washingtonian
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Delta The Best Coach Service Of The Legacies?

Mon Mar 07, 2011 4:39 pm

I flew mainline Delta in coach the other day and was rather impressed with the service. The Flight Attendant gave me peanuts, pretzels, and delicious Biscotti cookies (with Delta's name emblazoned on the cookie!). Plus they were offering buy-on-board snacks that looked pretty good. Combined with the fact that most trans-con flights have PTVs, this seems to make Delta have the best product compared to American and United. Do American and United even give out snacks on flights anymore?
 
FSDan
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RE: Delta The Best Coach Service Of The Legacies?

Mon Mar 07, 2011 4:46 pm

I have never flown UA, but I agree with you that DL's Y product beats AA's.

I love me some Biscoff cookies!  
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tpaewr
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RE: Delta The Best Coach Service Of The Legacies?

Mon Mar 07, 2011 4:49 pm

I work for CO, aka the 'new UA', and sadly I have to agree. Making this even worse my brother works for DL so I get reminded of this well, ALOT! lol
 
mogandoCI
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RE: Delta The Best Coach Service Of The Legacies?

Mon Mar 07, 2011 4:51 pm

factor in Economy Plus for UA (+ future CO fleet), and i'm not sure if PTV trumps seat comfort (i'm only 5' 9", but i can definitely feel the difference between 31" and 36" pitch)
 
CHRISBA777ER
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RE: Delta The Best Coach Service Of The Legacies?

Mon Mar 07, 2011 4:55 pm

I'm assuming you mean domestically within the US.

For me - in the cheap seats at least - WN is near on impossible to beat for service. More snacks, sodas etc than you could possibly want, and they are fun and funky too.

The hard product leaves a lot to be desired, but if all you are bothered about is service with a smile, soda and snacks then WN is excellent. They have been absolutely excellent every flight I've ever taken with them.

But you are talking about the legacies.

For me, CO are head and shoulders above DL, UA and the rest in the cheap seats in terms of hard product, service and ambience, and their soft product is better then everyone else's as well. Absolutely destroys DL on every flight i've taken with them - thats domestic US and long-haul international. All round i'd say:

CO
UA
DL/NW
AA
US

Not flown Alaska but heard they are ok.
What do you mean you dont have any bourbon? Do you know how far it is to Houston? What kind of airline is this???
 
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Acey559
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RE: Delta The Best Coach Service Of The Legacies?

Mon Mar 07, 2011 4:57 pm

DL is making strides, that's for sure. There is a ways to go and always room for improvement, which is true with any carrier. Management at least has a vision of where they want/need to be, which is important. CS and on-time stats are a big focus right now, so I'm hopeful that we'll get where we need to be soon. There will be teething issues and occasional hiccups along the way, but overall I think DL has a great product that will be further enhanced by the introduction of new onboard amenities and entertainment offerings, as well as the continued integration and harmonizing of DL and NW.
 
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mayor
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RE: Delta The Best Coach Service Of The Legacies?

Mon Mar 07, 2011 5:03 pm

Quoting mogandoCI (Reply 5):

You're too young to be getting senile, but repeating yourself is one of the first signs of it.  
"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
 
ORDJOE
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RE: Delta The Best Coach Service Of The Legacies?

Mon Mar 07, 2011 5:13 pm

Living in Chicago my whole life, I have never taken CO ever and DL only 3 segments, but from reading trip reports and flyertalk, I will at least agree domestic Y is much better in DL and CO. The inflight entertainment and much more WIFI, heads and shoulders above AA and UA (AA can't even keep their power outlets working on their 762's)
 
washingtonian
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RE: Delta The Best Coach Service Of The Legacies?

Mon Mar 07, 2011 5:28 pm

Quoting CHRISBA777ER (Reply 4):
I'm assuming you mean domestically within the US.

Yes, I should have said this.
 
burnsie28
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RE: Delta The Best Coach Service Of The Legacies?

Mon Mar 07, 2011 5:40 pm

I wish DL would just give you the whole can of coke instead of roughly 2/3rds of it. Thats probably what I would change.
 
tommy767
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RE: Delta The Best Coach Service Of The Legacies?

Mon Mar 07, 2011 5:40 pm

I think it's a given that CO's service in Y used to be better with the gassy meals and snacks but now they don't stand out in any particular way since the merger. Yes they have directv, but you have to pay 6 dollars to use it. On a short flight that is a huge rip off. At least on DL you can use the free satellite feature which about 10-20 live streaming channels of network TV. I don't think DL gets enough credit for this.

