|Quoting Stanley8928 (Thread starter):|
After going round-and-round with AA's refund department - her tickets were full-fare first-class but non-refundable (their website offers this option as "first class" but does not designate this up-front) - they issue a travel voucher for the "return" portion of the ticket. They indicate it is non-transferable.
She cannot possibly use the travel voucher because of her medical condition; she cannot fly ever again in her life. I requested a refund to the credit card and offered to accept a "change fee" but they would not do it.
|Quoting heathrow (Reply 2):|
I can only suggest travel insurance for any future bookings you make.
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