First off, just got back from an amazing trip to Spain and wanted to thank those who helped with answers to some non-aviation questions I've had a long the way.
My question this time is in regards to my flight from Toronto to Malaga, connection through Brussels.
I booked my tickets through Air Canada and flew Air Canada (Flight AC832) to Brussels where I connected to a Brussels Airline flight (SN3735) with a AC
code-share flight number of AC6350 to Malaga. I booked this iteneriary as with past expereicnes when I've booked with "Alliance" partner airlines the trip has been easy and I get all my boarding passes when I check in at Toronto for my connections. I flew direct home from Madrid so no issues there.
When I did check in this time I only received boarding passes for the Toronto-Brussels segment and was told I would need to check-in in Brussels for the connection to Malaga, although the bags where checked through to Malaga. I asked her to double check and she said she was not able to print passes for the BRU
segment, even though it was a code share. I mentioned Brussels Airlines was a Star Alliance member (and I was suprised when she said she never heard of them) but she said she could not do it.
Once through security I asked again at the AC
customer service desk, they had never heard of Brussels Airlines either and I got the same answer about having to check-in in Brussels.
I might be way off here, but I thought (and its been my experence-albeit with OneWorld) that if I bought a ticket, which had a code-share segment with an "Alliance" partner airline I could check-in all the way through to my destination?
This probably would have been less of an issue but the flight to Brussels was 2 hours delayed in departing due to an mech issue with the aircraft (I do give AC
full credit for getting us on our way in 2 hours given we were boarding when they told us of the mech issue and they were changing planes) but it made for a mad-scramble through Brussels to find the right counter, check-in and make the gate, which we did.