DL is superior at this point, IMHO. Free snacks, TV, and larger planes on many routes. I don't know about all of you but I'd rather take a domestic DL 767 with AVOD than a CO 739 with directv any day of the week.
"KEEP CLIMBING" -- DELTA
 
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mayor
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RE: Delta The Best Coach Service Of The Legacies?

Mon Mar 07, 2011 5:45 pm

Quoting burnsie28 (Reply 10):
I wish DL would just give you the whole can of coke instead of roughly 2/3rds of it. Thats probably what I would change.

I agree. Makes me wonder how many of those cans get thrown away, 1/3 full. Seems like it would be less wasteful to just give the customer the can instead of tossing the soda out later.
"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
 
nycbjr
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RE: Delta The Best Coach Service Of The Legacies?

Mon Mar 07, 2011 5:48 pm

I've asked for the can and the FA has been more than happy to oblige.

I agree DL is doing pretty well domestically;y!

Cheers
 
PHLBOS
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RE: Delta The Best Coach Service Of The Legacies?

Mon Mar 07, 2011 5:52 pm

Quoting CHRISBA777ER (Reply 4):
For me, CO are head and shoulders above

Was your experience before or after the UA merger?
"TransEastern! You'll feel like you've never left the ground because we treat you like dirt!" SNL Parady ad circa 1981
 
dl767captain
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RE: Delta The Best Coach Service Of The Legacies?

Mon Mar 07, 2011 5:54 pm

Ive flown all the majors and found DL to be the best. AVOD on most flights, WiFi on pretty much whey flight now, complimentary snacks, cheap and good tasting BOB, and comfortable seats.

UA is hit or miss depending on the aircraft, love the 777 used domestically because it's big and it's got a 2 option on each side. But the cloth seats are old and worn. Even the leather seats aren't all too comfortable and their BOB offerings were never great.

CO was the biggest disappointment. After hearing how great they were I never got great service from them or their clubs, the seats in the 737 are crazy hard, felt more like plastic. And having to pay for satellite TV is just pointless in the middle of the day when the only thing to watch is day time talk shows.

AA was alright. Got the job done and that's about it.

US has gotten better over time. But they act like you shot someone if you ask for the can and their food offerings are just mediocre.
 
floridaflyboy
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RE: Delta The Best Coach Service Of The Legacies?

Mon Mar 07, 2011 5:55 pm

Quoting mayor (Reply 13):
I agree. Makes me wonder how many of those cans get thrown away, 1/3 full. Seems like it would be less wasteful to just give the customer the can instead of tossing the soda out later.

Agreed! At XJ, we used to stand there and dump can after can out 1/2 to 1/3 full. We would talk with in-flight about it, but they stood strong on "Only if asked." I didn't ever once have anyone say no to a full can, though. However, if given a choice, I will always choose Delta over other airlines hands-down for domestic flights.

[Edited 2011-03-07 09:57:31]
Good goes around!
 
RamblinMan
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RE: Delta The Best Coach Service Of The Legacies?

Mon Mar 07, 2011 6:42 pm

I'll agree to this.
- "Shuttle" service on ORD-LGA with free beer.
- often the only mainline option on ORD-ATL (UA might have a 319 at my desired time but AA is all Eagle)
- FF program is most generous for a (usually) non-elite member like me.

Differences aren't large enough to justify a huge fare premium, but I have been known to pay up to 10% more, or take a connection over nonstop, to fly DL. WN is also in that category. OTOH, I'll pay a bit extra to avoid US. Pretty indifferent as to the rest of the lot.

and yeah, this should be in polls and prefs

[Edited 2011-03-07 10:43:12]
 
washingtonian
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RE: Delta The Best Coach Service Of The Legacies?

Mon Mar 07, 2011 7:28 pm

It's amazing the difference between the domestic products of Delta and United/American/US though...
 
jetblue777
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RE: Delta The Best Coach Service Of The Legacies?

Mon Mar 07, 2011 9:55 pm

I recently went on DL and I must say, I was also surprised and impressed!

