Not happy. Continental management has been more successful and customer oriented. UA
talks a lot, but delivers little. As a consequence of this merger, there will be far more top tier elite members and no additional seats per plane for upgrade. On my last trip, there were 3 seats in First remaining and 40 elites on standby for them.
Over the past 8 years, UA
leveraged their poor financial health to cut pay and benefits to employees while passing along the savings to the customers. While that might sound great, the customer now pays for baggage and food as well as upgrade to legitimate coach legroom. Most regular travelers would prefer to pay a realistic fare for full service and professional crews both on the ground and in the air.
While the management positions now place the CO
CEO at the top of the combined operation, he only recently took over the post at CO
and all he has proven to the customers is that he can orchestrate a merger.