Long story short.
My wife and I were suppose to go on our European Vacation on March 30, 2011 from Tokyo to Zurich via Helsinki and back to Tokyo. We booked our flights about 2 months ago via Finnair.com (Non-refundable fare) since it was the cheapest compared to other European airlines to Zurich. However, due to the March 11 earthquake, ours plans went down the drain and being a U.S. Citizen living in Japan, the DoD has decided to evacuate, as a precaution and to assist in relief aid for the locals, which means all leave (time off) and future leave dates are cancelled. I went to Finnair's website and on the front page, had a link for all passengers flying to/from Tokyo within 14 dates after the March 11 disaster for a refund/cancellation. I filled out all the information for myself and my wife for a refund thru their "Applicator Refund" page. After a week, I am still waiting for that refund.
I am curious, will I ever recieve this refund back to my bank account? (I had to cancel my hotel reservation and the longest I waited for the refund is usually 5 days.) I know the best way to contact an airline is telephone, however, I am in a situation where I do not have telephone access at this time and currently in a location away from land. (In the ocean)
Does Finnair's customer service have an email address so I can check on the status of the refund?
if you know anyone working customer service at Finnair or currently working for Finnair, please...PM or reply to this thread. I would want to get my money back on something that cannot be controlled.
Thanks for your help.