I am currently writing a thesis on how airlines can use social media to drive customer loyalty. It is a fairly new concept in the air transport industry and I would appreciate it if you could complete my survey in order to help me with my research.
The survey should take around 5 - 7mins.
Airline Social Media Loyalty Scheme Survey
Thank you for your help and time.
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[Edited 2011-06-14 04:23:36]
[Edited 2011-06-14 04:34:24]