ZKCIF
Topic Author
Posts: 372
Joined: Sat Oct 09, 2010 8:18 pm

Azul Linhas Aereas - Help Needed

Tue Jan 24, 2012 9:39 pm

Hello everyone.

I am willing to book one-way tickets for me and my family on June 16, 2012 to fly Azul from GIG to IGU via VCP (they are offering a promotion and are the best option price-wise) but when I enter the passenger information the website shows "error".
I tried Firefox and Internet Explorer, and in both cases I got the same result.
Could any of our friends from Brazil tell me if their website is just down or they have issues with foreign clients (especially considering that everything on their site is Portuguese only).

Than You everybody in advance.
 
offloaded
Posts: 900
Joined: Fri Apr 17, 2009 1:56 pm

RE: Azul Linhas Aereas - Help Needed

Tue Jan 24, 2012 10:12 pm

It looks ok from here, but I can't progress without entering my name and address so not sure how far you are getting. The issue would not be foreign clients, although it could an issue with foreign credit cards. Brazil has more than its fair share of fraudulant cards. They do have a "fala conosco" (talk to us) option, so you could ask (I'm sure some there speaks English) in the chat online section, or even call them if it is possible to call a toll free number in Brazil (don't know if you have to drop the first 0 on the 0800, eg +55 800 etc.).

Boa sorte!
To no one will we sell, or deny, or delay, right or justice - Magna Carta, 1215
 
ZKCIF
Topic Author
Posts: 372
Joined: Sat Oct 09, 2010 8:18 pm

RE: Azul Linhas Aereas - Help Needed

Tue Jan 24, 2012 10:22 pm

Thank You.
My achievements are:
I select the route and date and number of passengers on the 'main page'
then
I am able to select flight 4158 at "escolha" level
then
I fill in the information about the passengers
and when I press "continue sem seguro" it gets me to the "error" message.
if I take the "seguro" the result is still the same, they write

Erro. Por favor, tente novamente. Se o erro persistir, favor entrar em contato com a companhia aérea.

Could anyone in Brazil or elsewhere try to do the same for a random route?

I "was booking" CWB-VCP-CWB for next week with the same result (erro) btw.
 
andrefranca
Posts: 750
Joined: Wed Jun 01, 2011 4:10 am

RE: Azul Linhas Aereas - Help Needed

Tue Jan 24, 2012 10:31 pm

for me it's working just fine, even booked a flight to my sister to MAO ... you should get in touch with them, cause i dont know if their webpage takes international credit cards (this can be a issue in brazil).


good luck!
 
offloaded
Posts: 900
Joined: Fri Apr 17, 2009 1:56 pm

RE: Azul Linhas Aereas - Help Needed

Tue Jan 24, 2012 10:34 pm

No, you are correct. "erro" from here (Portugal) too. Not the cleverest site, as even when you put in another country it still insisted on a Brazilian post code. I'd try the "talk to us" option. (top right hand corner). Or try TAM or Gol. They both fly the route you're looking for:

GIG IGU 1022 1235 JJ3153
GIG IGU 1330 1530 G31756
GIG IGU 1646 1850 JJ3187
GIG1IGU 1010 1330 G31782

As much as I like to try new airlines, I don't have much patience if I can't buy their product.
To no one will we sell, or deny, or delay, right or justice - Magna Carta, 1215
 
ZKCIF
Topic Author
Posts: 372
Joined: Sat Oct 09, 2010 8:18 pm

RE: Azul Linhas Aereas - Help Needed

Tue Jan 24, 2012 10:38 pm

Thank You. First, I'll try to call them tomorrow after giving another try on the internet. hoperfully, some folks in the call centre do speak English or Spanish as my Portuguese is only sufficient for filling in the required information  
 
LipeGIG
Posts: 5050
Joined: Tue May 03, 2005 7:33 am

RE: Azul Linhas Aereas - Help Needed

Wed Jan 25, 2012 2:18 am

Are you typing all the info required ?

Tratamento - Select Sr (Mr in English)
Nome = Name
Pais = Country
CEP = Zip Code/Postal Code
Cidade = City
Estado = State (valid only for Brazil)
Endereco = Address
Numero = Number
Complemento = Complement
E-mail
Confirme o E-mail = E-mail confirmation
Telefone = Phone
Celular = Mobile / Cellphone
CPF = Brazilian TAX ID for individuals


Hope it helps

Felipe
New York + Rio de Janeiro = One of the best combinations !
 
tonytifao
Posts: 788
Joined: Wed Mar 02, 2005 10:22 pm

RE: Azul Linhas Aereas - Help Needed

Wed Jan 25, 2012 2:37 pm

Sometimes they require CPF.

Webjet even asks for your father and mothers name when inputting your CC info. Stupid
 
TW
Posts: 69
Joined: Fri Jul 29, 2011 9:38 am

RE: Azul Linhas Aereas - Help Needed

Wed Jan 25, 2012 10:01 pm

The CPF can really be a pain. As a foreigner it is very easy to get one in Brazil, it took me less than 2 hours. However, if you are abroad, I think it's more difficult. Either way, not worth it just to book one flight.

I have used the website eDestinos.com.br to look for flights. I have never booked anything there though. Maybe looking there would help.
 
User avatar
SRQKEF
Posts: 1034
Joined: Fri Jun 17, 2011 7:10 pm

RE: Azul Linhas Aereas - Help Needed

Fri Jan 27, 2012 2:05 pm

I had a similar problem with Star and Peruvian in Peru. Ended up booking TACA.

Everything was in Spanish and I didn't understand what the problem was when it always showed ERROR when I pressed pay.

Rgds,
Sveinn
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