Was just wondering if anyone has any experience with LH customer service? In particular if you make a complaint...
In early June I flew with them to South Africa, and when i reached JNB my bag was damaged beyond repair. I logged it in the airport and was told someone from their baggage reps in Cape Town would contact me at my hotel. This never happened and I tried to ring while in South Africa but never got an answer. I bought a new bag as I had no option for coming home. When I got back to Dublin on 16th June I emailed LH about it and got a ref number and an email saying they were experiencing high volumes of complaints (not sure if thats something they should be admitting) but would contact me within 28 days. I heard nothing. I emailed them again on 20th July but at this stage I am pretty annoyed at the poor level of service.
Does anyone else have similar experience or am I an isolated case?