(Here's my TR: Delta, World's 4-Star Airline: JFK-ATL-CUN-ATL-EWR (by JetBlue777 Mar 4 2011 in Trip Reports))

Their Y product on the 73H is definitely one of the best in the US (with PTVs) While their MD88s does not have any kind of entertainment, they are well maintained and it's always spotless. The flight attendants were friendly and cheerful, which came to a surprise for me. My family has flown every legacy carrier except for UA (which we're going to do this summer) and somehow, I have huge expectations for UA.

I'd rank DL as #1 among the legacy carriers: free drinks, pretzels, peanuts and of course BISCOFF COOKIES 
in-flight entertainment is good

Can't say for AA since my mom is the only one in the family who's flown them and she swore she'll never fly AA again even if she's going to pay $100 more...oh well, I guess they're that bad since she's not the picky type.

But as for product, VX and B6 beats all of them.
It's a cultural thing.
 
RamblinMan
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RE: Delta The Best Coach Service Of The Legacies?

Mon Mar 07, 2011 11:29 pm

Quoting JetBlue777 (Reply 20):
I have huge expectations for UA.

Better start deflating them pretty quick. Mainline ain't bad, planes are generally squeaky clean, but if you're on an "express" flight (especially one by Mesa) or a US codeshare then God help you.
 
jetblue777
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RE: Delta The Best Coach Service Of The Legacies?

Mon Mar 07, 2011 11:53 pm

Quoting RamblinMan (Reply 21):
Better start deflating them pretty quick. Mainline ain't bad, planes are generally squeaky clean, but if you're on an "express" flight (especially one by Mesa) or a US codeshare then God help you.

Nah, we try to avoid flights on CRJs or any regional jets as much as possible. I'm flying LGA-ORD-DEN-ORD-LGA on their A319/A320 and B777, so I'm quite excited. The original flight that I wanted was LGA-IAD-DEN (just to be on the 763) with the LGA-IAD leg on a CRJ-200, but I don't recall if it's operated by Mesa or Skywest, according to you, then it must be a great move then. How are they bad anyways? I also heard horror stories about DL's regional partners, they must must be awful then...
It's a cultural thing.
 
MSPNWA
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RE: Delta The Best Coach Service Of The Legacies?

Tue Mar 08, 2011 3:19 am

Domestically: If you get on a Delta plane with AVOD and a nice interior, I think you could call them the best. Unfortunately though that's still an uncommon occurrence, especially away from ATL and transcons. Most Delta aircraft own tight pitch, so-so interior furnishings, and little to no IFE. And although they're one of the of the few to give you a tiny packet or two of peanuts/pretzels or Biscoffs, you may not get any service at all on a flight an hour long or less. Fly MSP-ORD on DL and UA and you will quickly recognize the difference. Service is so spotty on short Delta flights that one time they barely completed cabin service on a MSP-DTW flight. Flying Delta is frustratingly inconsistent.
 
david21487
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RE: Delta The Best Coach Service Of The Legacies?

Tue Mar 08, 2011 5:42 am

Quoting MSPNWA (Reply 23):
...you may not get any service at all on a flight an hour long or less.

You may not, and that's because in-flight service is based on mileage. Needless to say, flights that are less than an hour usually fall below the mileage requirements for a scheduled beverage service.

Quoting MSPNWA (Reply 23):
Service is so spotty on short Delta flights that one time they barely completed cabin service on a MSP-DTW flight.

There are many reasons it could have taken longer than usual. I don't see how that makes it "spotty" service, but they did it and completed it, did they not?
-- Step! Jump! Slide! --
 
toobz
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RE: Delta The Best Coach Service Of The Legacies?

Tue Mar 08, 2011 9:31 am

As someone that has flown on all legacies, hands down DL for Y.
I've had 1 flight out of 5 with a smiling FA on AA in the past 2months
UA is just as bad IMHO
US..yeah..no (although I hear better things about them lately, I haven't flown on em in 2years)
And B6777, I agree. VX would win hands down!
 
tommy767
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RE: Delta The Best Coach Service Of The Legacies?

Tue Mar 08, 2011 5:25 pm

Quoting JetBlue777 (Reply 22):
but I don't recall if it's operated by Mesa or Skywest, according to you, then it must be a great move then.

Skywest I have found to be one of the best, if not the best regional airline in the US. Compass is pretty good too. Not a fan of Expressjet or Mesa.

