crownvic
Topic Author
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Unaccompanied Minor Left At Airport Overnight!

Mon Aug 09, 2010 1:02 am

I was kind of shocked at this story and then it got me to wondering...My daughters 16 year old friend was travelling from the Northeast to Orlando 2 days ago, and the flight was cancelled due to a mechanical..It was the last flight out for the day and arrangements were made for passengers to be put up overnight at area hotels...She was included in the arrangements until they found out she was under 18...The airline would not put her up and apologized and said that all she could do was sleep in the airport....My question, is this normal??? what happens if an unaccompanied minor 10 years old for example is left in a similar situation...who watches over them overnight?????
 
747m8te
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RE: Unaccompanied Minor Left At Airport Overnight!

Mon Aug 09, 2010 1:59 am

Quoting crownvic (Thread starter):
My question, is this normal??? what happens if an unaccompanied minor 10 years old for example is left in a similar situation...who watches over them overnight?????

Well I know alot of airlines have a policy with unaccompanied minors that the parents or guardians dropping the UM off at the airport must remain at the terminal untill the aircraft has departed, so in the event that a flight is cancelled their parent/guardian still takes care of them till the next available flight. And for this reason, many airlines don't allow UMs to be booked on connecting flights, rather only single sectors.

Otherwise, airline staff remain with the UMs at the airport untill the next flight, or untill a parent or guardian can collect them.
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toltommy
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RE: Unaccompanied Minor Left At Airport Overnight!

Mon Aug 09, 2010 2:10 am

I'm calling BS. Name the airline. Name the flight and city pairs.
 
Elevated
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RE: Unaccompanied Minor Left At Airport Overnight!

Mon Aug 09, 2010 2:12 am

Quoting 747m8te (Reply 1):
Well I know alot of airlines have a policy with unaccompanied minors that the parents or guardians dropping the UM off at the airport must remain at the terminal untill the aircraft has departed, so in the event that a flight is cancelled their parent/guardian still takes care of them till the next available flight. And for this reason, many airlines don't allow UMs to be booked on connecting flights, rather only single sectors.

My airline practices this for UMs. It's also in the 'Contract of Carriage."
 
tlhgator
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RE: Unaccompanied Minor Left At Airport Overnight!

Mon Aug 09, 2010 2:18 am

Quoting crownvic (Thread starter):
...My daughters 16 year old friend was travelling from the Northeast to Orlando 2 days ago

Not sure about other airlines, but I think this is an across the board policy for most, they are only consider unaccompanied minors up until 15 years old even though it's not required for an escort.
Since she's 16 and not consider UMNR, she would be treated like an adult passenger and hotel arrangements made for the most part, but I just can't see an airline making a 16 year old sleep in the airport by themselves some sort of arrangement most have been made...

Quoting TOLtommy (Reply 2):
I'm calling BS. Name the airline. Name the flight and city pairs.

  
 
DLPMMM
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RE: Unaccompanied Minor Left At Airport Overnight!

Mon Aug 09, 2010 2:20 am

An airline would be too liable if anything happened to a minor in a hotel room paid for by the airline.

I have heard of registered unaccompanied minors being taken to hotels by airline staff members who stayed with the minor at the hotel.
 
Prinair
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RE: Unaccompanied Minor Left At Airport Overnight!

Mon Aug 09, 2010 2:28 am

Most airlines will not accept UMNR on the last connecting flight of the day for reasons like this one. I have had to spend the night at an airport with an UMNR before due to mechanical and also because the persons picking up the child have been delayed in showing up. It is very sad and usually very stressful on the child.

I do believe we are not getting all the facts on this story.
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jetfuel
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RE: Unaccompanied Minor Left At Airport Overnight!

Mon Aug 09, 2010 2:29 am

The airline would have telephoned the parents. Simple
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MSYtristar
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RE: Unaccompanied Minor Left At Airport Overnight!

Mon Aug 09, 2010 2:30 am

Quoting DLPMMM (Reply 5):
I have heard of registered unaccompanied minors being taken to hotels by airline staff members who stayed with the minor at the hotel.

That was policy at both Vanguard and Frontier when I worked for those airlines...pretty sure it was the same with AirTran, as well.
 
usflyer msp
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RE: Unaccompanied Minor Left At Airport Overnight!

Mon Aug 09, 2010 4:01 am

Quoting crownvic (Thread starter):
My question, is this normal??? what happens if an unaccompanied minor 10 years old for example is left in a similar situation...who watches over them overnight?????

When i worked for a major airline this was the policy for pax 15-18 that had not paid for the UMNR service. The hotels will not allow anyone under 18 to checkin without a guardian and the family did not pay for airline staff to accompany them so the pax are basically on their own. pax that paid for the UMNR service were either taken home by airlines staff or accompanied to a hotel room by same-gender airline staff.
 
FlyASAGuy2005
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RE: Unaccompanied Minor Left At Airport Overnight!

