I had a friend traveling today, former UA mileage plus-er, that voiced the following lament:
On the new UA (old CO) reservation system, one cannot select seats on the *A partner legs. This was possible on the old UA system, but not on the current setup. The reservations agent was actually apologetic saying the new system is very limited.
If this is true, it is a very unfortunate event for UA. The new airline is branding itself as the world's leading airline, and the revervations system is just not keeping up.
I for one, am baffled that after 18 months or more, the reservation transition was this messed up. Should have been easy. Mirror site, test the dickens out of it, switch over. Losing capability like this, especially a major one like this, is a real problem.
Is it possible this is just a training issue? If not, what are the plans to fix it?