Please note that this is not an Iberia bashing topic, but I'm rather bringing Iberia as an example and not as the subject of this discussion.
A few months ago I was in Spain, and I had to fly from Almeria to Valencia, and much to my dismay I had to change planes in MAD. All in all, I had one hour to change planes in MAD.
To make a long story short, my flight from Almeria to MAD was 3 hours late (!!!!!), and no one uttered a word.When we asked a lady from Iberiawhat the problem was and if she had an idea when the flight was leaving, we go a shrug, not a word. And this has been my experience with Iberia almost always.
Now to the point. I can understand that flights may be late, and it can happen to the best of airlines, but the difference between leaving the passenger in the dark and keeping him in the loop is so short. The lady could have kept us informed, and by that keep us less anxious....and by that provide a better service. Why is it not done, is beyond me.
BTW, I made my flight to VLC as it was also very delayed.....and we were unaware of the delay......