jlk
Topic Author
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CX Price Drop After Booking. Refund Possible?

Tue Jan 25, 2011 6:53 am

I booked a ticket for 2 passengers on CX's website and after two weeks, the price dropped by $100. Is there a possibility CX will adjust the fare if I call them?
 
BlueSky1976
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CX Price Drop After Booking. Refund Possible?

Tue Jan 25, 2011 7:16 am

Not if the airfare is already ticketed.
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The777Man
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CX Price Drop After Booking. Refund Possible?

Tue Jan 25, 2011 9:00 am

Quoting jlk (Thread starter):
I booked a ticket for 2 passengers on CX's website and after two weeks, the price dropped by $100. Is there a possibility CX will adjust the fare if I call them?

Yes, if ticketed in the USA, most carriers offer guaranteed airfare so if the fare is lower for the exaxt same itinerary, you will get a travel voucher for the difference. You need to call CX to process this and to make sure they offer this.

The777Man
Boeing 777s flown: UA, TG, KE, BA, CX, NH, JD, JL, CZ, SQ, EK, NG, CO, AF, SV, KU, DL, AA, MH, OZ, CA, MS, SU, LY, RG, PE, AZ, KL, VN, PK, EY, NZ, AM, BR, AC, DT, UU, OS, AI, 9W, KQ, QR, VA, JJ, ET, TK, PR, BG, T5, CI, MU and LX.. Further to fly.. LH 777
 
lhr380
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CX Price Drop After Booking. Refund Possible?

Tue Jan 25, 2011 9:12 am

Quoting The777Man (Reply 2):

I'm confused. So if I booked a flight, and 2 weeks later the fare dropped. I could call and get the difference back? That seems a little odd.
(The views on this site are my own and no one elses)
 
The777Man
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CX Price Drop After Booking. Refund Possible?

Tue Jan 25, 2011 9:45 am

Quoting lhr380 (Reply 3):
I'm confused. So if I booked a flight, and 2 weeks later the fare dropped. I could call and get the difference back? That seems a little odd.

That/s correct, if sold on a US website with a carrier that offers guaranteed airfare.

The777Man
Boeing 777s flown: UA, TG, KE, BA, CX, NH, JD, JL, CZ, SQ, EK, NG, CO, AF, SV, KU, DL, AA, MH, OZ, CA, MS, SU, LY, RG, PE, AZ, KL, VN, PK, EY, NZ, AM, BR, AC, DT, UU, OS, AI, 9W, KQ, QR, VA, JJ, ET, TK, PR, BG, T5, CI, MU and LX.. Further to fly.. LH 777
 
cloudyapple
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CX Price Drop After Booking. Refund Possible?

Tue Jan 25, 2011 10:34 am

Quoting The777Man (Reply 4):
That/s correct, if sold on a US website with a carrier that offers guaranteed airfare.

It's offered unless it's not offered. What an answer.
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qfflyer
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RE: CX Price Drop After Booking. Refund Possible?

Tue Jan 25, 2011 11:03 am

Quoting jlk (Thread starter):
I booked a ticket for 2 passengers on CX's website and after two weeks, the price dropped by $100. Is there a possibility CX will adjust the fare if I call them?

If the fare increased after 2 weeks and CX called you to pay extra, would you?
 
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downtown273
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RE: CX Price Drop After Booking. Refund Possible?

Tue Jan 25, 2011 11:17 am

Quoting The777Man (Reply 2):
Quoting jlk (Thread starter):
I booked a ticket for 2 passengers on CX's website and after two weeks, the price dropped by $100. Is there a possibility CX will adjust the fare if I call them?

Yes, if ticketed in the USA, most carriers offer guaranteed airfare so if the fare is lower for the exaxt same itinerary, you will get a travel voucher for the difference. You need to call CX to process this and to make sure they offer this.

I thought most of the times the 'low fare guarantee' was that you wouldn't get that flight or alternative flight (with similar timing) cheaper in any other website or travel agency at that given point, but not that it'd guarantee the lowest fare between the purchase date and the flight date.
 
rutankrd
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RE: CX Price Drop After Booking. Refund Possible?

Tue Jan 25, 2011 12:14 pm

By the time you cancel your existing ticket pay cancelation charges (If terms allow this !), re-book and pay for new tickets would you still make a saving ?

those charges could well add up to several tens of dollars at the very least !
 
citationjet
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RE: CX Price Drop After Booking. Refund Possible?

