In the next couple of months, I will be flying out of PDX on UA with my sister. We are departing on UA 739 to DEN leaving at 7:08 AM, so we'll be getting to the airport at around 5:00.
We will have bags to check for our flight. In my recent visits to PDX I have noticed that UA is not yet on the new inline bag sorting system, while others are. Will UA be on the new system by mid-June?
In the early morning (when we will be checking in), the UA counters always appear to be a giant mob, with little organization. There just always seems to be crowds of people trying to get to either a kiosk or over to the CTX stations to drop off their tagged bags.
I have seen how UA runs their check-in desks these days. There are simply rows and rows of self-service kiosks placed in front of or nearby the counters. All the agents really seem interested in doing is pointing passengers to an open kiosk to take care of business themselves, as opposed to a real person helping them with bag fees, boarding passes, etc.
So, I am curious as to how we can check in as efficiently as possible. It would probably be a good start to pay for our checked bags online, but what else can we do to get our boarding passes and our bags checked through with as little trouble as possible? (And hopefully not have to use a kiosk) Does UA operate a baggage drop only-line in PDX?
The bottom line is this - How does one get help from an actual, real customer service agent in PDX, in a respectable amount of time, and without being prodded over to a kiosk.
Thank you in advance and I look forward to hearing your advice!