Any company that is as large as United is, there are going to be inconsistencies in the level of customer service. Hotel chains are the same way, sometimes you get a wonderful person to check you in, who is enthusiastic and genuinely does care, and other times, you're an inconvenience and should promptly hand over your credit card and move out of the way.
Timing can have something to do with the experience too. This is especially true on international flights when the crew is returning to their station in the States.
" I guarantee some of it is a result of snotty, unhelpful pax, though. Boarding my first flight, nobody acknowledged the F/A, so she just stood there with her head down. When I got through the doorway I said "good morning!" to her and it was like I'd given her a big box of chocolates or something."
Couldn't agree more! I'm not saying that the airline personnel should get their butts kissed for service, service, secondly, and safety primarily, is their job. Although at the same time, when you have silver members who act like they've flown one million miles instead of 25K and then you have people who never fly at ALL
expect the world and then throw their garbage at you, I'd be a little bothered too. Again, sometimes a smile and a thank you goes along way. No matter what line of work, people like to have their humanity recognized.
this year: nap, lgw, fra, dub, fco, add, jib, muc, iad, sea, dca, bos, cdg, ist, bah, prg, ord, hsv, cmn