DFWHeavy
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Why Don't Greek Airlines Have Toll Free Numbers?

Fri Aug 12, 2011 6:31 pm

I'm so annoyed. Due to some changes in my itineraries, I've needed to talk with Aegean and Olympic Airlines. Their Websites are atrocious and you can't make a toll free call (1-800 or the like) from here in the USA. It makes it so hard to communicate with them.

Aegean is a member of Star Alliance for crying out loud. Anyone should be able to reach them toll free. I wish Star Alliance would make that a requirement.

I'm so frustrated.

Anyone know why they don't make it easier to contact them and why they have such awful website?
Christopher W Slovacek
 
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RE: Why Don't Greek Airlines Have Toll Free Number

Fri Aug 12, 2011 6:40 pm

I don't really think that it is a priority for Aegean to have an US toll-free number as a regional carrier...

In the case of OA, check their GSA, it says that they have a toll-free number: http://www.olympicair.com/en-gb/abou...37&value=USA&type=Country&hasGSA=1
 
ATLFlyer323
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RE: Why Don't Greek Airlines Have Toll Free Number

Fri Aug 12, 2011 6:55 pm

Shoot correct me if I'm wrong, but when I was studying in Germany Lufthansa didn't even have a toll free number...

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DFWHeavy
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RE: Why Don't Greek Airlines Have Toll Free Number

Fri Aug 12, 2011 6:57 pm

Lufthansa's is 1-800-645-3880 General Reservations
Christopher W Slovacek
 
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RE: Why Don't Greek Airlines Have Toll Free Number

Fri Aug 12, 2011 6:59 pm

OA and A3 do not fly to the USA. In the old days Olympic Airways had a toll free number in USA and Canada. These carriers don't serve that market so no need for a toll free number these days .
 
DFWHeavy
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RE: Why Don't Greek Airlines Have Toll Free Number

Fri Aug 12, 2011 7:00 pm

I stand corrected on Olympic, though I couldn't find it when I needed it.

Virgin Australia is another one in which I find irritating.

Yes, Aegean may currently be a "regional" airline, but being part of Star Alliance, they get a lot of connecting passengers off of other Star Alliance flights. When something changes or goes wrong with the reservations, it would be much easier to call them up toll free to fix the problem.
Christopher W Slovacek
 
sandyb123
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RE: Why Don't Greek Airlines Have Toll Free Number

Fri Aug 12, 2011 7:03 pm

This seems obvious to me. Because they don't want you to phone them! They want you to self-serve online.

Certainly the budgets (Europe and I'd imagine the US?) actually have premium rate numbers which charge you above and beyond the standard call costs.

Sandyb123
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RE: Why Don't Greek Airlines Have Toll Free Number

Fri Aug 12, 2011 8:36 pm

Aegean has a General Sales Agent in the USA...they should be able to help you.


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