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aerdingus
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EI Online Check In Question

Mon Sep 26, 2011 1:31 pm

Hi,

I wonder if this has happened to anyone else or if anyone knows what I can do. I'm flying out to LIN on EI this Saturday, & coming home again with EI from MXP on Sunday. I checked in online for the LIN flight no problem, selected & paid for seats on BOTH flights, but when I try to check in for the MXP - DUB flight, it just says "cannot be completed at this time". I contacted the "reservations department" which was basically a recording telling me to print my boarding pass @ the airport. Fine, but will I still get my seat that I paid for?! Very annoying, I wanted to talk to an actual real person, & I couldn't find an email address even just for general enquiries.

It's so silly in these days of more convenience we just tangle ourselves up even more!   

Anyone any ideas?
2016: BHX GLA KIR LCY LGW MUC VIE BA EI FR LH OS A320 A321 ATR 42 ATR 72 B738 E190 E195
 
HT
Posts: 5857
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RE: EI Online Check In Question

Mon Sep 26, 2011 7:24 pm

Online check-in is available for the following routes:
All flights to and from Ireland and the United Kingdom.
All flights from Ireland to Continental Europe.
All flights to and from Ireland and the USA with the exception flights departing from Orlando.
All flights from Alicante, Berlin, Brussels, Bucharest, Budapest, Dusseldorf, Faro Algarve, Geneva, Gran Canaria, Hamburg, Helsinki, Lanzarote, Lisbon, Madrid, Malaga, Munich, Palma Majorca, Paris, Prague, Rome, Salzburg, Tenerife, Vienna, Vilnius and Zurich.
Online Check-in for other flights departing from Continental Europe will be introduced in the coming months.


Telling from above list retrieved from EI's website OLCI is not available departing MXP.
-HT
Carpe diem ! Life is too short to waste your time ! Keep in mind, that today is the first day of the rest of your life !
 
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aerdingus
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RE: EI Online Check In Question

Mon Sep 26, 2011 10:57 pm

Thanks HT, I saw this on the website, but it also says "all flights from Ireland to Continental Europe" which confuses me...  

Is this just me? Or is it not kind of contradictory?
2016: BHX GLA KIR LCY LGW MUC VIE BA EI FR LH OS A320 A321 ATR 42 ATR 72 B738 E190 E195
 
HT
Posts: 5857
Joined: Sat May 07, 2005 6:20 am

RE: EI Online Check In Question

Tue Sep 27, 2011 6:26 am

But you have the problem with the MXP to DUB sector, or ? And that one is "Continental Europe to Ireland"...
-HT
Carpe diem ! Life is too short to waste your time ! Keep in mind, that today is the first day of the rest of your life !
 
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aerdingus
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RE: EI Online Check In Question

Tue Sep 27, 2011 11:31 am

Quoting HT (Reply 3):
But you have the problem with the MXP to DUB sector

  

Do you not think it's strange that it allowed me to pick me seat...& pay for it...but not contine the check in?

Sorry, I suppose I'll just have to wait & see what happens!
2016: BHX GLA KIR LCY LGW MUC VIE BA EI FR LH OS A320 A321 ATR 42 ATR 72 B738 E190 E195
 
HT
Posts: 5857
Joined: Sat May 07, 2005 6:20 am

RE: EI Online Check In Question

Tue Sep 27, 2011 5:57 pm

No.
Your seat is reserved, regardless if you check-in online or not. So the airline has a just case to charge for this service.

Not offering OLCI from one airport may have different reasons: The airport is not properly equipped to process OLCI-papers; national law does not allow OLCI, as passport needs to be checked during CI-process; ....
What the reason in case of MXP is I do not know.
-HT
Carpe diem ! Life is too short to waste your time ! Keep in mind, that today is the first day of the rest of your life !
 
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aerdingus
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Joined: Tue Dec 05, 2006 8:58 pm

RE: EI Online Check In Question

Tue Sep 27, 2011 7:48 pm

Quoting HT (Reply 5):

No.
Your seat is reserved, regardless if you check-in online or not. So the airline has a just case to charge for this service.

Not offering OLCI from one airport may have different reasons: The airport is not properly equipped to process OLCI-papers; national law does not allow OLCI, as passport needs to be checked during CI-process; ....
What the reason in case of MXP is I do not know.

Thanks for the replies anyway HT  
2016: BHX GLA KIR LCY LGW MUC VIE BA EI FR LH OS A320 A321 ATR 42 ATR 72 B738 E190 E195

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