CXfirst
Topic Author
Posts: 2875
Joined: Tue Jan 30, 2007 8:13 pm

Star Alliance Awards Question About Routing.

Sat Apr 23, 2011 5:21 pm

So, using SK Eurobonus Miles I was booking flights from Australia to Europe (Norway to be specific) return for 120,000 miles. I got the one-stop option through BKK with TG no problem, as I wanted. For the return, I requested to go through JNB. That trip would take me from OSL to FRA with LH, FRA to JNB on the LH A380, and JNB to PER on the SA A340-600.

The agent I was talking to said the option was available and that was that.

However, I didn't receive and confirmation email as quickly as I usually do. A couple days later the Eurobonus agent called back and said that the trip would cost me 240,000 miles!!! (Which is equivalent of Australia-Europe return in First Class), and I had been rebooked onto OSL-FRA-BKK-HKT-PER, with LH to BKK and TG to PER (which included the LH 747, a long stop in BKK and a stopover in Phuket, and overall a much longer trip timewise, 4 things I'm not too interested in).

So, my question is why would this trip be 240,000 points? Should it be that much? Shouldn't the agent have been able to tell me immediately?

I was wondering if this is something worth calling back and trying to get sorted again, or will the result just be the same, 240,000 points (points I don't have and would not use for such a trip).

The LH A380 and SA as an airline were two very exciting prospects, which I am disappointed that I won't be able to try as things stand.

If anyone has any insight about the routing and Award travel in general, please share.

-CXfirst
 
planeguy727
Posts: 1054
Joined: Fri Mar 30, 2007 2:58 am

RE: Star Alliance Awards Question About Routing.

Sat Apr 23, 2011 10:48 pm

Based on my experience with *A tickets using miles there are frequently limits to types of routings. For example, if I wanted to go to BKK from NYC I would have to go out in one direction and back the same way (to prevent pax from creating RTW options without paying for it). It is likely a factor of if you go thorough Asia on the way there you must do so on the way back. Sort of like the difference between a RT and a multi-city trip (even if you start and end in the same place).

The other item that might be limiting is the distance flown - though I am not sure if it applies to these types of tickets.
I want to live in an old and converted 727...
 
CXfirst
Topic Author
Posts: 2875
Joined: Tue Jan 30, 2007 8:13 pm

RE: Star Alliance Awards Question About Routing.

Sun Apr 24, 2011 3:03 am

Quoting planeguy727 (Reply 1):

Thanks for that. I might try to get the routing via JNB both ways, I'll see how that goes!

-CXfirst
 
signol
Posts: 2652
Joined: Tue Oct 30, 2007 5:18 pm

RE: Star Alliance Awards Question About Routing.

Sun Apr 24, 2011 4:20 am

I don't know about the routings, but the Europe - South Africa route has always been very busy when I've flown it (5 times in the last few years), added to the restrictive bilaterals SA has. So the airlines make plenty of money flying there directly, and probably won't want to use seats as part of a leg to Australia, when the Asia routing would cost them less. I assume the higher fee to route through JNB would accommodate the higher "cash" fare to SA, along with an add-on SA - Aus. Specifically, fares Europe to SA don't tend to be much less than flying Europe - Aus...

signol
Flights booked: NWI-AMS-JNB-DUR, JNB-AMS-NWI
 
CXfirst
Topic Author
Posts: 2875
Joined: Tue Jan 30, 2007 8:13 pm

RE: Star Alliance Awards Question About Routing.

Sun Apr 24, 2011 7:12 am

Quoting signol (Reply 3):

I originally found the route using https://awardnexus.com/

Although this is not an official system, it did find the route through AC, CO and NH awards. It surprises me that AC, CO and NH would find that route if it was in fact 240,000 miles instead of 120,000 like all the other routes it found.

I will call in the coming week and see if it works going through JNB both ways, and hoping this is the case.

-CXfirst
 
HT
Posts: 5857
Joined: Sat May 07, 2005 6:20 am

RE: Star Alliance Awards Question About Routing.

Sun Apr 24, 2011 8:32 am

Quoting CXfirst (Reply 4):
I will call in the coming week and see if it works going through JNB both ways, and hoping this is the case.

Chances should be rather high, that the routing via South Africa will mean that you will stick with those 240,000 miles charge.
Going out via one continent and returning via another continent might put that routing into RTW-category, even though I realize that some other requirements for a RTW are not met.

Speak to an agent or post your question on FT ?
-HT
Carpe diem ! Life is too short to waste your time ! Keep in mind, that today is the first day of the rest of your life !
 
airtrainer
Posts: 1492
Joined: Sat Aug 30, 2003 11:44 pm

RE: Star Alliance Awards Question About Routing.

Sun Apr 24, 2011 11:10 pm

Hi, I had a similar experience with UA in december. I tried to book BRU-xxx-NRT-GUM with a stopover in NRT and it was apparently fine for the agent on the phone. Then I got a call from the same agent saying that the booking had been cancelled by her supervisor due to some restrictions. This is maybe what happened for you too…
With such a routing you may fall in what they call a 3 regions award, hence the mileage surcharge. Another problem in this case is the MPM (maximum permitted mileage), you can’t apparently fly a route that is way longer than the most direct routing.
I don’t know about the policies with SK (it’s now possible with UA since last year), but one alternative would be to book two one-way awards. However, you may face the same problem with the routing via JNB, and stopovers are not allowed on one-way awards.
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