jgw787
Topic Author
Posts: 121
Joined: Fri Dec 31, 2010 3:26 pm

UA Easycheck In...Win Or Fail

Sat Mar 19, 2011 3:35 am

Do you guys think UA easycheck is a fail. When ever I check in at the airport with UA there are a bunch of Easycheck in machines ready to check people in but people won't use them. I was at BOS one time and people would only use the machines if there was an agent behind the counter. There was one person in front of me who was just standing there and his reason for not going up is that he wanted to find out if his flight was delayed or canceled which is what the machines are are made for....
 
User avatar
kgaiflyer
Posts: 2589
Joined: Sat Jul 19, 2008 3:22 am

RE: UA Easycheck In...Win Or Fail

Sat Mar 19, 2011 6:34 am

Quoting jgw787 (Thread starter):
Do you guys think UA easycheck is a fail. When ever I check in at the airport with UA there are a bunch of Easycheck in machines ready to check people in but people won't use them. I was at BOS one time and people would only use the machines if there was an agent behind the counter. There was one person in front of me who was just standing there and his reason for not going up is that he wanted to find out if his flight was delayed or canceled which is what the machines are are made for....

The Washington DC airports (BWI, DCA, and IAD) are set up so you can only check bags or reprint boarding passes using the machines. The only thing an agent will tell you is "Use the freak'n machine!".
I'm currently in SEA and it works pretty much the same way here.

However, I do know BOS -- that whole station is just a bit -- different (I mean that in a *nice* way).

But, if it works for BOS . . . .
 
planeguy727
Posts: 1054
Joined: Fri Mar 30, 2007 2:58 am

RE: UA Easycheck In...Win Or Fail

Sat Mar 19, 2011 1:37 pm

I don't think this is specific to UA. There appear to be a decent number of people who are just intimidated by the machines or simply don't like them. For infrequent travelers I see a great deal of hesitation happening. I've been known to go around them if they aren't willing to use the machines. I also tend to tell people, if you can use an ATM you can do this. Just follow the onscreen prompt.
I want to live in an old and converted 727...
 
RamblinMan
Posts: 785
Joined: Sat Oct 09, 2010 3:57 pm

RE: UA Easycheck In...Win Or Fail

Sat Mar 19, 2011 8:19 pm

People are resistant to change, but they'll eventually get used to it. They just need to steer pax towards them, like DL in ATL is set-up to do.

WN's "Express Bag Drop" line amuses me. People will form a lengthy queue for the "full-service" counter without realizing they can just use one of the freestanding kiosks by the door to print a boarding pass, then skip the line and scan said boarding pass at the express drop counter.
 
jgw787
Topic Author
Posts: 121
Joined: Fri Dec 31, 2010 3:26 pm

RE: UA Easycheck In...Win Or Fail

Sat Mar 19, 2011 9:09 pm

Quoting kgaiflyer (Reply 1):
Washington DC airports (BWI, DCA, and IAD) are set up so you can only check bags

I can see BWI and DCA but IAD??????? As a hub they surely must have a few check in features.
 
jgw787
Topic Author
Posts: 121
Joined: Fri Dec 31, 2010 3:26 pm

RE: UA Easycheck In...Win Or Fail

Sat Mar 19, 2011 9:17 pm

Quoting RamblinMan (Reply 3):
Express Bag Drop" line amuses me. People will form a lengthy queue for the "full-service"

Yah thats starting to happen to every airline...I was at LHR UA desks and there were a good number of desks for economy checkin but only 1 person but a long line for bag drop and only 2 desks for it...
 
User avatar
kgaiflyer
Posts: 2589
Joined: Sat Jul 19, 2008 3:22 am

RE: UA Easycheck In...Win Or Fail

Sun Mar 20, 2011 6:45 am

Quoting jgw787 (Reply 4):
I can see BWI and DCA but IAD??????? As a hub they surely must have a few check in features.


AFAIK, there is one special problems agent for those that miss flights, want to go on standby for a flight, or want a printed confirmation of a telephone change, and one agent for international snags and problems (passports without six months on them, ticket swaps etc) .
 
tommy767
Posts: 4658
Joined: Sat Aug 09, 2003 12:18 pm

RE: UA Easycheck In...Win Or Fail

Mon Mar 21, 2011 1:39 pm

Go to LAX. Easy check in is the only way to make it to your plane on time. Otherwise you'll miss it!
"KEEP CLIMBING" -- DELTA

Who is online

Users browsing this forum: No registered users and 8 guests