I've never flown this product before, but may have to for convenience reasons in the near future. I'm used to the J class offings of SIA, NZ and QF.
From what I can see, KLMs product looks well below par. Seats that don't go to 180 degrees, smallish IFE, a 2-3-2 config in a 777..... well below what one has come to expect from a Business Class product. Are my impressions correct? - or do they somehow manage to provide a good experience in other ways?
If not, I think I'll forgoe the convenience factor, and fly SIA.
[Edited 2010-08-10 19:37:22]