|Quoting reifel (Reply 4):|
You will pay both. One fee is the fee you need to pay to the airline (thats the penalty for changing a flight stipulated in the fare rules), the other fee is complectely different, it's a fee you pay for the service you receive from the travel agent (in this case "reiussuing your ticket") and which will be charged by the agent and not by the airline.
If you are not willing to pay the fee to your agent you will need to deal directly with the airline, which will charge a fee for reiussung as well (could be more, but probably less).
It's basically the same thing as the service fee you pay for issuing the ticket. Airlines do not pay comission to the agent, so you need to pay for every transaction you ask them to make for you.
And - at least in germany but I guess in France it's the same - once the agency provided you the service (finding a fare for you and issue the ticket) and you paid them for that (paying the ticketing service fee) your business with the travel agent is done. All other things (i.e. schedule changes, reissues etc) your travel agent is not responsible anymore for. Although a good travel agent would obviously inform you about schedule changes.
That said, most airlines will put the responsabilty on your travel agent and tell you "go contact your travel agent". Again, this not correct. At least in Germany, with the withdrawal of comissions, travel agents have not the same legal relation with the airlines as they had before. Once the ticket is sold the agent is not responsible for nothing anymore and the airline will need to deal with it. They will have all the info they need if they need to contact you. That's theory, most airlines are very cherrypicking when it comes to that, and the traveller is often the victim of that, as he will be sent back and forth by the different parties.[Edited 2012-01-22 07:48:11]
This is clearly not the case in the USA. The travel agent is solely responsible for any schedule changes and any reissues.
Once travel has started, the passenger will deal directly with the airline. The airline will NOT get involved before departure.
Boeing 777s flown: UA, TG, KE, BA, CX, NH, JD, JL, CZ, SQ, EK, NG, CO, AF, SV, KU, DL, AA, MH, OZ, CA, MS, SU, LY, RG, PE, AZ, KL, VN, PK, EY, NZ, AM, BR, AC, DT, UU, OS, AI, 9W, KQ, QR, VA, JJ, ET, TK, PR, BG, T5, CI, MU and LX.. Further to fly.. LH 777