Today I was supposed to fly from Istanbul via London and Newark to Miami.
At the Check-In the Lady at the Star Gold Counter needed 35 minutes (with the help of an supervisor) to print Boarding passes (only to London) and the baggage tag (only to New York). The agents were unfriendly (and rather rude) and did not comunicate with me at all. After this they slammed the boarding pass on the counter and did not even say .. thanks for flying Turkish Airlines. Nothing.
I made my way to the Passport control, which was very full and then onto Gate 201. When I arrived at Gate 201 (12 minutes before takeoff) the flight was already closed and I was sent to the Transfer Desk, they sent me to the Ticket Desk and they did sent me to the Check-In Desk. There I was told that it was my own fault that I missed the flight and I had to contact United Airlines . United in Turkey could not help me and so I had to call the European Call Center. They need and info that the flight was due to Agent Error which TK refused to do. United booked me on the direct TK flight to Chicago but when the Info was given to United the flight was gone. So they wanted to reschudle me via London and Newark again on the later flights. United needed 30 minutes or so again to reissue Ticket and then the London Flight was closed as well.
Now finally I am booked on British Airways (not Star Alliance) to London awaiting the flight. Turkish Airlines totally lost my business and I don't understand why somebody can codeshare with them. They claimed till the very end its not their fault.
Leaving for my BA flight to London now. Update will follow!
- "totally your" - Turkish Airlines slogan! -