight disruption. You will find all the EU passenger rights published on the AUC site:

http://www.auc.org.uk/
 
PlymSpotter
Posts: 9986
Joined: Thu Jun 17, 2004 7:32 am

RE: Delays: Passenger Rights? (EU)

Thu Apr 29, 2010 4:10 pm

Can you reclaim this on your insurance? I may be worth checking, but I expect the excess will negate anything.

In your situation I would have taken the Heathrow Express into Paddington to save time, and skipped a large proportion of the slower tube. Yes it's more expensive, but it would still have been cheaper than missing the train and buying a new ticket.


Dan  
...love is just a camouflage for what resembles rage again...
 
debonair
Posts: 2666
Joined: Sat Jan 03, 2004 10:50 pm

RE: Delays: Passenger Rights? (EU)

Fri Apr 30, 2010 8:35 am

Quoting LondonCity (Reply 1):
To the best of my knowledge, there are no EU rules covering passenger rights in a case like this. Check with the AUC's website for the list of EU rules governing passenger compensation.

And on top of that, EU Passenger Rights are only valid for flights INTO Europe from outside the EU on European carriers...

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