B747forever
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Ryanair Online Check-in Problems

Tue Mar 13, 2012 5:00 pm

Hi

I am travelling together with my class on Thursday from NYO to BGY with a return on Monday. I just tried to check in, but as we are 25 under the same PNR, it takes quite some time to fill in all passport information. After filling in all the necessary information and pressing the "check-in" button an error occurs that says "time out", the session has expired.

I am clueless to what to do next. We can't really fill in the information any faster.


Any help is appreciated.
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PlymSpotter
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RE: Ryanair Online Check-in Problems

Tue Mar 13, 2012 7:34 pm

Just a thought if you can't do it individually, type all the textual information out in a word document, in order, and then you can go through quickly using keyboard shortcuts to copy and paste that information into the check in fields.


Dan  
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airtrainer
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RE: Ryanair Online Check-in Problems

Tue Mar 13, 2012 8:04 pm

Hi, I may be wrong but can't you select a few names, check them in and repeat the operation for the remaining passengers later ?
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B747forever
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RE: Ryanair Online Check-in Problems

Tue Mar 13, 2012 8:08 pm

Quoting PlymSpotter (Reply 1):



The only thing you can write out is the passport number.

I just tried again and it took me only 12 minutes to fill in DOB, nationality, date of expiration for passport, passport number and similar information for 25 persons, and yet is says that the session has passed.

I dont know what to do.
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B747forever
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RE: Ryanair Online Check-in Problems

Tue Mar 13, 2012 8:13 pm

Quoting airtrainer (Reply 2):
Hi, I may be wrong but can't you select a few names, check them in and repeat the operation for the remaining passengers later ?



I am not sure, because when you press the check-in button a small window opens up that says something along the lines of "be aware that once you press OK, the passenger details can only be changed through our call center". Though I am not sure if it only refers to passenger that I select and fill in the information for, or if it is for all the PAX in that booking.
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PlymSpotter
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RE: Ryanair Online Check-in Problems

Tue Mar 13, 2012 8:41 pm

Quoting B747forever (Reply 3):
The only thing you can write out is the passport number.

That sucks, it's been a while since I last flew Ryanair and I thought more was textual. You could always call them, but I expect it would cost you a fair bit!


Dan  
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B747forever
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RE: Ryanair Online Check-in Problems

Tue Mar 13, 2012 10:08 pm

Quoting airtrainer (Reply 2):
Hi, I may be wrong but can't you select a few names, check them in and repeat the operation for the remaining passengers later ?

I tried that, and it worked!

Everybody is checked in.

Quoting PlymSpotter (Reply 5):
You could always call them, but I expect it would cost you a fair bit!

You bet it would be costly.


Will be my first experience on FR, so kind of excited (if one can really be that as it is a Ryanair flight  )
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PlymSpotter
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RE: Ryanair Online Check-in Problems

Wed Mar 14, 2012 12:08 am

Quoting B747forever (Reply 6):
I tried that, and it worked!

Everybody is checked in.

Excellent, I thought that you could do it individually or in small numbers.


Dan  
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Pe@rson
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RE: Ryanair Online Check-in Problems

Wed Mar 14, 2012 6:52 pm

Quoting B747forever (Reply 6):
You bet it would be costly.

For their UK call centre, it says: "0871 246 0000 - 10p per minute." Mysteriously, it also says: "0905 566 0000 - £1.00 per minute." It doesn't specify what the premium line is for, but it says: "Do you have a complaint regarding our premium rate number - click here."

For Sweden, given that's where B747forever is from, they say: "0900 100 0550 - English speaking - 4 SEK per minute." That's about £0.37/minute. Although they do, again, have a premium line: "0900 100 0750 - English speaking - 15 SEK per minute." That's about £1.40/minute.

So, wildly varying prices. If you can get the 10p/minute line if you're in the UK, that's a good price. Perhaps someone could try it to see if they can actually get through.  

Source: http://www.ryanair.com/en/questions/contact-numbers
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airtrainer
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RE: Ryanair Online Check-in Problems

Wed Mar 14, 2012 7:20 pm

Quoting B747forever (Reply 6):

I tried that, and it worked!

Everybody is checked in.

That's great news ! Enjoy your trip  
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eurowings
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RE: Ryanair Online Check-in Problems

Wed Mar 14, 2012 7:56 pm

Anyone needing to ring Ryanair should use this website (www.saynoto0870.com* and search for 'Ryanair') to obtain their local Irish geographical numbers, which will be charged according to your network's standard European/International rate (local rate if you're ringing from an Irish line).

*numbers beginning with 0870 (among others) in the UK are charged at premium rate, hence the name.

[Edited 2012-03-14 12:59:19]
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B747forever
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RE: Ryanair Online Check-in Problems

Wed Mar 14, 2012 10:48 pm

Quoting Pe@rson (Reply 8):
For Sweden, given that's where B747forever is from, they say: "0900 100 0550 - English speaking - 4 SEK per minute." That's about £0.37/minute. Although they do, again, have a premium line: "0900 100 0750 - English speaking - 15 SEK per minute." That's about £1.40/minute.

First time around it took me 20 minutes to fill out all the info, so I would expect it to take around 30 minutes over the phone. That would put me close to €15.

Quoting airtrainer (Reply 9):
Enjoy your trip

Thanks!

Quoting EuroWings (Reply 10):

Good to know that if needed in the future.
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Pe@rson
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RE: Ryanair Online Check-in Problems

Thu Mar 15, 2012 7:03 am

Quoting B747forever (Reply 11):
t time around it took me 20 minutes to fill out all the info, so I would expect it to take around 30 minutes over the phone. That would put me close to €15.

I notice you ignored the part where I said:

Quoting Pe@rson (Reply 8):
If you can get the 10p/minute line if you're in the UK, that's a good price.

10p/minute is a good overall price/minute. I didn't say any other price was.
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."

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