I am SkyMiles Platinum, and fly DL
at least 2 weeks out of every month. I enjoy the perks I've accrued and in combination with partners Hilton, Hertz and AMEX, I maximize the use of SkyMiles to redeem for personal use.
I have endured my fair share of delayed flights/interrupted journey's, middle seats and a surly employee every once in awhile. Most of my flights are pleasant and uneventful, and DL
employees consistently display a professional and friendly manner. I am more motivated by a safe, on-time operation than a gushing over-the-top WOW factor, but appreciate many of the small things DL
employees do for me. The agents manning their Priority Desk are some of the most customer service minded folks I've ever encountered, and rely on them for help when airport personnel are occupied with other issues or a bit less helpful. I occasionally encounter differences in procedural policies......one time being told in STL
"this is not Atlanta. We do it our way." In fairness, this occurs rarely, but appears to surface when things get a bit frazzled due to a lenghty delay or cancellation. Fares are somewhat competitive, but markedly higher in many markets simply due to load factor/low fare seat buckets selling out if you book within a month of travel.
I avoid JFK
, but have no real issues with any other airport or hub and find LAX
has improved significantly since last year. I like the ease of MEM
, with DTW
moving up the list of favorites. I am fine with ATL
I find less NW
people differences now, and found most frequent flyers could pick out the NW
crews easily up to last year. I have a sense that DL
employees are proud of their company.
I can fly just about anywhere on DL
, domestic and international so it is almost a "one stop" airline for me. I chose WN
for alternate domestic flying as I need......or if cheaper to fly due to corporate fare rules.....and internationally I have the additional choices of AF
/other partners if necessary. There are a few inconsistencies in the AF
/KL/DL SkyTeam program when interpretations are made by AF
; however, I generally stick with DL
metal for TATL.
Overall, I come back because DL
treats me well, and safely delivers me week-to-week to work or home, and appears to appreciate my business.
watch what you want. you may get it.