Tue Jan 25, 2011 12:21 pm

Quoting The777Man (Reply 2):
Yes, if ticketed in the USA, most carriers offer guaranteed airfare so if the fare is lower for the exaxt same itinerary, you will get a travel voucher for the difference.
Quoting The777Man (Reply 4):
That/s correct, if sold on a US website with a carrier that offers guaranteed airfare.

That is correct. A couple of years ago I purchased 2 tickets to Europe on UA/SAS. The fare dropped over $500 pp a few months after booking. We got travel vouchers good for a year on UA for the difference (minus the UA service fee). A good travel agent would know how to do the process. We used the vouchers to purchase a ticket to OGG the next year on UA.
Boeing Flown: 701,702,703;717;720;721,722;731,732,733,734,735,737,738,739;741,742,743,744,747SP;752,753;762,763;772,773.
 
AirNZ
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RE: CX Price Drop After Booking. Refund Possible?

Tue Jan 25, 2011 12:33 pm

Quoting The777Man (Reply 2):
Yes, if ticketed in the USA, most carriers offer guaranteed airfare so if the fare is lower for the exaxt same itinerary, you will get a travel voucher for the difference
Quoting The777Man (Reply 4):
That/s correct, if sold on a US website with a carrier that offers guaranteed airfare.

No, that's not necessarily correct at all and your two answers are completely contradictory. Which one are you claiming is 'correct'?

Quoting jlk (Thread starter):
I booked a ticket for 2 passengers on CX's website and after two weeks, the price dropped by $100. Is there a possibility CX will adjust the fare if I call them?

Out of curiosity......if the fare had rose by $100 would you offer to pay the increase?
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TreeHillRavens
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RE: CX Price Drop After Booking. Refund Possible?

Tue Jan 25, 2011 12:56 pm

As far as i am concerned, no refund is possible for such case. The reason why the air fare dropped a few weeks after you bought your ticket is probably because some previously already ticketed tickets were either canceled or changed to some other dates. Hence the air fare difference.
 
sandyb123
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RE: CX Price Drop After Booking. Refund Possible?

Tue Jan 25, 2011 12:57 pm

Quoting jlk (Thread starter):
Is there a possibility CX will adjust the fare if I call them?

Have you called them? Easy way to find out.

Sandyb123
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citationjet
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RE: CX Price Drop After Booking. Refund Possible?

Tue Jan 25, 2011 2:16 pm

Quoting AirNZ (Reply 10):
Quoting The777Man (Reply 2):
Yes, if ticketed in the USA, most carriers offer guaranteed airfare so if the fare is lower for the exaxt same itinerary, you will get a travel voucher for the difference
Quoting The777Man (Reply 4):
That/s correct, if sold on a US website with a carrier that offers guaranteed airfare.

No, that's not necessarily correct at all and your two answers are completely contradictory. Which one are you claiming is 'correct'?

From my personal experience, I know that Reply #2 is absolutely correct. I have done it and it works.
Boeing Flown: 701,702,703;717;720;721,722;731,732,733,734,735,737,738,739;741,742,743,744,747SP;752,753;762,763;772,773.
 
The777Man
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RE: CX Price Drop After Booking. Refund Possible?

Tue Jan 25, 2011 9:35 pm

Quoting AirNZ (Reply 10):
No, that's not necessarily correct at all and your two answers are completely contradictory. Which one are you claiming is 'correct'?

Not sure what's contradictory; in the USA some airlines have guaranteeed airfare so if the airfare drops, you can get the difference in travel vouchers. I don't know if CX offers this or not. I was saying that this is indeen true. See also reply 9.

The777Man
Boeing 777s flown: UA, TG, KE, BA, CX, NH, JD, JL, CZ, SQ, EK, NG, CO, AF, SV, KU, DL, AA, MH, OZ, CA, MS, SU, LY, RG, PE, AZ, KL, VN, PK, EY, NZ, AM, BR, AC, DT, UU, OS, AI, 9W, KQ, QR, VA, JJ, ET, TK, PR, BG, T5, CI, MU and LX.. Further to fly.. LH 777
 
Quokka
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RE: CX Price Drop After Booking. Refund Possible?

Wed Jan 26, 2011 4:46 am

I agree with Sandyb123: phone them and ask.

Whether you can get a refund would be determined by the fare rules that you agreed to at the time of purchase and the fare rules of the new seats being sold. Air fares change all the time and sometimes the rules specify that the fare may only be purchased between certain dates, for travel between certain dates and even restricted to specific flight numbers. As none of us know the actual fare rules applying to either your ticket or the new fare, a phone call to CX is the best option.

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