Quoting MSPNWA (Reply 23):
Fly MSP-ORD on DL

Delta does tend to pull crap like that every now and then. I've noticed UA is better in that respect EG: My last flight on UA had a LAX-SFO segment and right after take off the F/A's were busting their behinds up and down the 757 to serve everyone a drink on a 50 minute flight.
"KEEP CLIMBING" -- DELTA
 
RamblinMan
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RE: Delta The Best Coach Service Of The Legacies?

Tue Mar 08, 2011 6:27 pm

Quoting TOMMY767 (Reply 26):
Skywest I have found to be one of the best, if not the best regional airline in the US.

Agreed. And also agreed that Mesa sucks. Problem is, when you book a UAX flight a few months in advance, you might take great pains to get on Skywest only to have them pull a switch-a-roo on you... happened to me just recently.

Quoting MSPNWA (Reply 23):
Service is so spotty on short Delta flights

WORD. My parents flew WN on MDW-DTW-BNA and not only did they do a complete service on MDW-DTW, my dad even scored a free beer. The week after I did the exact same routing on DL and...nada. OTOH, I'm consistently amused at the crew bustling to do a full service on BNA-ATL (40 minutes), especially back in the day when 752s were common on that route. Of course, the full service might have gone the way of the 752, haven't done that one in a while.

Quoting JetBlue777 (Reply 22):
How are they bad anyways?

Once you're in the air it'll be fine. My past problems with UA have all been on the ground...stuff like delaying a flight for 5 hours but having it disappear from the FIDS so I couldn't leave the gate area the whole time (and no employees to be found ANYWHERE), or flat-out refusing to even look at putting me on an AA flight after a cancellation. However, they once seriously impressed me while doing ORD-PDX-SEA... mx delay in ORD, rebooked for a later connection, then caught a tailwind and arrived in PDX just before our original flight to SEA was to depart. I was fuming about having rebooked while waiting to disembark, but at the top of the jetway an agent was waiting with a new BP for my original flight!

If you ever treat yourself to a Mesa flight, bring disinfectant wipes for the seat, don't even tough the magazine, and look for duct tape holding the cabin lighting covers in place.
 
tommy767
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RE: Delta The Best Coach Service Of The Legacies?

Tue Mar 08, 2011 7:30 pm

Quoting RamblinMan (Reply 27):
I'm consistently amused at the crew bustling to do a full service on BNA-ATL (40 minutes),

Not uncommon. I flew ATL-BNA in 2009 and it was a 21 minute flight and they didn't even try to serve drinks. One time DL pissed me off was on a flight from ATL-MCO and the captain said it was going to be extremely turbulent so he asked for all the f/a's to keep seated -- there was ZERO chop through the entire 1 hour flight. There wasn't even an offer in F (where I was seated) for a drink once we took off.
"KEEP CLIMBING" -- DELTA
 
MSPNWA
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RE: Delta The Best Coach Service Of The Legacies?

Wed Mar 09, 2011 1:03 am

Quoting david21487 (Reply 24):

You may not, and that's because in-flight service is based on mileage. Needless to say, flights that are less than an hour usually fall below the mileage requirements for a scheduled beverage service.

And the bottom line is that their polices are ridiculous. While the competition is trying hard to provide good service on the same routes or shorter, Delta gives you the cold shoulder.

Quoting david21487 (Reply 24):

There are many reasons it could have taken longer than usual. I don't see how that makes it "spotty" service, but they did it and completed it, did they not?

In this case it was a combination of Delta policies and a slow crew. Since I was of the last to receive service, I didn't have much time to enjoy my drink before it was clean-up time. You have to slam it down. On a flight that long, it shouldn't happen unless there's turbulence. DL's service is spotty because on shorter flights you have a range of quick service to slow service to no service without any idea how it will be until you get on-board. If they commenced service earlier and every crew gave it a good effort, Delta could easily match their competitors on these short-hops. But they choose not too. Their loss.
 
RamblinMan
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RE: Delta The Best Coach Service Of The Legacies?

Wed Mar 09, 2011 4:40 am

Quoting MSPNWA (Reply 29):
Their loss.

Really? I mean, does it really influence how you book? Same discussion came up on the thread about CO eliminating the pretzels and stuff with the drink service...bottom line is it's not something that folks care enough about to drive business away.
 
MSPNWA
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RE: Delta The Best Coach Service Of The Legacies?

Wed Mar 09, 2011 6:32 am

Quoting RamblinMan (Reply 30):

Really? I mean, does it really influence how you book? Same discussion came up on the thread about CO eliminating the pretzels and stuff with the drink service...bottom line is it's not something that folks care enough about to drive business away.

