Having read all the stories on this forum about how good CO is and how bad UA I have to share my experience.
Being United 1K for several years now I have to say that I am quite happy with the service that United offered. Now with the merge closed I though it was a good time to take a flight AMS - IAH with the new part of the company. What a dissapointment!
The business class has the worst seats I have ever experienced. The IFE screen is the size of a modern smart phone but with worse quality and not on-demand. On the way over they just ended (not interrupted) the movie for an anouncement and on the way back the quality was so poor with frequent sound interruptions and striping on the screen that I decided to give up on it.
The purser said welcome to everybody who didn't have a frequent flyer number but did not say hello to me as a loyal UA member. The crews where just doing their job but no special attention as always mentioned here.
What most striked me is that the whole communication was Continental. The livery of the plane, all the announcements and the encouragement to enroll in the OnePass system, not once I have heared the name United.
There is still a lot to do Mr. Smisek, and not only on the Chicago side!