OK, so I'm a 'travel snob' .... I always try to travel scheduled, non-low cost, carriers when possible.
A few weeks back, I booked (via lufthansa.com) EDI
, all flights with LH
except the final leg, 17:00 from LHR
which is a codeshare on BD60. I received a full confirmation for all flights and made hotel reservations and car parking bookings accordingly.
Yesterday, I get an email from LH
saying they need me to call them urgently. They attached to the email an updated schedule which I spotted shows the final segment as "no confirmation possible". I checked the BMI
website and BD60 still shows as bookable, still leaving LHR
So I rang LH
and the conversation goes something like this:
Agent: oh yes, I see the LHR-EDI flight has been cancelled
Me: but that's BMI flight 60 and their website shows it's still running as per my schedule
Agent: oh, maybe we don't have a codeshare contract with them any more for that flight
Me: but don't you own BMI
Agent: yes, but maybe we don't have a contract with them for that flight now
Me: I don't understand, what's the point in owning an airline that you don't have full access to
Agent: [avoiding my question] I can change you to the 19:00 BMI flight from London
Me: oh, OK, can you move me to the later flight from MUC so I don't have to wait 4½ hours in LHR please
Agent: no sorry, I can't change that flight for you, I would have to completely re-route you - I can send you via MAN
Me: uh, so you can route me MUC to MAN to EDI but not to a later flight on the original routing
Agent: yes, that's right, I'm sorry, I can only reroute you, I can't change any times from MUC
Me: please cancel the booking in full .... how long will it take to get a refund
Agent: four weeks
Me: I really don't believe this is happening in a supposedly sane world .... OK, just go ahead and cancel
Me (after call)
I've since booked EDI
on direct flights with Easyjet saving over £100 - I don't get my LH
A321 flights but at least I do still get to go and drink beer at the MUC
Can someone please explain why these ridiculous, stupid situations are allowed to happen, please???
The sooner someone sells BD
for the slots, disposes of the assets and erases any memory of their existence, the better IMHO!