On some flights, yes, it influences my decision. Everything being equal, why would I fly DL from MSP to Chicago when I can get better service on UA or WN? And it's not just about the meager food and drink. It's the show of appreciation, or lack thereof, for my business by the airline. So CO's move is not going to persuade me more to fly with them. I think it's a poor decision. I doubt I'm the only person that is moved by the little things. In a price match world, it's the little things that differentiate.
 
david21487
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RE: Delta The Best Coach Service Of The Legacies?

Wed Mar 09, 2011 7:19 am

Quoting MSPNWA (Reply 29):
...you may not get any service at all on a flight an hour long or less... Delta could easily match their competitors on these short-hops. But they choose not too. Their loss.
Quoting RamblinMan (Reply 30):
Really? I mean, does it really influence how you book?
Quoting MSPNWA (Reply 31):
On some flights, yes, it influences my decision.

That's pretty contradictory to the statement that you made in reply 149 of the "I Just Don't Understand NWA Employees..." thread in the Civil Aviation forum where you state "snacks in coach aren't the reason I fly." Apparently they are (and the drinks, too)... As long as the flight is less than an hour, of course.
-- Step! Jump! Slide! --
 
OP3000
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RE: Delta The Best Coach Service Of The Legacies?

Wed Mar 09, 2011 7:32 am

Quoting MSPNWA (Reply 23):
Unfortunately though that's still an uncommon occurrence, especially away from ATL and transcons. Most Delta aircraft own tight pitch, so-so interior furnishings, and little to no IFE.

I will agree to that. The seat pitch is not very good usually, even though I do like the leather seats.

Quoting toobz (Reply 25):
I've had 1 flight out of 5 with a smiling FA on AA in the past 2months

That has gotten worse over the last year. They are not winning over many customers.
 
cedarjet
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RE: Delta The Best Coach Service Of The Legacies?

Wed Mar 09, 2011 3:37 pm

For me it's Delta, and they used to be pretty awful. I wonder what the reason is for the turnaround? Great new livery? Maybe! I know it's irrelevant to service and 99% of punters don't know what they're flying on, but me love DC9 in 2011!

How long before Southwest counts as a legacy? They've been around since June 1971, I would have thought a lengthy career as an airline pre-deregulation (which happened in Oct 1978) was the main criteria. That said, Southwest aren't that amazing, the only area they really stand out for me is their policy of free checked bags. Other than that, a 737 is a 737. A bit of humour in the safety demo counts for something til you fly Cebu Pacific. Oh my god.

http://www.youtube.com/watch?v=f_L4yu19og0

Virgin America impressed me a lot when I flew em to San Francisco from John Wayne Orange County in 2010. Apparently the route has finished, shame shame. Great airline though, with real innovations - drinks and snacks are ordered from the seatback screen, and I liked how all the window blinds were down, and as the aircraft filled up, the light changed from dark with neon, to daylight. Cool!
fly Saha Air 707s daily from Tehran's downtown Mehrabad to Mashhad, Kish Island and Ahwaz
 
DLMD90
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RE: Delta The Best Coach Service Of The Legacies?

Sun Mar 13, 2011 4:47 am

I would agree DL has the best Y product for US domestic carriers, however their F/C product is a different story, I think they fall almost last when it comes to F/C meals, paper napkins, and paper place settings, this is pretty poor. Hopefully they have plans to turn this around.
 
OP3000
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RE: Delta The Best Coach Service Of The Legacies?

Sun Mar 13, 2011 7:47 am

Quoting DLMD90 (Reply 35):
I would agree DL has the best Y product for US domestic carriers, however their F/C product is a different story, I think they fall almost last when it comes to F/C meals, paper napkins, and paper place settings, this is pretty poor. Hopefully they have plans to turn this around.

It can be debated whether DL is the best in Y - I personally think their crew on average is friendlier than the others, and their snack offering is a meager but tangible improvement from the other legacies who offer no free snacks right now. But how big a difference does this make? I think 98% of passengers will gravitate to UA or AA if the fare is $15 cheaper, all other things (including FF loyalty) being equal.
 
L1011
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RE: Delta The Best Coach Service Of The Legacies?

