Chicagoflight
Topic Author
Posts: 79
Joined: Mon Nov 02, 2009 10:30 am

United Hub Website.... Up And Running.

Sat Dec 24, 2011 6:09 am

Looks like Jeffy S. and the guys and gals at United have decided to open an online FYI website that will let you know everything you ever wanted to know about the merger and the new United, but were afraid to ask. There is also an interactive forum to address concerns in customer service, general knowledge and just plain banter about the new United. As far as I know, this is the only airline in the world with a dedicated website like this. Check it out and share your opinions !!!!

http://hub.united.com/Pages/default.aspx

I think this is a great step in the right direction from a P.R. standpoint. Hopefully it will pan out into showing that the new United is a caring company that is concerned about the welfare of its customers, the happiness of their workers, and the soundness of their company as an investment.

Despite all the negative nellies out there who see nothing but bad in this merger, I see a real effort to change the culture and improve the product and grow the company. The verdict is out on Jeffy S. and his officers, but I have been impressed so far.

[Edited 2011-12-23 22:22:55]
 
VC10er
Posts: 2186
Joined: Tue Feb 20, 2007 6:25 am

RE: United Hub Website.... Up And Running.

Sat Dec 24, 2011 4:06 pm

I started an opinion thread in "polls" 2 days ago asking if people liked it. I'm obsessed with it - but in 2 days they still have not answered my question (I wrote a question in the box and sent it off)

I think it's awesome AND the best looking of any of the new look and feel. It must have been designed by the Internet agency and not Lippincott.
The world is missing love, let's use our flights to spread it!
 
FriendlySkies
Posts: 3540
Joined: Fri Aug 13, 2004 3:57 pm

RE: United Hub Website.... Up And Running.

Sat Dec 24, 2011 5:57 pm

Well, the webpage confirms what had already been rumored as far as the "new" United.com...literally just the current continental.com with the United name plastered on it. Sounds familiar.

I was hoping for a bit of a refresh at least. I do like the look of this merger info page.
 
liftsifter
Posts: 495
Joined: Sun Feb 03, 2008 5:25 am

RE: United Hub Website.... Up And Running.

Sat Dec 24, 2011 6:48 pm

Finally, some new news about whats happening with the reservation systems. I've been curious as to when they would officially blend so that when I book a codeshare it won't tell me "United" operated by "Continental." lol
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tozairport
Posts: 463
Joined: Thu Oct 20, 2005 1:01 am

RE: United Hub Website.... Up And Running.

Sat Dec 24, 2011 7:11 pm

Quoting Chicagoflight (Thread starter):
The verdict is out on Jeffy S. and his officers, but I have been impressed so far.

So what have you been most impressed with so far? The fact that co-worker jeff rewarded himself with $12 million for SOC completion? The fact that he still stonewalls the employee groups at the negotiating table? The fact that he imposed an unsafe training program on ALL safety related employees (not just pilots) just to save a buck? The fact that he has let employee moral get even WORSE after Glenn "employee moral is not my problem" Tilton left? Maybe you are impressed with the fact that he has painted "hundreds of airplanes" which seems to be the only thing he can brag about. This airline may someday be something really special, but it will take a true leader. Co-worker jeff is not that man.
Meet the new boss, same as the old boss.
 
warden145
Posts: 539
Joined: Wed Aug 18, 2010 8:36 am

RE: United Hub Website.... Up And Running.

Sat Dec 24, 2011 7:17 pm

Quoting FriendlySkies (Reply 2):
Well, the webpage confirms what had already been rumored as far as the "new" United.com...literally just the current continental.com with the United name plastered on it. Sounds familiar.

One thing I noticed...when you check a flight on CO's website that's operated on CO metal, it'll let you check the status of whatever flight that aircraft's operating beforehand...this way, you can see if the aircraft's delayed and whether that'll affect your flight. This feature's not yet working for flights operating on UA metal...IMHO this feature really comes in handy, and I hope it's retained when the merger's complete.

Just my   
ETOPS = Engine Turns Off, Passengers Swim
 
kl911
Posts: 3979
Joined: Mon Jul 21, 2003 1:10 am

RE: United Hub Website.... Up And Running.

Sat Dec 24, 2011 8:12 pm

Quoting tozairport (Reply 4):
The fact that he has let employee moral get even WORSE after Glenn "employee moral is not my problem" Tilton left?

The employees should get a life and go to work instead of complaining. If they dont like the work, leave UA and find another employer.

Thats my personal opinion btw. It sounds hard, but complaining about just about everything isnt gonna make the company any better.
 
WestJet747
Posts: 1950
Joined: Sat Aug 06, 2011 7:43 pm

RE: United Hub Website.... Up And Running.

Fri Dec 30, 2011 2:22 am

Quoting VC10er (Reply 1):
It must have been designed by the Internet agency and not Lippincott.

It was definitely some other agency that did it. Lippicott isn't in the business of designing websites.

For those interested on what Lippicott was focusing on during their work with UA/CO, here's a link to a very high-level case study: United Airlines Case Study

Also interesting to note: Lippincott has done work with DL's branding as well. I wonder if Lippincott had any crossover on those strategies   
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