I'm being charged a fee by EgyptAir that I believe I really shouldn't be paying. It's not a lot of money, I know, but still I feel that it is unwarranted and I shouldn't just accept this. I'm kind of out of options here, just wanted to ask for your opinion:
I booked an Alexandria-Cairo flight on egyptair.com a couple of months ago in business class.
A couple of weeks before the flight EgyptAir decided to cancel the flight. They sent me an email that I'm rebooked on a 7:30 AM departure; the original flight was at 6:05 PM, a difference of almost 12 hours. No other option is available, they no longer had ANY other flight than that one 7:30 AM departure. I only had a couple of days in Egypt and taking this "alternative" flight was not an option to me, so I canceled it, at least knowing that I had a business class fare.
So after about a month they returned the fare to my credit card, minus a $9.55 fee. When I asked them about the fee, they replied it is because I noshowed. I answered I did NOT noshow, I actually canceled more than a week before departure. So they replied, that fee is the cancel fee. So I kindly asked them to refund me the full amount. They never replied.
Hello?? I held a refundable business class ticket. I did not intend to cancel, THEY canceled my original itinerary, moved my departure time almost 12 hours, and expected me to be happy with this on a 30 min flight that has plenty of competition by train and bus. What about business travelers between those two cities? Do they just move their meetings by 12 hours every time EgyptAir does something like this or what?
I got the impression in that country that pretty much everybody is trying to screw you for your money, but this is going too far, this is a Star Alliance carrier where I expect some standards. At least that they should at least reply to my answer email and not just wait till I forget about it.
All the things you probably hate about travelling are warm reminders that I'm home