Sun Mar 13, 2011 5:22 pm

I really like Delta for many reasons. They include the variety of aircraft in the fleet, mostly friendly flight attendants, free Biscoffs,
and Deltalina. I think they could do a minimal cabin service on short flights by coming through with a tray of pre-poured drinks, or foil-sealed juice cups like Hawaiian does on short inter-island flights. That would be better than nothing.

Bob Bradley
Colonial Heights, VA
Fly Eastern's Golden Falcon DC-7B
 
jetblue777
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RE: Delta The Best Coach Service Of The Legacies?

Sun Mar 13, 2011 5:32 pm

I've also noticed that DL tends to be cheaper than most other airlines, including LCCs. Or is it just me?

I was looking through fares to Florida from LGA this Spring Break and DL is around $50 cheaper than the next competitor (NK and AA)

However, on the JFK-LAX and JFK-SFO routes, DL, AA, B6, UA and VX all have the same prices..most of the time.
It's a cultural thing.
 
MSPNWA
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RE: Delta The Best Coach Service Of The Legacies?

Sun Mar 13, 2011 6:42 pm

Quoting david21487 (Reply 32):
That's pretty contradictory to the statement that you made in reply 149 of the "I Just Don't Understand NWA Employees..." thread in the Civil Aviation forum where you state "snacks in coach aren't the reason I fly." Apparently they are (and the drinks, too)... As long as the flight is less than an hour, of course.

Nothing contradictory at all. Obviously I don't get on a plane and fly from point A to point B just so I can get something to eat and drink. No one does. We all fly so we get somewhere else. That's the point I was making in that thread. So when I fly to travel, on-board service matters with who I choose. On a short flight, Delta hasn't been competitive for me in that area.
 
OP3000
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RE: Delta The Best Coach Service Of The Legacies?

Sun Mar 13, 2011 8:53 pm

Quoting JetBlue777 (Reply 38):
I've also noticed that DL tends to be cheaper than most other airlines, including LCCs. Or is it just me?

I was looking through fares to Florida from LGA this Spring Break and DL is around $50 cheaper than the next competitor (NK and AA)

However, on the JFK-LAX and JFK-SFO routes, DL, AA, B6, UA and VX all have the same prices..most of the time.

North-South along the East Coast is a case where DL has much more capacity because of endless connection options via ATL. None of the others have that (save for US at CLT which is smaller).
 
tommy767
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RE: Delta The Best Coach Service Of The Legacies?

Mon Mar 14, 2011 2:08 pm

Quoting JetBlue777 (Reply 38):
I've also noticed that DL tends to be cheaper than most other airlines, including LCCs. Or is it just me?

Not always. I would sometimes end up paying 50-100 dollars more to fly Delta on LAX-EWR (via MSP, ATL, or whatever) than CO or AA but I thought it was worth the extra cost for possible upgrades and the fact that I don't like flying CO or AA in Y. If Delta was out of control with pricing (this would happen sometimes) and UA was cheaper then I would choose UA. They were only exception.
"KEEP CLIMBING" -- DELTA
 
Stabilator
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RE: Delta The Best Coach Service Of The Legacies?

Mon Mar 14, 2011 6:11 pm

While not pertaining directly to DL Y service, I booked a last minute flight from MCO-MSP for the 19 March. On accident, I booked a day earlier (18 March). After a panic attack I decided to call Reservations for SkyMiles members. I explained my story, and the representative changed my flight to the next day, and waived the change fee (I didn't book a refundable ticket, so that would have been $150). Also, the price of the ticket increased by $86, and they didn't charge me for the difference. DL didn't need to compensate my for my (stupid) mistake, but it's something I greatly appreciate. Kudos to you DL!
So we beat on against the current, borne back ceaselessly into the past.
 
exFATboy
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RE: Delta The Best Coach Service Of The Legacies?

Mon Mar 14, 2011 8:25 pm

If you're just looking at the five US network carriers (the term "legacy" doesn't really mean that much any more), then I'd generally agree that DL has the best economy-class service.

Of course, if you're a bit of a cynic the classic line from Top Gear come to mind, "that's like saying 'I've got syphilis, the best of the sexually transmitted diseases!'"   (it's about 25 seconds into the clip)

Seriously, though, my experience on the five network carriers in the last few years leads me to agree with this, with a few caveats.

