I recently flew EK out of Dubai to SYD and was truly disappointed by the rudeness & unprofessionalism of their staff at DXB. Not only that but they failed to honour a commitment that they made on their website and all I got was multiple (incorrect / mismatched) versions of the answer to the same question from different staff members.
I came back and discovered to my utter disgust, that there is actually no sure shot way to complain to the airline either - there is ambiguity in that as well. Supposedly there is an obscure email id that you can write to, but (according to their own call centre staff) we should not expect an answer anytime soon.
There is apparently another phone number that you can ring and leave messages only and if they like, they may respond. Is this a joke? I can't find words to express my anger and disgust...
Has anyone had similar experiences in particular with EK and know if there is a way to at least get a response?
Thanks in advance