I still watch the "Airline" show featuring Southwest on Lifetime even though its in reruns. Usually we tend to see how passengers go berserk or feel that they are entitled to things even when not so at gates and airports around the world.
In a recent episode, some teenagers were trying to meet Eminem (Marshall Mathers) who was rumored to be on a Southwest plane at the airport. The gate attendant (I don't know if she was playing for the cameras.., but I tend to feel that employees on cameras tend to do so), decided to help the kids out by checking the WN reservations system to see if he was flying under his nickname or real name. I thought this was a huge invasion of privacy.
This morning on the Today show they had a "fat" woman who was told by the WN agent that she was "too fat" to fly. The agent said it in such a loud manner that others could hear the agent.
I'm not picking on WN, but has anyone seen other violation of rules or bad case of judgement by airline staff on the ground?