VC10er
Topic Author
Posts: 2188
Joined: Tue Feb 20, 2007 6:25 am

A UA GS 1million Flier On CO

Sat Jul 30, 2011 10:24 pm

I don't know what CO check-in agents or FA's know about you when you fly Continental today. But I have flown full fare Business First twice now to Europe. Both times I booked full fare, last minute, refundable fares. (i posted this first one before) The first time the agents couldn't be more rude- this is a very close quote "this is NOT a merger, it's the inferior United taking over and while I see you are Global Services 'and we know what GS means' but sorry United sucks" they were both Red Jackets helping me with lost luggage on CO. I wrote Smisek and he answered with a very honest apology and it was not a form letter.
Last week I met a young woman at check in at Elite Access who said "I see your Global Services and I want to thank you for your loyalty to United and we hope you stick with us when we are finished merging and have patience as we work out the bumbs" WOW!! what a polar difference! I got her name and I will be sure Smisek finds out about her and suggest using her as a trainer for the entire customer facing UA/CO force. I then got on my 757 to London. It was pretty good. Odd design for the footrest? But I did get some storage bs UA. Both seats were comfortable but equally tight.
SO...
Has anyone felt odd on UA if you are a CO elite? And conversely, any UA elites get bad vibes on CO?

I assume that once the airline is one entity it has how many millions of loyal fliers?
The world is missing love, let's use our flights to spread it!
 
zrs70
Posts: 3300
Joined: Sun Dec 10, 2000 4:08 am

RE: A UA GS 1million Flier On CO

Sun Jul 31, 2011 12:24 am

Wow, those are polar opposite! One question, if you got a sincere apology, is it correct o post the offense here? Mind you, I may have done the same!
17 year airliners.net vet! 2000-2016
 
RamblinMan
Posts: 785
Joined: Sat Oct 09, 2010 3:57 pm

RE: A UA GS 1million Flier On CO

Sun Jul 31, 2011 2:03 am

Quoting VC10er (Thread starter):
"this is NOT a merger, it's the inferior United taking over and while I see you are Global Services 'and we know what GS means' but sorry United sucks"

This employee will have no trouble fitting in at UA. How totally unprofessional, especially towards a passenger who just bought the most expensive ticket available.

Quoting zrs70 (Reply 1):
One question, if you got a sincere apology, is it correct o post the offense here?

Why wouldn't it be? It still happened, apology or not.

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