Mon Aug 09, 2010 5:14 am

Sounds pretty strange. I was flying home to Atlanta from Boston, around 2005 (was 16 at the time) and thunderstorms rolled through the area. I was booked on the second to last flight and that was cancelled and the last flight for the evening was an ATL-BOS-ATL turn and the a/c never made it to Boston. We lucked out because the plane broke down in Atlantla so the cancellation was billed due to MTC and not weather. Everyone as given 2 $7 vouchers for dinner and breakfast the next day, and hotel vouchers. I was included and they didn't bat an eye.

[Edited 2010-08-08 22:15:59]
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iairallie
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RE: Unaccompanied Minor Left At Airport Overnight!

Mon Aug 09, 2010 8:55 am

A child is only officially considered an UNMR if the parents paid the fees. 15 is usually the cut off for UNMR's.

There are liablity issues with putting a minor in a hotel alone.

Most if not all hotels will not accept minors as guests without adult guardians.

If the parents did not pay the fee then they did not pay for an airline employee to care for them or act as a guardian at the hotel.
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lhr380
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RE: Unaccompanied Minor Left At Airport Overnight!

Mon Aug 09, 2010 10:18 am

Quoting crownvic (Thread starter):
My daughters 16 year old friend was travelling from the Northeast to Orlando 2 days ago, and the flight was cancelled due to a mechanical

1. Where were the people that dropped her off, if the UM fee was paid, the people that dropped her off had to stay until the plane goes.

I think the thread title needs to be changed, I don't think this passenger was a UM!
(The views on this site are my own and no one elses)
 
Yellowstone
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RE: Unaccompanied Minor Left At Airport Overnight!

Mon Aug 09, 2010 2:56 pm

Quoting LHR380 (Reply 12):
I think the thread title needs to be changed, I don't think this passenger was a UM!

It's a bit confusing, yes. She was unaccompanied, and a minor, but not an Unaccompanied Minor.
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lhr380
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RE: Unaccompanied Minor Left At Airport Overnight!

Mon Aug 09, 2010 6:59 pm

Quoting Yellowstone (Reply 13):
It's a bit confusing, yes. She was unaccompanied, and a minor, but not an Unaccompanied Minor.

At the airline I work for, a 16 year old is classed as an Adult.
(The views on this site are my own and no one elses)
 
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Web500sjc
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RE: Unaccompanied Minor Left At Airport Overnight!

Mon Aug 09, 2010 7:27 pm

i belive you can pay for the UM service on US airlines until you turn 18- but it is not required until after you turn 15- also i dont think you can not be a (paid for) UM on the last flight of the day.
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SNLH
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RE: Unaccompanied Minor Left At Airport Overnight!

Mon Aug 09, 2010 8:35 pm

In Europe the most common rule is that children traveling alone are classified as UM from the age of 5 until the age of 12 and thus are obliged to make use of the UM service.
"Children" from the age of 12 till 18 can also use the UM service of the airline on request of the parents.
Some exceptions are in place e.g. BA requires italian children traveling alone to make use of their UM service up to the age of 14 because of some national law in Italy.

Also if the child between 5 and 12 is accompanied by someone older than 12 the UM service is not mandatory.
"Children" between 12 and 18 sometimes get the remark of Young Passenger so that staff can take this into account.
 
crownvic
Topic Author
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RE: Unaccompanied Minor Left At Airport Overnight!

Mon Aug 09, 2010 8:43 pm

Okay I have an update with more information....the flight was a US Airways flight from LGA to MCO with a stopover in Charlotte...Due to thunderstorms the flight was diverted to (the mother believes Charleston but wasnt sure)...after several hours on the ground the flight was then redirected back to Charlotte..Because of the late arrival time of 11:40 pm there were no more flights out to MCO..The hotel was offered as previously mentioned and then declined due to her age..US Airways was in contact with the parents and offered to have a female employee stay in the hotel room as an escort, however the 16 year old girl said no and did not want to sleep in a room with a stranger....As a result she was offered a cot in the US Airways employee lounge which she and two other minors from other flights accepted...At 4:00 am. they were moved to an office where they sat until the gate area opened up and then departed at about 9:30 a.m for MCO...Meal vouchers were provided by the airline and the airline was in contact the entire time witht the parents.....thats how it went down...I dont see the airline doing anything wrong and it was handled as best as it could for the situation....
 
Sarallopez
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Re: Unaccompanied Minor Left At Airport Overnight!

Sun Jul 10, 2016 4:51 am

Ok so I know this was written a long time ago but my friend and I were on a missions trip in Mexico and we are both 17 and I am about to turn 18 well our flight got cancelled because of weather and we went up to get a new flight and get a hotel and we were told that we had to actually be 19 in Texas to get a hotel room. We called our parents, we asked if they could reserve the hotel room. NO, NO, NO. They told us we had to sleep in an unaccompanied minors room so here we are having just traveled across the country, having to sleep in a giant room with other people and a lady watching us. Our flight isn't until 10 but the lady in the room informed us that we would have to be out of the room at 6. So 4 hours of roaming an airport. While it absolutely sucks that we have to do this cause we are so old, I can't even imagine a young child having to do this. I am so scared and can't sleep. I realize they are trying to be helpful but you would think we could handle being in a hotel room, esp. With our parents permission.

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