Any suggestions for dealing with American Airlines would be helpful.
A family member traveled on AA from the DC area to Palm Springs in late-January 2011 for a two-month vacation. During President's Day Weekend, she had a minor heart attack and fall, breaking several bones. She was in the hospital for 10-days and a rehab center thereafter, until early-July. She was transported by vehicle home last weekend (July 7-11). Because of her medical condition, doctor's would not clear her to fly.
After going round-and-round with AA's refund department - her tickets were full-fare first-class but non-refundable (their website offers this option as "first class" but does not designate this up-front) - they issue a travel voucher for the "return" portion of the ticket. They indicate it is non-transferable.
She cannot possibly use the travel voucher because of her medical condition; she cannot fly ever again in her life. I requested a refund to the credit card and offered to accept a "change fee" but they would not do it.
I believe this stinks.