DL's hard product varies greatly - if you get one of the newer planes with the AVOD system, it's quite nice. If you get an old MadDog, not so much, but not really any worse than the other network carriers - sure, CO has AVOD on some planes, but they charge you for it. DL has Biscoffs, which I love and which puts them well ahead of the other network carriers' snacks (and even ahead of US and CO's F snacks outside meal times, at least on flights from the Northeast to Florida!) On cleanliness, DL and CO are at the top, with US a little behind and AA and UA being very inconsistent, sometimes fine, sometimes grubby.

In-flight service is where DL beats the other four, IMO - FAs are consistently friendly and helpful. CO's generally good in this regard too. AA and UA are random - sometimes the service is great, but both have a lot of "I hate my job" FAs and and it shows in the service, and there tends to not be a lot of middle ground. US is in the middle, not great but I've never had a particularly bad experience either.

Now if you expand the comparison to include the non-network carriers, DL still stands up pretty well, although B6 has better snacks (or at least a broader selection, Biscoffs still rule).

Quoting JetBlue777 (Reply 38):
I've also noticed that DL tends to be cheaper than most other airlines, including LCCs. Or is it just me?

I was looking through fares to Florida from LGA this Spring Break and DL is around $50 cheaper than the next competitor (NK and AA)

In the last couple of years, my experience from NYC to Florida (including service to SRQ, which is generally pricier than other Florida destinations) is that DL has been very competitive price-wise, particularly out of JFK. Always cheaper than AA, usually the same as US, and usually a few bucks cheaper than JetBlue too, although B6 service is non-stop and includes a free bag, there have been several times where B6 would be cheaper if you were going to check a bag. Not quite as aggressive pricing out of EWR, but usually beating CO easily.

Quoting CHRISBA777ER (Reply 4):
WN is near on impossible to beat for service. More snacks, sodas etc than you could possibly want, and they are fun and funky too.

Oooohhhh, peanuts! And pretzels! Wow. Sorry to be cynical, but if we expand the discussion to the non-network carriers, JetBlue wipes the floor with WN in the snack department. And there's a fine line between "fun and funky" and "annoying".

(Actually, my experience with WN in the last few years has only been on TPA-FLL a few times, and they were neither "fun" nor "funky", each time the FAs varied from "sullen and slightly rude" to "downright mean". Must say that WN's ground staff in TPA is excellent, though.)
 
BoeingGuy
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RE: Delta The Best Coach Service Of The Legacies?

Tue Mar 15, 2011 10:55 pm

How about AS? They are a legacy, and I believe they have the best product.
 
srbmod
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RE: Delta The Best Coach Service Of The Legacies?

Wed Mar 16, 2011 9:11 pm

Quoting exFATboy (Reply 43):
DL's hard product varies greatly - if you get one of the newer planes with the AVOD system, it's quite nice. If you get an old MadDog, not so much, but not really any worse than the other network carriers - sure, CO has AVOD on some planes, but they charge you for it. DL has Biscoffs, which I love and which puts them well ahead of the other network carriers' snacks (and even ahead of US and CO's F snacks outside meal times, at least on flights from the Northeast to Florida!) On cleanliness, DL and CO are at the top, with US a little behind and AA and UA being very inconsistent, sometimes fine, sometimes grubby.

Precisely. All of my flights since 2004 have been between ATL and LAS and I started out flying on FL and later switched to DL (Mainly because I decided to splurge one time and buy a seat in First Class and DL won since the fare was the same and they actually had a superior front cabin product.) and have remained loyal to them because their inflight product in coach on the route is superior to FL's. If I were flying under 2 hours, and had a choice of legacy airlines, assuming the fares were identical, I'd probably go with who have the best schedule to fit my needs or the a/c type involved (since in some cases, DL's services on a route are operated by a Delta Connection carrier).

One plus that DL has over their fellow legacy carriers is they've got a significant number of a/c outfitted with WiFi, and I would venture to guess that on a route in which the IFE options are quite limited, WiFi is your best bet.
 
toobz
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RE: Delta The Best Coach Service Of The Legacies?

Thu Mar 17, 2011 2:43 am

Quoting BoeingGuy (Reply 42):
How about AS? They are a legacy, and I believe they have the best product.


As much as I like AS I wouldn't categorize them as legacy..their more of a "niche" carrier. I dont feel their route map is as broad and diverse as other legacies. Not counting codeshares of course. My vote still goes to DL for best Y (out of the "legacies")

[Edited 2011-03-16 19:46:10]

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