rjsampson
Posts: 81
Joined: Sat Jul 31, 2010 12:00 am

Question For Frequent Delta Travelers/DL Employees

Fri Aug 20, 2010 8:32 am

So having family in Atlanta, I fly Delta very often. And what I'm wondering this, for fellow frequent travelers/Delta employees:

It's kind of trite, but here goes: The Delta IFE has that trivia game where you play against other passengers (and anyone who's played it knows that some of those questions are mercilessly impossible).

But anyway, what's up with those touch screens?? Just entering your name correctly is a chore, and the when the touch screen end selecting the wrong answer (that you didn't touch), or when it doesn't respond quickly enough when you keep furiously tapping it (it's a timed game where response time is just as critical to winning as knowing the right answer) .

So the first question: Am I the only one that is frustrated by this?!    Clearly Delta purchased the cheapest possible IFE touchscreen technology they could find. And the second question is: Does anyone know the approximate per-unit cost that Delta might have paid for the IFE screens? Because given the current status of technology, I'm sure higher quality touchscreen technology couldn't possibly be that much more expensive!
 
srbmod
Posts: 15446
Joined: Tue Mar 20, 2001 1:32 pm

RE: Question For Frequent Delta Travelers/DL Emplo

Sat Aug 21, 2010 11:56 am

I noticed how bad the screens have gotten when I flew ATL-LAS-ATL back in June. Besides the issues with the sensitivity of the touchscreens, at times the colors are off and they're also having LCD image persistence issues as well.
 
JKJ777
Posts: 207
Joined: Thu Aug 02, 2007 1:47 pm

RE: Question For Frequent Delta Travelers/DL Emplo

Sat Aug 21, 2010 8:11 pm

Maybe it has something to do with the force in which so many people feel is required to enter their selection on to the screen. As a very frequent traveler from LAX to ATL and JFK, I cannot even begin to tell you the number of times that I have had to ask the person behind me or have the flight attendant to ask them to not hit the screen so hard. People feel that they need to use their finger or entire fist to push hard on the screen. I have had minimal to no trouble with the screens. It only requires a very light touch and just the very tip of your finger can allow you to complete your selection. I have even used the tip of my pin to great success. I am so happy now that the biz elite aircraft are used on most of my flights. It is much nicer having your own tv knowing that the person behind you is not punching the back of your head.

My guess is that it is as much user error as anything. I personally have had no problems with them.

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